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“Very good infrastructure, great staff, excellent food, misleading room photos” 4 of 5 stars
Review of Albergo Terme La Reginella

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Albergo Terme La Reginella
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4.0 of 5 Hotel   |   Corso Angelo Rizzoli 154, 80076 Lacco Ameno, Isola d'Ischia, Italy   |  
Hotel amenities
Ranked #5 of 17 Hotels in Lacco Ameno
london
Contributor
20 reviews 20 reviews
7 hotel reviews
Reviews in 15 cities Reviews in 15 cities
17 helpful votes 17 helpful votes
“Very good infrastructure, great staff, excellent food, misleading room photos”
4 of 5 stars Reviewed May 11, 2013

I stayed in early May for a few nights. I've been a loyal customer for 20+ years before the hotel built additional thermal pools. However I hadn't returned there for quite some time. We arrived to find our standard room that was really very small, claustrophobic, with a tiny window but clean, located in the back behind the pools tennis courts. This is now what's called a standard room and it is not visualized on the website. We asked and paid for an upgrade to the usual quality I was accustomed to which is now, not by coincidence, called a 'comfort' room as the standard room isn't comfortable at all (no chair even to sit on, ancient tv). FYI in their ranking the room quality is standard, comfort, superior then suite . I think only comfort and superior rooms are visualized on their website. This may also have been a spare room sold as standard simply because the hotel on May holiday season is fully booked. I will never know but I was insistent, a repeat customer, and a native speaker of Italian and this may have helped Mr. Sasso at the front desk was clearly tried by my insistence to get a better room because it was peak season; he did his utmost to help first showing a slightly larger, still unacceptable room, and after we waited for a room to be cleaned, checked into an acceptable room. So he succeeded in meetig our expectations even though we had to pay extra.
All the staff is wonderful and there are several long timers, the barman, Filippo, the Maitre d', Mario who has been there forever and it's a nice feature in these days of managed chains with high staff turnover. The food is still fantastic but alas, they have never gotten rid of that horrible green fluorescent lighting in the dining room. The customer demographics of the hotel: frequented primarily by German elderly tourists, Italian elderly people and now a smathering of Russians. This older customer base helps maintain the quiet which is why you would visit there (vs. some newly built and advertised hotels, or a public spa of which Ischia has several like Ngombo or Poseidon) The hotel staff are all locals but also speak comprehensible German.

That Sunday May 5th our departure date coincided with the Giro d'Italia bike race on the island so there was no way to get by road to the Naples-bound ferries. Mr. Sasso incredibly somehow organized a water taxi to bring us to the Ischia Porto ferry. I am very very grateful for that. It was a pleasant surprise that more than offset the initial disappointment (later corrected) with our room.

Room Tip: Try not to choose the standard room in the outbuildings unless you're on a budget. They do hav...
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  • Stayed May 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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165 reviews from our community

Traveler rating
    97
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    4
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (5)
Date | Rating
  • English first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Any
English first
Gerona
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 8, 2012

Eileen&Peter,
We stayed at the La Reginella for 5 nights it was so relaxing there the Terme pools were great to get us back in trim.The staff were exceptional and very helpful.The bedrooms were spotless and the bathrooms.We had half board and enjoyed all the meal the waiter were very professional.The hotel is very near the sea,and is near all the amenities. We hope to return in the Spring for another stay in this hotel and beautiful Ischia.

Room Tip: Ask for a balcony room.
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  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Allerod, Denmark
Senior Contributor
29 reviews 29 reviews
6 hotel reviews
Reviews in 13 cities Reviews in 13 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed November 5, 2012

Lovely hotel with beautiful thermal pools!

the food was just ok but maybe it was because we were a in a big group and becauce we belonged to the group we must not eat outside in the terrace :( we had to cook our own eggs :(

The poolbar was closed allready at 15 o'clock

Room Tip: Try to get a room against the garden!
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  • Stayed October 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed July 21, 2012

We came to La Reginella by default. The hotel we had booked and confirmed was unable to provide us a room and referred us to this hotel. I am embarrassed to say I was initially less than gracious while inspecting the room because I was still fuming that our hotel of choice failed to honor our booking. After some discussion, we accepted a garden view room, at the same room and breakfast rate as the hotel which had let us down so badly. (A considerable discount on the Reginella's rate for the room.) We settled in so comfortably that we extended our stay from four nights to seven. The Reginella graciously agreed to provide the three extra nights at the same rate.
In itself, the Reginella is a gracious hotel with attentive staff and engaging amenities. The spa park is excellent. I'm only sorry I didn't discover the steam room until our last day. we had wonderful experiences at the health centre.
This hotel is superbly placed for the shopping and evening buzz of Lacco Ameno. It was unseasonably hot (30+ degrees for the entire week) but the air conditioned room and balcony provided ready relief when needed.
The hotel also is within easy walking distance of Negombo spa resort, an absolute gem. We spent two full days there, relaxing and sampling it's many offerings. (The second in preference to a day trip to Capri.)
If there was one small negative about the Reginella, it would be the shower screen. It was all but impossible to take a shower without flooding the bathroom floor.
Minor irritation. We would return in a blink.

Stayed July 2012, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Micheladesiano, Responsabile relazioni pubbliche at Albergo Terme La Reginella, responded to this review, August 5, 2012
Dear Mr.Paul
Thank you very much for the nice review. We are pleased that you have found peace and serenity here with us at the Hotel La Reginella. We always try to meet and exceed. The expectations of our guests and we are proud when we can turn the holiday of our guests in a memorable experience.
Regards
Michela
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north italy
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed June 7, 2012

What a paradise! Beautiful place, elegant surroundings, very clean and comfortable. Stayed two nights, would love to have stayed long! Had stayed here once a couple of years ago and loved it then, found it even better this time. The staff was incredibly patient, attentive, helpful. The thermal pools a dream and the health spa just what the doctor ordered. Very professional, relaxing, quick to comply with all our last-minute requests. Loved it.

Room Tip: Our room was perfectly delighgtful with awesome views and a nice secluded little balcony
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  • Stayed June 2012, traveled with friends
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Micheladesiano, Responsabile relazioni pubbliche at Albergo Terme La Reginella, responded to this review, June 13, 2012
Thank you very much for review. We hope to have our guest for a longer period.
Regards from our staff.
Michela
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Punta Cana, Dominican Republic
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed January 4, 2012

We stayed at la Reginella at the beginnig of october.
One the best amenities of the hotel is for sure the thermal park, various pools at different temperature, fantastic! Food is great.
Maybe a bit expensive but is worthed.
Parking limited but free of charge.

  • Stayed October 2011, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, Illinois
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed July 25, 2006

My husband and I stayed 2 nights, and absolutely fell in love with La Reginella and Positano! The staff was more than eager to help with our numerous requests and questions. We would definitely return to this hotel. The room was also very clean with a nice balcony.

There is also a long stairwell to the beaches, but we love to walk.

  • Liked — The great customer service
  • Disliked — Our room was a little noisy because it was next to the breakfast room.
  • Tips/Secrets — Be prepared to walk quite a few stairs in Positano and do not accept cab rides in the train station.
  • Stayed June 2006, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Albergo Terme La Reginella

Address: Corso Angelo Rizzoli 154, 80076 Lacco Ameno, Isola d'Ischia, Italy
Location: Italy > Campania > Province of Naples > Isola d'Ischia > Lacco Ameno
Amenities:
Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( Wi-Fi ) Free Parking Restaurant Room Service Swimming Pool
Hotel Style:
#3 Family Hotel in Lacco Ameno
#4 Luxury Hotel in Lacco Ameno
#6 Romantic Hotel in Lacco Ameno
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Albergo Terme La Reginella 4*
Number of rooms: 90
Also Known As:
Albergo Terme La Reginella Isola D'Ischia, Italy - Lacco Ameno

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