We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Comfort Suites Airport: Traveler Reviews

2.5 of 5
12570 Jefferson Ave, Newport News, VA 23602
Hotel amenities
Comfort Suites Airport
Ranked #2 of 39 hotels in Newport News
Enter dates & see best prices*
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
* We search the top travel sites for the best price
Travelocity Expedia.com Olotels.com
and 11 more sites!
Traveler Reviews
Room Prices
Write a Review

78 reviews from our community

    Trip type
Traveler rating
    55
    15
    6
    1
    1
Date Rating
Newport News, Virginia, United States
1 review
“A great getaway!!!”
5 of 5 stars Reviewed February 20, 2013

I live 30 miles out and this has been my 2nd stay at the Comfort Suites in Newport News and I will be back on a regular basis. I heard about this great hotel from a friend...
Upon checking in, Lee who worked at the front desk; hospitality was genuine. He offered me fresh complimentary cookies, informed me about the great "free" continental breakfast, and fresh/hot coffee & tea that was available 24 hrs. "I love my hot tea"!!!
My room was very spacious, cozy, clean, and comfortable. It was really nice staying here just to get away from home once-in-awhile, and to take advantage of the amenities that are available here. We met Penny from housekeeping who was also very polite and attentive to my needs. The hot & cold breakfast we had was well worth the stay $$$. The front desk manager Dana came around the breakfast area to greet everyone. I thought that was very candid.
In summary, all of the hotel staffs I've met that morning was very responsive and friendly. Have told all my friends about this location and would recommend it to anyone!

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Myra H about Comfort Suites Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lleib, Director of Sales at Comfort Suites Airport, responded to this review
March 1, 2013
Thanks for taking the time to post a review. We are very glad that you consider us your home away from home. We look forward to seeing you upon your next getaway! Lori Leib - DIrector of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sicklerville, New Jersey, United States
1 review
“Comfort Suite Provides Exemplary Customer Service”
5 of 5 stars Reviewed November 24, 2012

I just had an amazing 3 night stay at Comfort Suites Airport (Newport News,VA)! I found the front office manager and other staff to be very welcoming, friendly, accommodative, and responsive to my needs. Comfortable and clean room, great breakfast, and quick response when I needed something for my room. I see that exemplary customer service still exists.

Many thanks!
Pam

  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Jojo_44_12 about Comfort Suites Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lorileib, Director of Sales at Comfort Suites Airport, responded to this review
December 7, 2012
Pam,
Thanks very much for taking the time to write! It is our goal to provide exemplary service so we are THRILLED that this is how you described your experience. Please come back and see us the next time your travels bring you in the direction of Newport News! Lori Leib - Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Reviewer
7 reviews 7 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
“Great front desk manager!”
5 of 5 stars Reviewed November 19, 2012

November 15-16, 2012. Husband having surgery at a nearby hospital, so we booked 3 nights, thinking we might not need the third one. After the surgery, we didn't know what time of day he'd be released - the hospital thought probably not until 2-3 pm - well after 11 am checkout. Dana, front desk manager, was so accommodating, letting us keep our room until after check-out time in case we had to stay another day (we didn't) - so appreciated! Conveniently located off a busy thoroughfare, but back far enough so it's very quiet. Big mall & many restaurants nearby. Huge room with very comfortable bed (only minus - pillows were too firm for me); new flat-screen TV; sofa & coffee table; mini-fridge & microwave. Overall, hotel was very clean and well-appointed with friendly staff, easy parking and a great free breakfast!

  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask AliMLemon about Comfort Suites Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lleib, Director of Sales at Comfort Suites Airport, responded to this review
November 20, 2012
We truly appreciate that you took the time to write a review! We hope that your husband is progressing nicely after his surgery. It is great to know...
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newport News, Virginia
1 review
“Great weekend getaway hotel”
5 of 5 stars Reviewed November 13, 2012

November 9-12, 2012 we stayed at this hotel, the staff, housekeeping, very polite, we enjoyed our stay very much. The hotel is so clean and just a great time there, plan to stay again. Kudos to your employees, they do a great job. very quiet too, good location,, walking distance for shopping, restaurants. Your employees are all friendly and helpful, I was impressed

Room Tip: I have stayed on different floors at different times, so I did enjoy staying on the first floor this...
See more room tips
  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask B Sharon Z about Comfort Suites Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lorileib, Director of Sales at Comfort Suites Airport, responded to this review
November 15, 2012
We appreciate your feedback! We will be sure that our housekeeping and front desk staff know that you had a great experience. We take pride in the work that our employees do and positive comments go a long way. Thanks again for writing and we hope to see you again real soon! Lori Leib-Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Charleston, South Carolina
Contributor
13 reviews 13 reviews
11 hotel reviews
Reviews in 9 cities Reviews in 9 cities
7 helpful votes 7 helpful votes
“Very nice stay!”
5 of 5 stars Reviewed October 15, 2012

I travel alot and I tend to give credit where credit is due and this place definitely makes the list! The room I had was wonderful! Very spacious and comfortable...the shower felt AWESOME...the bed was beyond comfortable. I really enjoyed my 3 days here. The staff was friendly which is always a plus because you need to feel welcome when traveling for whatever reason. Parking was very easy and well lit! Walmart, Patrick Henry Mall, resturants everywhere! I will always return here when visiting Newport News!

