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“Heavenly Hotel” 5 of 5 stars
Review of San Montano Resort & SPA

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San Montano Resort & SPA
5.0 of 5 Hotel   |   Via Monte Vico, 80076 Lacco Ameno, Isola d'Ischia, Italy   |  
Hotel amenities
Ranked #2 of 17 Hotels in Lacco Ameno
Bristol, United Kingdom
Senior Contributor
27 reviews 27 reviews
14 hotel reviews
Reviews in 16 cities Reviews in 16 cities
19 helpful votes 19 helpful votes
“Heavenly Hotel”
5 of 5 stars Reviewed July 22, 2014

We stayed at the San Montano Resort last April and it was wonderful. We will never forget sitting in the infinity spa pool which is naturally heated overlooking the bay; the hotel has fantastic views all around it. Do take the full board option as dinner is a five course fantasy of Italian delicacies which change every evening and we never had one that wasn't truly delicious. Breakfast is great too, with an amazing choice of pastries, as well as hot and cold dishes. We were there over Easter and the hotel put on a special Easter dinner where each lady was given a posy of flowers as she went into dinner; there were many touches like this that made us feel so special. Lacco Ameno is a lovely little village and we saw the most jaw-dropping Easter Parade, called 'running with the angels' which was amazing, local people carried beyond life-size statues of saints through the streets and at the end there was a stunning firework display. The weather may not be guaranteed at this time of year (although we only had one day of rain) but we can recommend it as it is quiet and not too hot.

Room Tip: Room with a sea view; they are stunning and worth paying the extra price.
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  • Stayed April 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maurizio O, Direttore at San Montano Resort & SPA, responded to this review, July 24, 2014
Dear Madame/Sir,
I would like to thank you for the nice words that I will share with all my employees. Once again thanks a lot for your comment and I really hope you will have a chance to come back in order to show you the latest updates about San Montano Resort&Spa.

Grazie
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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184 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (23)
Date | Rating
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  • Spanish first
  • Swedish first
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English first
london
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed July 10, 2014

Second visit to San Montano, the setting is glorious, outstanding service, exquisite cuisine. All the team go out of their way to be cheerful, professional and helpful. Vicenzo, concierge; Francesco and Peitro, chauffeurs are immensely kind and helpful.
The Terrace Bar is beautifully located overlooking the mountain and Lacco Ameno's harbour. Cannot speak highly enough about this Resort. Maggi N.

Room Tip: Recommend a sea view room to enjoy the harbour of Lacco Ameno.
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  • Stayed June 2014, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maurizio O, Direttore at San Montano Resort & SPA, responded to this review, July 14, 2014
Dear guest,
thanks a lot for the nice words that I will share with all my employees. It's a pleasure that our hardwork is recognized even if there is no limit to the best service to be provided. We hope to see you back at our Resort. In the meantime GRAZIE
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Senior Contributor
24 reviews 24 reviews
15 hotel reviews
Reviews in 18 cities Reviews in 18 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed June 22, 2014 via mobile

My third trip to Ischia and I think this hotel is the best on island because:

1. LOCATION. It's on top of a mountain with 360 degree views and lots of quiet and privacy.
2. SPA. Has 6 different thermal pools and a saltwater pool. Other hotels seem to have only 2-3. Also many treatments at prices lower than other hotels (hour long massages for 60-80 euros, vs. 100-120 euros elsewhere)
3. GOOD MANAGEMENT. Mauricio the GM is ex Four Seasons and it shows. Staff seem motivated to work harder and more attentive than other Italian coastal hotels.
4. NICE ROOMS. Seems it was built in early 70s but renovated in last ten years. Large and comfortable, all seeming to have balconies or terraces.
5. GREAT FOOD. Two restaurants (we tried both) serve great local dishes and lots of fresh seafood. Wine list extensive and surprisingly reasonably priced (for Italian wines).

It's easy to give these guys 5 stars.

