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“Good hotel, spacious room, great location....” 4 of 5 stars
Review of Comfort Suites Airport

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Comfort Suites Airport
2.5 of 5 Hotel   |   12570 Jefferson Ave, Newport News, VA 23602   |  
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Hotel amenities
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Choice Privileges Points
Ranked #5 of 40 Hotels in Newport News
Certificate of Excellence 2014
Chicago, Illinois
Senior Contributor
38 reviews 38 reviews
20 hotel reviews
Reviews in 20 cities Reviews in 20 cities
19 helpful votes 19 helpful votes
“Good hotel, spacious room, great location....”
4 of 5 stars Reviewed April 8, 2013

I stayed here for four nights and have no serious complaints. I only have two small issues w/ the hotel. First, the room was rather dark even w/ ALL the lights on, it made ironing and working a little hard. I know all the bulbs were CFLs but I think the room needs an overhead light or something. Secondly, if you are on the second floor and near the elevators the noise from the front desk travels up so it can be kind of loud there. Other than that, no issues at all! The desk clerks were all very pleasant in the mornings, evenings, whenever. Also the little general store they have was awesome, unfortunately I didn't find it until the 3rd day of my stay (they should mention it when you check in, I know I would have spent more money in there if they had, haha). The prices in the store were very reasonable too which was a nice bonus! Overall, I'd stay here again if I'm back in the area.

Room Tip: Maybe try to avoid the rooms on the second floor right by the elevators. I noticed it could be prett...
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  • Stayed April 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lleib, Director of Sales at Comfort Suites Airport, responded to this review, April 10, 2013
Thanks for staying with us!. We appreciate your candid feedback and will use your comments to continually improve. Thanks for noticing our recently updated Marketplace. We sincerely hope that you will be back soon ... Lori Leib Director of Sales
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151 reviews from our community

Traveler rating
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    13
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (28)
Date | Rating
  • English first
  • Portuguese first
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English first
Birmingham, Alabama
Top Contributor
62 reviews 62 reviews
26 hotel reviews
Reviews in 33 cities Reviews in 33 cities
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed March 18, 2013

We stayed here overnight, checking in very late. The front desk person was friendly and helpful, the room was spacious, clean and comfortable and the breakfast the next morning was varied and delicious. The hotel is close to the airport and central to nearby stores and food places.

  • Stayed March 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lleib, Director of Sales at Comfort Suites Airport, responded to this review, March 20, 2013
We appreciate that you took the time to tell us about your short stay and glad that you enjoyed your room and the breakfast. We hope that you are able to stay longer next time. Lori Leib Director of Sales
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Manakin Sabot, Virginia
Contributor
20 reviews 20 reviews
12 hotel reviews
Reviews in 12 cities Reviews in 12 cities
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed March 13, 2013

We just stayed here for a trip to Denver out of Newport News, Va. airport and return. The property is very nice, the staff very helpful and friendly, breakfast is great and a shuttle to the airport. It is close to I-64 and many restaurants. I would highly recommend.

  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lorileib, Director of Sales at Comfort Suites Airport, responded to this review, March 14, 2013
Thanks so much for choosing the Comfort Suites Airport! We are so glad that you enjoyed the amenities that we offer. We hope you will think of us the next time you travel out of Newport News! Thanks again for taking the time to share your experience ... Lori Leib Director of Sales
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Newport News, Virginia
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 5, 2013

Great place to stay in Newport News! Trish always makes you feel as a welcomed and valued guest! Awesome indoor pool and fitness room! Great breakfast !!! I always stay here when i travel to Newport News!!

