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“4 star hotel at 3 star prices...but a 3 star experience” 3 of 5 stars
Review of Hotel Terme Cristallo Palace

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Hotel Terme Cristallo Palace
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4.0 of 5 Hotel   |   Via Eddomade, 1, 80074 Casamicciola Terme, Isola d'Ischia, Italy   |  
Hotel amenities
Ranked #25 of 41 Hotels in Casamicciola Terme
Oxford, UK
Senior Contributor
22 reviews 22 reviews
20 hotel reviews
Reviews in 18 cities Reviews in 18 cities
96 helpful votes 96 helpful votes
“4 star hotel at 3 star prices...but a 3 star experience”
3 of 5 stars Reviewed January 11, 2011

We stayed for 6 nights in December 2010 over New Year in room 28, with a sea view.

The guests were mainly Italian. The hotel is located above Cassamicciola with a stunning terrace overlooking the town and bay below. As the crow flies, it's only a few hundred metres away from the centre of the town and the dock.

The hotel has the ambience of being "functional", which is strange given that it's rated as a 4* hotel. There is little effort made to make it feel comfortable or luxurious. Staff were above average, but the feel was that the owners were stuck in the 1970s and were keen to maximise profits. I suspect that the star rating comes from the range of facilities available (even if they charge for these).

For example, the place has a spa fed from natural thermal springs, and bathrobes (aka dressing gowns in the UK) are available. However, you have to pay 15 euros to hire them - and they don't change them during your stay (presumably you have to pay for another one if you want a clean one). Similarly, if you want to use a towel in the spa, you have to pay for these by hiring them from the reception (10 euros, I think). If you want to use the internet, there is a single computer which you can hire for 5 euros/hour (if it's available).

Having said all of that, the other guests either brought their own robes/dressing gowns and towels or simply hired them. Perhaps that's normal in Italy.

There are 3 pools - at least 2 of them are thermal - one in the basement (a single small window about 1 metre by 50 cms), and one outside covered by a marquee in winter. I'm unlcear as to how much thermal water is fed into each of the pools - how often is the water changed? I hope it's reasonably frequently as we saw a couple having sex in the outdoor thermal pool on our first night. It was an isolated event.

There were lots of smokers at the hotel and clouds of smoke billowed into our room if we left our room door open in the evenings.

There was quite a lot of noise at the hotel, and we were kept awake by music (not just on New Year's eve). The entertainment was a DJ or piano player playing. In that room, the chairs were pushed back to allow dancing (although we only saw one couple dancing).

On the upside, the hotel was reasonably cheap. The staff were helpful (although English was only slightly less limited than my Italian). For example, Gennario the Maitre D' and Gennario the waiter were excellent and would answer questions promptly and helped whenever they could.

The entrance to the room was odd - you walked along semi permanent scaffolding from the bar area to the balcony. You opened up the balcony door and then walked into the room but crossed it to put in a key (the key needed to be inserted to turn electricity on in the room). The original entrance to the room had been sealed (plastered over), and the key was different to the key to the room (so you could leave the electricity key in permanently, even when you left the room). The scaffolding was not as bad as it sounds - it had some floor covering and an armrail which had been decorated.

Note that there is no wireless internet available (even for a fee) and nowhere to plug in an ethernet cable.

The TV was tuned in to about 4 Italian channels and BBC World (although the TV reception for BBC World was quite "snowy").

Food was surprisingly variable. Some food was tasty, cooked perfectly and beautifully balanced (eg the gnocchi and the risotto). Some was less good. Much less good.

Overall, an average experience. Advertised as a 4 star, providing a 3 star experience at a 3 star price although it has a wide range of facilities. Less than half of the price of the Isabella Regina in Lacco Ameno.

The remarkable feature of the hotel is a sublime terrace - absolutely wonderful. Perhaps worth staying a night or two.

  • Stayed December 2010, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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370 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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  • French first
  • German first
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English first
Bremen, Germany
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed May 23, 2010

During the last Month April we have spent a week at the Cristallo hotel. Well, they met our expectations! Food was excellent, rooms very spacious and clean. Spa personnel are competent. The view is breathtaking.
We will recommend it.

  • Stayed April 2010, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Terme Cristallo Palace

Address: Via Eddomade, 1, 80074 Casamicciola Terme, Isola d'Ischia, Italy
Location: Italy > Campania > Province of Naples > Isola d'Ischia > Casamicciola Terme
Bar / Lounge Children Activities ( Kid / Family Friendly ) Spa
Hotel Style:
#8 Luxury Hotel in Casamicciola Terme
#16 Spa Hotel in Casamicciola Terme
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hotel Terme Cristallo Palace 4*
Number of rooms: 121
Also Known As:
Terme Cristallo Palace Casamicciola
Terme Cristallo Palace Hotel
Hotel Terme Cristallo Palace Isola D'Ischia, Italy - Casamicciola Terme

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