Stayed June 2014, traveled as a couple
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maurizio O, Direttore at San Montano Resort & SPA, responded to this review, June 24, 2014
Dear Mr Phil,
your comments are very appreciated and I really hope to see you back to thank you personally. On the behalf of the entire staff we would like to express our sincere gratitude.
Grazie
Maurizio Orlacchio
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Sweden
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 16, 2014

I just spent three days at San Montano- since arrival I had a fantastic experience. The staff at San Montano makes you feel at home, taking care of every detail. The hotel itself has amazing 360 degrees views and the food its mazing. Ischia is the right place to unwind and enjoy without being in the classic "scene places"... Anything you need Vincenzo at the reception, old school concierge he will sort you out.

  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maurizio O, Direttore at San Montano Resort & SPA, responded to this review, June 18, 2014
Dear Mr Ezequiel,
thanks a lot for the nice words that I will definetely share with my employees. In the meantime I really hope to see you back at our Resort to thank you personally.

Grazie
Maurizio Orlacchio
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London
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed June 8, 2014

High recommendations for this lovely hotel. The staff at this hotel are wonderful. The thermal and sea water pools are beautiful with the most gorgeous views.The lunch buffet is excellent value for money. Free shuttle service to many destinations.

  • Stayed June 2014, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maurizio O, Direttore at San Montano Resort & SPA, responded to this review, June 10, 2014
Dear Madame/Sir,
I would like to thank you for the nice comments and mostly that you enjoyed the island as well.
I will share this nice review with all the staff and we really hope to see you back at the San Montano Resort&Spa, where I am sure even the Spa experience will be positive.

Grazie
Maurizio Orlacchio
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Skipton
Top Contributor
76 reviews 76 reviews
26 hotel reviews
Reviews in 37 cities Reviews in 37 cities
65 helpful votes 65 helpful votes
4 of 5 stars Reviewed June 4, 2014 via mobile

My wife and I spent a week at this hotel. This was our first visit and we were impressed with many aspects.

The positive aspects were the superb location, friendly and efficient staff who worked tirelessly to ensure that our holiday was enjoyable.
Special mention to Vincenzo on Reception. Nicola, Franco and Oksana in the restaurant and Nicola in the bar area.

The shuttle bus system worked well and was a real bonus. The pool area was always well maintained by the attendant. The pool was always warm the Spa was well equipped.

The small negative aspect was that some of the evening meals were not of a 5 star standard. The manager dealt efficiently with this issue. We hope that the necessary changes will be made.

Overall a very good hotel that we would have rated higher without the food issue.

Would we return again, yes we will. We returned home well rested and overall very satisfied.

Stayed May 2014, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maurizio O, Direttore at San Montano Resort & SPA, responded to this review, June 7, 2014
Dear Madame/Sir,
first of all I would like to thank you for the nice and constructive comments that I will personal bring to all my employee's attention. Compliments are always welcome but in order to improve our quality of service we need to know where to concentrate most , and your observation will have a follow up with the department involved.
Once again thank you very much and I really hope to see you back at our Resort

Grazie!
Maurizio Orlacchio
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Derby, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed October 22, 2013

I would recommend the San Montano to anyone who values good service, superb sea views from every part of the hotel, good food (the antipasti buffet is mouth watering), and old fashioned, all round comfort. The waiters' ballet at mealtimes is a joy to behold and they always remember your room number. The selection of hot (fed by volcanic springs) and cold pools is excellent and I can't wait to return. Perfect for a special break.

Room Tip: Ask for a room on the second floor or above as you may not get a full sea view.
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  • Stayed October 2013, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maurizio O, Direttore at San Montano Resort & SPA, responded to this review, October 23, 2013
Dear Madame, thank you very much for your nice comment that I will personally share with my employees, and we look forward to welcome you back at San Montano Resort&Spa, to offer you another wonderful stay.
Sincerely
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about San Montano Resort & SPA

Address: Via Monte Vico, 80076 Lacco Ameno, Isola d'Ischia, Italy
Location: Italy > Campania > Province of Naples > Isola d'Ischia > Lacco Ameno
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( Wi-Fi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 On the Beach Hotel in Lacco Ameno
#1 Spa Hotel in Lacco Ameno
#1 Luxury Hotel in Lacco Ameno
#2 Romantic Hotel in Lacco Ameno
#4 Family Hotel in Lacco Ameno
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — San Montano Resort & SPA 5*
Reservation Options:
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Also Known As:
Albergo San Montano Hotel Lacco Ameno
San Montano Resort & SPA Isola D'Ischia, Italy - Lacco Ameno

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