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“Great Stay” 5 of 5 stars
Review of Comfort Suites Airport

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Comfort Suites Airport
2.5 of 5 Hotel   |   12570 Jefferson Ave, Newport News, VA 23602   |  
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Choice Privileges Points
Ranked #5 of 40 Hotels in Newport News
Certificate of Excellence 2014
Harrisburg, Pennsylvania
1 review
“Great Stay”
5 of 5 stars Reviewed July 7, 2014

Our AAU Basketball team stayed at this hotel for 4 days for the AAU national championships. The hotel and all the staff were very friendly the front desk, house keeping, and the women who helped out with breakfast. I was really impressed with the level of customer service at this hotel.
I would truly recommend this hotel to anyone traveling to the area.

Room Tip: We were able to get a very good group rate traveling with our basketball team.
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  • Stayed July 2014, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JDavisTGO, General Manager at Comfort Suites Airport, responded to this review, July 8, 2014
I so excited to hear that you enjoyed your stay. When travelling from place to place with a large group we understand how important a good rate and great customer service can be to a guest. Hope you all were number one!
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151 reviews from our community

Traveler rating
    102
    30
    13
    2
    4
See reviews for
52
30
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27
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (28)
Date | Rating
  • English first
  • Portuguese first
  • Any
English first
Philadelphia, Pennsylvania
Senior Reviewer
7 reviews 7 reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed July 6, 2014

My husband and I stayed for a night over the 4th of July weekend and it was simply lovely. Clean, great sized king room, friendly staff, free wifi and hot tasty breakfast! I have absolutely no complaints.

Personally,I always forget a shower cap when we travel and sometimes other essentials but they had a notice in the BR that offered free basic toiletries if they were forgotten. #awesomeness :)

Stayed July 2014, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JDavisTGO, General Manager at Comfort Suites Airport, responded to this review, July 9, 2014
Knowing how busy that weekend can be, I'm glad you were able to get a room and enjoy yourself. We work hard to ensure that all of our guests have the best possible stay, no matter how busy we are. Thank you for choosing us!
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1 review
5 of 5 stars Reviewed July 4, 2014

My daughter and I arrived at the hotel after 11 hours of driving...everyone was so welcoming and always carried a smile on there faces...I stayed five days and was treated well...Dana stood out a little more then others...he jokes, laughs and smiles while being very we'll mannered...at the end of our stay my 7 year old daughter felt so comfortable she said bye Dana we'll be back soon..

I enjoyed the time spent there and had no problems...we will stay again soon

  • Stayed June 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JDavisTGO, General Manager at Comfort Suites Airport, responded to this review, July 9, 2014
Dana is definitely one of our best employees. I will make sure he knows how he impacted your stay. Though he stood out, I'm glad you enjoyed the rest of the staff as well. Please come see us again whenever in town.
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East Longmeadow, Massachusetts
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 3, 2014

We arrived late due to delays at the airport and called ahead. The lady at the front desk was very friendly and accommodating. Once there, the rooms were so warm and inviting that it felt like home. All the shopping and dining were close by that it was extremely convenient. We met friends and family for our niece's graduation and they all commented how easy it was for us to just walk to the restaurant for the reception. Clean and friendly service from the staff was an absolute plus on our check list. Thank you for making our stay stress-free and enjoyable.

  • Stayed June 2014, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JDavisTGO, General Manager at Comfort Suites Airport, responded to this review, July 5, 2014
Glad we could be of service! We believe that clean rooms and friendly staff are the keys to a great hotel. Good to know someone else thinks so too. Thank you...
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Chapel Hill, North Carolina
1 review
5 of 5 stars Reviewed June 27, 2014

We stayed in the Comfort Suite Airport for sixteen days and a wake-up for my wife surgery . The service was the best from the initial phone call , the cheerful front desk staff , the breakfast , and house keeping was outstanding . Thanks for making stay as joyful and relaxing as possible ,this aided in my wife speedy recovery .

Room Tip: corner suites are larger , great for family gathering
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  • Stayed June 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JDavisTGO, General Manager at Comfort Suites Airport, responded to this review, June 28, 2014
It was definitely a pleasure having you and the family stay with us. In that sixteen days you all became like our family. If you can think of anything we could have done to make your stay more comfortable please do not hesitate to contact us, as we are always looking for ways to improve.
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Longview, Texas
Top Contributor
60 reviews 60 reviews
8 hotel reviews
Reviews in 21 cities Reviews in 21 cities
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed June 23, 2014

My wife and I recently stayed in the Comfort Suites near Patrick Henry Field in Newport News. The hotel was clean. The staff was friendly. Breakfast was as good as can be expected for a free hotel hot breakfast. I believe the manager himself drove us to the airport! We felt like we got first class personal service at this hotel.

  • Stayed June 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JDavisTGO, General Manager at Comfort Suites Airport, responded to this review, June 28, 2014
Your words of praise are definitely appreciated and will be shared with the staff. We put a lot of effort into our work, so it's good to know it hasn't gone unnoticed. If ever in town again, please do not hesitate to come on by!
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radford
1 review
5 of 5 stars Reviewed June 23, 2014

My family stayed three nights. We hadn't even planned on staying the last night but we found ourselves enjoying the area so very much. The hotel was clean and inviting. The breakfast staff was so cheery and a nice way to start the day.
Free flowing coffee and happy, helpful service all day long. My son loved the pool.

  • Stayed June 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JDavisTGO, General Manager at Comfort Suites Airport, responded to this review, July 3, 2014
I am glad that you enjoyed your stay with us. Everything we do is centered around our guests. Please come see again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Comfort Suites Airport

Address: 12570 Jefferson Ave, Newport News, VA 23602
Phone Number:
Location: United States > Virginia > Newport News
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Family Hotel in Newport News
#7 Business Hotel in Newport News
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Comfort Suites Airport 2.5*
Number of rooms: 104
Official Description (provided by the hotel):
Comfort Suites Airport in Newport News, VA is a great value for stylish suites. In addition to beautiful guestrooms, the hotel is known for outstanding customer service, modern amenities and convenient access to Colonial Williamsburg and Virginia Beach. Immaculate suites contain one king bed or two queen beds. Our hotel is proud to be 100% Non Smoking. There are microwaves and refrigerators in every room and a separate living area. Relax in our heated indoor swimming pool or workout in our Fitness Center. Our delicious complimentary Hot Breakfast is served daily and includes fresh eggs, bacon or sausage, make your own waffles as well as fruit, yogurt, hot & cold cereals, bagels, muffins and pastries ... to name a few. We are only 1 mile from the Newport News/Williamsburg International Airport (PHF)and offer complimentary airport shuttle service. ... more   less 
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Also Known As:
Comfort Suites Airport Hotel Newport News
Newport News Comfort Suites

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