Room Tip: 4th floor the highest level away from the stairs and elevators!
See more room tips
  • Stayed October 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Tia N about Comfort Suites Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lorileib, Director of Sales at Comfort Suites Airport, responded to this review
November 15, 2012
Thanks so much for taking the time write! We are thrilled that you enjoyed your stay and that you experienced our friendly staff, great location and comfortable beds. Thanks again for your patronage and if you are in Newport News again, we hope that you will make us your Choice hotel. Lori Leib-Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
 
 
Comfort Suites Airport
Check In mm/dd/yyyy Check Out mm/dd/yyyy
 
Hilton Garden Inn Newport News
Great value on a similar hotel
Newport News, VA
4.5 of 5 stars 86 Reviews
Show Prices
Still looking for a hotel?
Highly rated hotels in or near Newport News
Trendy
Comfort Suites Bypass
Comfort Suites Bypass 4.5 of 5 stars 280 reviews
Romantic
Crowne Plaza Hampton Marina
Crowne Plaza Hampton Marina 4.0 of 5 stars 173 reviews
Good for business
Clarion Inn & Suites by Hampton Convention Center
Clarion Inn & Suites by Hampton ... 4.0 of 5 stars 64 reviews
Near the beach
Duke of York Motel
Duke of York Motel 3.0 of 5 stars 61 reviews
Show Prices ABS:HotelCheckRates-d1687432?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Style_Xsell
Show Prices ABS:HotelCheckRates-d1145917?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Style_Xsell
Show Prices ABS:HotelCheckRates-d110580?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Style_Xsell
Show Prices ABS:HotelCheckRates-d116191?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Style_Xsell
Travelers also viewed these Newport News hotels
Hilton Garden Inn Newport News 4.5 of 5 stars 86 reviews Holiday Inn Newport News 4.5 of 5 stars 79 reviews Marriott Newport News at City Ce... 4.0 of 5 stars 170 reviews Residence Inn Newport News Airpo... 4.5 of 5 stars 110 reviews
Show Prices ABS:HotelCheckRates-d460032?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed_Hero
Show Prices ABS:HotelCheckRates-d288623?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed_Hero
Show Prices ABS:HotelCheckRates-d603595?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed_Hero
Show Prices ABS:HotelCheckRates-d1027504?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed_Hero
View all 39 hotels in Newport News, ranked by popularity

Been to Comfort Suites Airport? Share your experiences!

Write a Review Add Photos Add Videos

Additional Information about Comfort Suites Airport

Also Known As:
Comfort Suites Airport Hotel Newport News
Comfort Suites Airport Hotel
Newport News Comfort Suites
Address: 12570 Jefferson Ave, Newport News, VA 23602
Region: United States > Virginia > Newport News
Amenities:
Business Center Fitness Center Free Breakfast Free High-Speed Internet Free Parking Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Family Hotels in Newport News
#5 Business Hotels in Newport News
Price Range: $$
Hotel Class:2.5 star (2.5*)
Official Description (provided by the hotel):
Comfort Suites Airport in Newport News, VA is a great value for stylish suites. In addition to beautiful guestrooms, the hotel is known for outstanding customer service, modern amenities and convenient access to Colonial Williamsburg and Virginia Beach. Immaculate suites contain one king bed or two queen beds. Our hotel is proud to be 100% Non Smoking. There are microwaves and refrigerators in every room and a separate living area. Relax in our heated indoor swimming pool or workout in our Fitness Center. Our delicious complimentary Hot Breakfast is served daily and includes fresh eggs, bacon or sausage, make your own waffles as well as fruit, yogurt, hot & cold cereals, bagels, muffins and pastries ... to name a few. We are only 1 mile from the Newport News/Williamsburg International Airport (PHF)and offer complimentary airport shuttle service. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Travelocity, Expedia, Olotels, Cheap Tickets, Choice Hotels, Booking.com, EasyToBook, Priceline, Hotels.com, Agoda, Hotwire, Venere, Tingo and HotelsClick so you can book your Comfort Suites Airport reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Owners: What's your side of the story?

If you own or manage Comfort Suites Airport, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.

  • Manage your listing
Comfort Suites Airport
Enter dates & see best prices*
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices