I stayed in early May for a few nights. I've been a loyal customer for 20+ years before the hotel built additional thermal pools. However I hadn't returned there for quite some time. We arrived to find our standard room that was really very small, claustrophobic, with a tiny window but clean, located in the back behind the pools tennis courts. This is now what's called a standard room and it is not visualized on the website. We asked and paid for an upgrade to the usual quality I was accustomed to which is now, not by coincidence, called a 'comfort' room as the standard room isn't comfortable at all (no chair even to sit on, ancient tv). FYI in their ranking the room quality is standard, comfort, superior then suite . I think only comfort and superior rooms are visualized on their website. This may also have been a spare room sold as standard simply because the hotel on May holiday season is fully booked. I will never know but I was insistent, a repeat customer, and a native speaker of Italian and this may have helped Mr. Sasso at the front desk was clearly tried by my insistence to get a better room because it was peak season; he did his utmost to help first showing a slightly larger, still unacceptable room, and after we waited for a room to be cleaned, checked into an acceptable room. So he succeeded in meetig our expectations even though we had to pay extra.
All the staff is wonderful and there are several long timers, the barman, Filippo, the Maitre d', Mario who has been there forever and it's a nice feature in these days of managed chains with high staff turnover. The food is still fantastic but alas, they have never gotten rid of that horrible green fluorescent lighting in the dining room. The customer demographics of the hotel: frequented primarily by German elderly tourists, Italian elderly people and now a smathering of Russians. This older customer base helps maintain the quiet which is why you would visit there (vs. some newly built and advertised hotels, or a public spa of which Ischia has several like Ngombo or Poseidon) The hotel staff are all locals but also speak comprehensible German.
That Sunday May 5th our departure date coincided with the Giro d'Italia bike race on the island so there was no way to get by road to the Naples-bound ferries. Mr. Sasso incredibly somehow organized a water taxi to bring us to the Ischia Porto ferry. I am very very grateful for that. It was a pleasant surprise that more than offset the initial disappointment (later corrected) with our room.