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“Daisy's Surgery” 5 of 5 stars
Review of Comfort Suites Airport

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Comfort Suites Airport
2.5 of 5 Hotel   |   12570 Jefferson Ave, Newport News, VA 23602   |  
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Ranked #6 of 39 Hotels in Newport News
Chapel Hill, North Carolina
1 review
“Daisy's Surgery”
5 of 5 stars Reviewed June 27, 2014

We stayed in the Comfort Suite Airport for sixteen days and a wake-up for my wife surgery . The service was the best from the initial phone call , the cheerful front desk staff , the breakfast , and house keeping was outstanding . Thanks for making stay as joyful and relaxing as possible ,this aided in my wife speedy recovery .

Room Tip: corner suites are larger , great for family gathering
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  • Stayed June 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JDavisTGO, General Manager at Comfort Suites Airport, responded to this review, June 28, 2014
It was definitely a pleasure having you and the family stay with us. In that sixteen days you all became like our family. If you can think of anything we could have done to make your stay more comfortable please do not hesitate to contact us, as we are always looking for ways to improve.
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146 reviews from our community

Traveler rating
    97
    30
    13
    1
    5
See reviews for
53
30
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (26)
Date | Rating
  • English first
  • Portuguese first
  • Any
English first
Longview, Texas
Top Contributor
56 reviews 56 reviews
7 hotel reviews
Reviews in 20 cities Reviews in 20 cities
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed June 23, 2014

My wife and I recently stayed in the Comfort Suites near Patrick Henry Field in Newport News. The hotel was clean. The staff was friendly. Breakfast was as good as can be expected for a free hotel hot breakfast. I believe the manager himself drove us to the airport! We felt like we got first class personal service at this hotel.

  • Stayed June 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JDavisTGO, General Manager at Comfort Suites Airport, responded to this review, June 28, 2014
Your words of praise are definitely appreciated and will be shared with the staff. We put a lot of effort into our work, so it's good to know it hasn't gone unnoticed. If ever in town again, please do not hesitate to come on by!
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radford
1 review
5 of 5 stars Reviewed June 23, 2014 via mobile

My family stayed three nights. We hadn't even planned on staying the last night but we found ourselves enjoying the area so very much. The hotel was clean and inviting. The breakfast staff was so cheery and a nice way to start the day.
Free flowing coffee and happy, helpful service all day long. My son loved the pool.

  • Stayed June 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JDavisTGO, General Manager at Comfort Suites Airport, responded to this review, July 3, 2014
I am glad that you enjoyed your stay with us. Everything we do is centered around our guests. Please come see again!
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Newport News, Virginia
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed June 22, 2014

Great location - with numerous restaurants & shops nearby, including the Olive Garden & Red Lobster adjacent to the Hotel's parking lot.

Bright points:
Trish - the Front Desk Mgr was GREAT on the phone when reserving the room, as well as during the hotel check-in, and when we had to switch rooms. It was my birthday, and she even went so far as to make me a "birthday bag" with several goodies in it & a placard saying "Happy Birthday!" in the room.

Not-so bright points:
The 1st room we were assigned had a strong, musty smell to it and we had to request to be moved to another room.

While the next room didn't have an undesirable smell to it:
The shower water poured out at a trickle & then became cold after just a few minutes ... the towels were "hard" ... the toilet seat was set extremely low (a challenge for most ppl over 5'0 tall -- but a definite problem given both my wife & I both have significant physical challenges) ... and the A/C was fixed so that though you would lower the temp (we even tried at it's lowest = 61 degrees) -- the temperature never dropped below 70-72 degrees.

When we brought these issues up to Trish/Mgr upon check-out, her (only) response was to share with my wife & I that she would inform maintenance. We were not at all satisfied with her response, and quite the surprise given her excellent service on the front-end of our stay. We made the decision to call their corporate office to share the details our experience, and after an apology, as a resolution we were given 50% off our final bill. Unfortunately, at least from our perch, we feel the matter could have easily been dealt with at the Hotel level with a sincere apology, and some form of a reasonable discount off our stay.

Given our experience at this Hotel, it's unlikely that we would ever stay there again.