Room Tip: Can't go wrong here!!
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  • Stayed March 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lorileib, Director of Sales at Comfort Suites Airport, responded to this review, March 12, 2013
Thanks for making us your hotel of choice while in Newport News! We appreciate your business and your feedback. We're glad that while you are here that you have had a chance to experience our indoor pool, fitness room and breakfast! Hope to see you agian real soon! Lori Leib DIrector of Sales
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Hampton, Virginia, United States
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed February 27, 2013

I had an excellent experience The front desk manager (Dana) and the employees (Lee) are very helpful and courteous. They assisted me with all of my needs and are very knowledgeable. I would recommend this hotel to everyone. They are very polite and treated me like I was family. I travel alot and they made me feel like I was right at home which is a lost art and I appreciate it keep up the great work! Sean

Room Tip: All the rooms are great You will not go wrong no matter what room you choose.
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  • Stayed February 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lleib, Director of Sales at Comfort Suites Airport, responded to this review, March 1, 2013
We can't thank you enough for taking the time to write about your "excellent" experience. You are correct .. we have awesome employees and are glad that you noticed. Please come and see us again the next time you are in the area! Lori Leib-Director of Sales
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Newport News, Virginia, United States
1 review
5 of 5 stars Reviewed February 20, 2013

I live 30 miles out and this has been my 2nd stay at the Comfort Suites in Newport News and I will be back on a regular basis. I heard about this great hotel from a friend...
Upon checking in, Lee who worked at the front desk; hospitality was genuine. He offered me fresh complimentary cookies, informed me about the great "free" continental breakfast, and fresh/hot coffee & tea that was available 24 hrs. "I love my hot tea"!!!
My room was very spacious, cozy, clean, and comfortable. It was really nice staying here just to get away from home once-in-awhile, and to take advantage of the amenities that are available here. We met Penny from housekeeping who was also very polite and attentive to my needs. The hot & cold breakfast we had was well worth the stay $$$. The front desk manager Dana came around the breakfast area to greet everyone. I thought that was very candid.
In summary, all of the hotel staffs I've met that morning was very responsive and friendly. Have told all my friends about this location and would recommend it to anyone!

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lleib, Director of Sales at Comfort Suites Airport, responded to this review, March 1, 2013
Thanks for taking the time to post a review. We are very glad that you consider us your home away from home. We look forward to seeing you upon your next getaway! Lori Leib - DIrector of Sales
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Sicklerville, New Jersey, United States
1 review
5 of 5 stars Reviewed November 24, 2012

I just had an amazing 3 night stay at Comfort Suites Airport (Newport News,VA)! I found the front office manager and other staff to be very welcoming, friendly, accommodative, and responsive to my needs. Comfortable and clean room, great breakfast, and quick response when I needed something for my room. I see that exemplary customer service still exists.

Many thanks!
Pam

  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lorileib, Director of Sales at Comfort Suites Airport, responded to this review, December 7, 2012
Pam,
Thanks very much for taking the time to write! It is our goal to provide exemplary service so we are THRILLED that this is how you described your experience. Please come back and see us the next time your travels bring you in the direction of Newport News! Lori Leib - Director of Sales
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Comfort Suites Airport

Address: 12570 Jefferson Ave, Newport News, VA 23602
Phone Number:
Location: United States > Virginia > Newport News
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Business Hotel in Newport News
#6 Family Hotel in Newport News
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Comfort Suites Airport 2.5*
Number of rooms: 104
Official Description (provided by the hotel):
Comfort Suites Airport in Newport News, VA is a great value for stylish suites. In addition to beautiful guestrooms, the hotel is known for outstanding customer service, modern amenities and convenient access to Colonial Williamsburg and Virginia Beach. Immaculate suites contain one king bed or two queen beds. Our hotel is proud to be 100% Non Smoking. There are microwaves and refrigerators in every room and a separate living area. Relax in our heated indoor swimming pool or workout in our Fitness Center. Our delicious complimentary Hot Breakfast is served daily and includes fresh eggs, bacon or sausage, make your own waffles as well as fruit, yogurt, hot & cold cereals, bagels, muffins and pastries ... to name a few. We are only 1 mile from the Newport News/Williamsburg International Airport (PHF)and offer complimentary airport shuttle service. ... more   less 
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Also Known As:
Comfort Suites Airport Hotel Newport News
Newport News Comfort Suites

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