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“Can't complain” 4 of 5 stars
Review of BEST WESTERN PLUS Newport News Inn & Suites

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BEST WESTERN PLUS Newport News Inn & Suites
2.5 of 5 Hotel   |   500 Operations Drive, Newport News, VA 23602   |  
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Ranked #12 of 37 hotels in Newport News
Lansing, North Carolina
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
9 helpful votes 9 helpful votes
“Can't complain”
4 of 5 stars Reviewed June 6, 2010

Jacobie was there to greet us upon our arrival. He was through, friendly and answered all my questions as well as provided information about the hotel. The rates were great and traveling with 2 teenage boys, the breakfast bar was "a must". The room itself was plenty spacious and clean, but the view from the hotel window was horribile. When we opened our curtains, all we saw was a 6 foot privacy fence. that was the worst part of the trip. I would definetly stay at this hotel again.

  • Stayed June 2010, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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150 people have reviewed this hotel

Traveler rating
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See reviews for
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (22)
Date | Rating
  • English first
  • Any
English first
Purcellville, Virginia
Contributor
12 reviews 12 reviews
Reviews in 9 cities Reviews in 9 cities
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed May 1, 2010

I usually do not stay in hotels such as Best Westerns (usually Hampton Inn's are the most casual I stay in) but there was a good deal going on so we gave it a try. This hotel was in a pretty good location and the staff were mostly friendly, but that was the extent of the good attributes of this hotel. The room was very dirty, from the floors, to the radiator, to the bathroom. The first sheet had a mark on it, so I put another sheet on top. The remote would not work, and could not be fixed, so we were given a new one, and the hallways were very dark, and the whole hotel had a musty smell. The couch and bed were not comfortable and rather dated. Based on this unfortunate experience I would not stay in this or any other Best Western again.

  • Stayed May 2010, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Arlington, VA
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed March 2, 2010

My favorite of the 4 different hotels we've stayed at in Newport News. Very clean rooms. Spacious with the extra sofabed. Free wifi, refrigerator and microwave are plusses whenever we travel. Convenient to shopping and restaurants, and CNU. Staff was friendly and helpful, and granted our request for late check out. Despite being on first floor, the room was quiet. Would definitely stay here again.

  • Stayed February 2010, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lynchburg, VA
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 18, 2010

I Spend aprox 15k per year on hotels- i use them frequently. I'm always searching for bargins while balancing that with my needs. I have found it at this hotel. My main criticism would be that best western's vary greatly form hotel to hotel thanks.. ill be back to this VA location.
After checking in verylate, it was extremely important to have a late check out, not only was that request honored, it was extended way past the time I needed that's a firt for a mid level chain.

  • Stayed January 2010, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
newport news
1 review
4 of 5 stars Reviewed October 1, 2009

This is the very BEST hotel that we stayed at when we travel. We have been coast to coast, and because of our many good experiences at this hotel when we are in the Hampton Roads Area, i always try to book with a Best Western in other places, when we are in the area. Sometimes we are not able to and have to go with another hotel, and it's never anywhere near the satisfaction of this one. We do travel into Hampton Roads frequently because of relatives and friends, and always stay there. The time before lastthat we stayed there, in April , Best Western did not have any rooms the Friday we were arriving, so we stayed at another hotel nearby overnight, and then transferred to the Best Western the next day for the rest of our stay which was until Monday...that we should tell you how satisfied we are with this hotel and their entire staff

  • Stayed August 2009, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Washington DC, District of Columbia
Top Contributor
126 reviews 126 reviews
17 hotel reviews
Reviews in 27 cities Reviews in 27 cities
36 helpful votes 36 helpful votes
3 of 5 stars Reviewed May 24, 2009

The hotels room cleanliness was a huge appointment to the family. The carpet underneath the bed was poorly vacuumed; we found crumbs all over the floor. There were ants crawling everywhere but most importantly the bed. The hotel room did not provide sufficient toiletries. My daughter had to go to the front desk to request for soap, shampoo and lotion. They ran our of hair conditioner. The biggest asset this hotel has it the front desk people, who were very accommodating. I guess it was poor housecleaning crew that brought this hotel to a lower level. I hope give time to evaluate their crew.

  • Stayed May 2009, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Brighton, United Kingdom
Top Contributor
88 reviews 88 reviews
39 hotel reviews
Reviews in 41 cities Reviews in 41 cities
131 helpful votes 131 helpful votes
5 of 5 stars Reviewed December 22, 2008

This is the second time we have stayed here for over a week. the management are open to price negotiation for long stays. we found it just as good as last time, the third floor is a smoking floor, perhaps some of the comment about smell came because the other two floors were full? non smokers - ask for 1st or 2nd floors. breakfast is basic, but adequate, some staff are better than others at refilling. rooms are great with a sleeping area and a louge area, they also have suites - didn't feel the need to spend the extra on these. the location is fantastic for I64 and airport and shops and restaurants. i recomend it above other budget hotels in the area.

  • Liked — size of rooms
  • Disliked — safe not fixed to wall
  • Stayed December 2008, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about BEST WESTERN PLUS Newport News Inn & Suites

Address: 500 Operations Drive, Newport News, VA 23602
Phone Number:
Location: United States > Virginia > Newport News
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Romantic Hotel in Newport News
#9 Business Hotel in Newport News
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN PLUS Newport News Inn & Suites 2.5*
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Also Known As:
Best Western Plus Newport News Hotel Newport News
Best Western Plus Newport News Inn And Suites
Best Western Newport News
Newport News Best Western

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