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“Thanks Lee!” 5 of 5 stars
Review of Comfort Suites Airport

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Comfort Suites Airport
2.5 of 5 Hotel   |   12570 Jefferson Ave, Newport News, VA 23602   |  
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Ranked #6 of 39 Hotels in Newport News
Chesapeake, Virginia, United States
1 review
“Thanks Lee!”
5 of 5 stars Reviewed June 12, 2013

We were greeted by Lee, who was very nice and very helpful. Our room was clean and came with everything we needed including a kitchenette sink and a large mini fridge. We called down to the front desk for extras like utensils and plates and Lee was very accommodating. Everyone that worked in the hotel was friendly and warm. I was surprised at the hospitality and the accommodations. Will be returning again.

  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lorileib, Director of Sales at Comfort Suites Airport, responded to this review, June 13, 2013
We can't thank you enough for taking the time to post your comments about our hotel and our staff. We are glad that you were pleasantly surprised by our accommodations as well as our professional and knowledgable people. We hope that the next time you are in Newport News, we will be your Choice hotel. Lori Leib-Director of Sales
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147 reviews from our community

Traveler rating
    98
    30
    13
    1
    5
See reviews for
53
30
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25
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
Date | Rating
  • English first
  • Portuguese first
  • Any
English first
Newport News, Virginia
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 11, 2013

I travel to Newport News often and this is my favorite place to stay. Trish always makes sure I have my "soft pillows" and treats me as a valued guest each time i visit. Hotel is close to Olive Garden, Red Lobster, Smokey Bones and Chili's.

  • Stayed June 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lleib, Director of Sales at Comfort Suites Airport, responded to this review, July 10, 2013
Thanks for writing! We're glad that you feel like a valued guest!! This is our number one goal! We look forward to seeing you again very soon. Your pillows will be waiting for you! Lori Leib - Director of Sales
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1 review
5 of 5 stars Reviewed June 6, 2013 via mobile

Very clean and comfortable
The staff was nice polite and very helpful
This was my first stay at this hotel but it definitely won't be the last it's a great place to stay away from home and it had shopping and dinning in walking distance

  • Stayed June 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lleib, Director of Sales at Comfort Suites Airport, responded to this review, June 10, 2013
Thanks for writing! We're glad you found us and thrilled that you enjoyed your stay. Come back and see us. Lori Leib-Director of Sales
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Atlanta
Contributor
11 reviews 11 reviews
10 hotel reviews
Reviews in 6 cities Reviews in 6 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed June 5, 2013

Another great stay at the Comfort Suites Newport News. We visit Newport News frequently to visit our daughter and her family who are stationed close by. The entire staff is always accommodating, professional, efficient, and welcoming. The facility is clean, bright and pleasant.

  • Stayed May 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lleib, Director of Sales at Comfort Suites Airport, responded to this review, June 10, 2013
Thanks for your loyalty! We appreciate your business and look forward to seeing you again in the near future. We also appreciate that you took the time to tell about your positive experience.
Lori Leib - Director of Sales
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Newport News, Virginia
1 review
5 of 5 stars Reviewed June 5, 2013

Front desk service at this hotel exceeds expectations. Shannon welcomed us with a huge smile and answered all of our questions with expertise and confidence. She obviously knows the area well. Check-in was quick and efficient. We will return whenever the opportunity presents itself.

  • Stayed June 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lorileib, Director of Sales at Comfort Suites Airport, responded to this review, June 13, 2013
Thanks for your review! We appreciate your positive feedback and value your comments! We are glad that our staff was able to assist you and make you feel at home. We take great pride in our staff here at the Comfort Suites! We hope to see you again real soon! Lori Leib- Director of Sales
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Philadelphia, Pennsylvania
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed May 28, 2013

Once again the front desk staff of Dana and Trish make for a stunning welcome upon arrival. Both are continuously striving to make my visit more pleasant than the last. On a special note, I would like to commend Will, the Operations Manager who has the "operations" of the hotel well in hand. He is efficient, and aims to please those staying at the hotel.

Albeit the breakfast options could be modified for a greater variety and selection. Perhaps additional beverages and entrees may be added? Remember to keep the coffee full! It never is a problem for a staff member to make a fresh carafe' of coffee.

Wednesday evening is a special treat of "pizza" on the house; a nice touch with today's economic status being what it is. I will be returning for a stay in June, and look forward to a very pleasant stay. I highly recommend this hotel for staff, professionalism, location, and access to a wide variety of eateries and shopping ;-)

  • Stayed March 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lleib, Director of Sales at Comfort Suites Airport, responded to this review, May 31, 2013
Many thanks to you for taking the time to post a review. We really appreciate your continued patronage and are thrilled that have had positive experiences. We are glad that you are able to take advantage of our value added amenity .. Complimentary Pizza every Wednesday. You can be sure that our superb staff are aware of your compliments. We certainly take pride in our PEOPLE. Thanks again and we look forward to seeing you again in June! Lori Leib - Director of Sales
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Huntington, West Virginia
Top Contributor
58 reviews 58 reviews
12 hotel reviews
Reviews in 16 cities Reviews in 16 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed May 17, 2013

Easy to find, convenient for our needs. Room was comfortable (although their "pseudo-suites", aka partial room divider doesn't give much quiet if you want to sleep while husband reads or watches TV). Staff friendly, breakfast good.

  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lleib, Director of Sales at Comfort Suites Airport, responded to this review, May 20, 2013
Thanks for staying with us! We are grateful that you took the time to review your stay and are happy that you found the hotel to be "friendly", the breakfast "good" and the hotel comfortable for your needs. We hope that if you return to Newport News, you will find us again! Lori Leib - Director of Sales
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Comfort Suites Airport

Address: 12570 Jefferson Ave, Newport News, VA 23602
Phone Number:
Location: United States > Virginia > Newport News
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Romantic Hotel in Newport News
#7 Family Hotel in Newport News
#7 Business Hotel in Newport News
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Comfort Suites Airport 2.5*
Number of rooms: 104
Official Description (provided by the hotel):
Comfort Suites Airport in Newport News, VA is a great value for stylish suites. In addition to beautiful guestrooms, the hotel is known for outstanding customer service, modern amenities and convenient access to Colonial Williamsburg and Virginia Beach. Immaculate suites contain one king bed or two queen beds. Our hotel is proud to be 100% Non Smoking. There are microwaves and refrigerators in every room and a separate living area. Relax in our heated indoor swimming pool or workout in our Fitness Center. Our delicious complimentary Hot Breakfast is served daily and includes fresh eggs, bacon or sausage, make your own waffles as well as fruit, yogurt, hot & cold cereals, bagels, muffins and pastries ... to name a few. We are only 1 mile from the Newport News/Williamsburg International Airport (PHF)and offer complimentary airport shuttle service. ... more   less 
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Also Known As:
Comfort Suites Airport Hotel Newport News
Newport News Comfort Suites

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