We spent 8 days in June 2013 with our daughter (3ys) and grannies. The final impression is very positive. The hotel is a pleasant structure located just above Lacco Ameno, 1,3 km of a steep road. On one hand, it is a pleasure (quietness, fantastic sunsets!), on the other you have to know that you cannot reach the sea or the village just walking. I couldn't try the SPA treatments, but the impression I had from my wife and grannies is positive. Here is my list of plus and minus.
PLUS: kids will be enthusiastic about the hotel premises. The facilities (outside park, swimming pool, miniclub) will make their days! The staff taking care of kids is nice and professional. Rooms are large, pleasant and clean. Generally speaking, the hotel staff is very polite and well trained (waiters, reception desk, barmen). There is a free shuttle running from the hotel to the beach and the village, always on time (taxi are more expensive than in Tokyo...).
MINUS: frankly speaking, you are entitled to expect great food in southern Italy. Breakfast: delicious pastries and cakes, no fresh fruit (on summer time, something you woul really like to have). Dinner: below expectations. Very interesting appetizers buffet, but main dishes not up to the level you would expect. On some circumstances, fish was simply too bad. For our convenience, we had a la carte lunch on few occasions and I must say that we had been positivelly surprised, much superior quality than in the evening.
I would strongly recommend this hotel to families, less so to pure gourmand! I would definitelly stay there again.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.