  • Stayed May 2014, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JDavisTGO, General Manager at Comfort Suites Airport, responded to this review, June 28, 2014
I'm a glad that you had such a wonderful pre-arrival experience. We aim to please even before our guest arrive. But, I would also like to address some of your other concerns: Trish came to your room after your initial complaint about the AC unit and reported that it was working perfectly fine. Any issues with water temperature or water pressure would be hotel wide and not isolated to one room. Unfortunately, we did not receive any other complaints about this in that time period. The toilets in each room are standard size with the exception of accessible rooms which have taller commodes.
I apologize that you did not feel as though Trish took your complaints seriously. I can assure you that she does take any and all complaints into account. But, we will still use this a training tool to ensure all of our guests leave happy.
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Contributor
15 reviews 15 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed June 16, 2014

My wife and I stayed here june 14th-15th. First of all the lady at the front desk was so helpful!! She helped us with all room requests. The room was clean and spacious. The wash towels are rough and hard, so you may want to pack some. We had a huge spider in our room, but I took care of it. All hotels have minor things so no sweat. Also, the front entrance has a strong musty smell. Still not enough to be a deal breaker. Breakfast was good to me, but not to my wife. Maybe because Im a Navy Man and I know what Chow is.. The price was great with the military discount. All in all I will stay here again!! I loved it.

Stayed June 2014, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JDavisTGO, General Manager at Comfort Suites Airport, responded to this review, June 28, 2014
Thank you for taking the time to give a few words about our hotel. The smell at the entrance came from a mat that was rain soaked a couple of days prior. Once we discovered this it was promptly removed. Glad this wasn't a deal breaker! We look forward to seeing you again! Glad you enjoyed your stay with us.
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Senior Contributor
44 reviews 44 reviews
10 hotel reviews
Reviews in 22 cities Reviews in 22 cities
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed May 11, 2014

We stayed here for a weekend stay and I was a little concerned bc it was much cheaper thank other hotels in the area. The room was very nice and clean. Staff was friendly and the breakfast was decent. We would def recommend or stay again. And they have a great military discount!!!

Stayed May 2014
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JDavisTGO, General Manager at Comfort Suites Airport, responded to this review, May 14, 2014
Good to know that we exceeded your expectations. We try to be as affordable as possible without affecting the overall quality. When it comes to the comfort of our guests we do not take short cuts.
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Watertown, New York, United States
Contributor
15 reviews 15 reviews
8 hotel reviews
Reviews in 11 cities Reviews in 11 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed May 7, 2014

Stayed at the comfort suites when we were apartment hunting for our daughter. This hotel is located near near many restaurants and very close to the airport and a gorgeous golf course. Will definitely stay again.

  • Stayed April 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JDavisTGO, General Manager at Comfort Suites Airport, responded to this review, May 14, 2014
Definitely come back and see us again. We enjoy having you here as a guest.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Comfort Suites Airport

Address: 12570 Jefferson Ave, Newport News, VA 23602
Phone Number:
Location: United States > Virginia > Newport News
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Romantic Hotel in Newport News
#7 Family Hotel in Newport News
#7 Business Hotel in Newport News
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Comfort Suites Airport 2.5*
Number of rooms: 104
Official Description (provided by the hotel):
Comfort Suites Airport in Newport News, VA is a great value for stylish suites. In addition to beautiful guestrooms, the hotel is known for outstanding customer service, modern amenities and convenient access to Colonial Williamsburg and Virginia Beach. Immaculate suites contain one king bed or two queen beds. Our hotel is proud to be 100% Non Smoking. There are microwaves and refrigerators in every room and a separate living area. Relax in our heated indoor swimming pool or workout in our Fitness Center. Our delicious complimentary Hot Breakfast is served daily and includes fresh eggs, bacon or sausage, make your own waffles as well as fruit, yogurt, hot & cold cereals, bagels, muffins and pastries ... to name a few. We are only 1 mile from the Newport News/Williamsburg International Airport (PHF)and offer complimentary airport shuttle service. ... more   less 
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Also Known As:
Comfort Suites Airport Hotel Newport News
Newport News Comfort Suites

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