So we came to Hayashi for a birthday party for a dear friend. We were seated at a table with two other guests. The party was planned ahead and reservations were made, it was clear we were celebrating a birthday. The couple looked frustrated that we were bombarding their quiet date. Come to find out we needed the extra room when unexpected guests showed up... so the hostess actually asked them to move to another table. Which was sorta rude since we were sat down second and they had already been seated for about 10 mins.
So and we waited for the rest of our party to arrive and once they arrived it took our server about 10 mins to notice our table was full. She came and introduced herself (Paula) and took drink orders. She got all eight of our orders... However she only brought 7 drinks. She forgot one of the party guests drinks. He ordered a diet soda. So about 5 mins went by and she came back to take our order. She realized then she forgot it. She took our order and we ordered a sushi appetizer and two meals to be cooked in front of us. She took everyone's order and another guest in our group also ordered sushi. She told my husband she would be back with his diet coke. So about 15 mins go by and she brought out the other guest's sushi roll. And still no diet coke. She disappeared for about 5 mins and they came out with our soup, and few mins later salad... Still no drink for him or our appetizer. She never hung around ling enough for us to tell her we wanted his drink or our sushi. She came to take away our soup and salad dishes... so she asked if there was anything we needed. The birthday boy spoke up and said what about their appetizer or his diet coke. And she acted very coy about it and said "Oh my I completely forgot to put in the order, do you still want it?" This was about an hour into our meal
That was the wrong thing to say... The right thing to say should have been, let me go get your items right away! So said "yes i was looking forward to my sushi" and he said I dont really want the diet coke now, it is too late. He had already drank his and mine complementary water with lemon. And even had both glasses on his side of the table, you would have thought she would have noticed.
So, the chef, was amazing. Carlos... He was fabulous. Great food, and entertainment.
After our meal we had to flag the hostess down for our checks. She came with the checks with the gratuity added already. I did not like that. I understand why it is done, however, her service was not even good. I wouldn't mind paying the forced gratuity for large parties, but she was awful. She neglected our drinks... And our order. And since that is her only job i didn't understand why she should have gotten any tip from our check at all. I understand that she splits the tip with the chef.
He should have gotten our whole tip. Carlos was awesome.
Sorry for being opinionated but it was crappy that my husband didn't get his and that we had to ask twice for it....and... our appetizer... We spent $88 on two entrees and 6 pieces of sushi and a glass of plum wine. And crappy service with a forced tip.
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