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“Vacation” 4 of 5 stars
Review of BEST WESTERN PLUS Newport News Inn & Suites

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BEST WESTERN PLUS Newport News Inn & Suites
2.5 of 5 Hotel   |   500 Operations Drive, Newport News, VA 23602   |  
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Ranked #11 of 37 Hotels in Newport News
1 review
“Vacation”
4 of 5 stars Reviewed July 19, 2014

This hotel was generally a nice hotel to stay in. Our room was the last non-smoking room and the smell was detectable from pour room. The room itself was clean and the kids loved the swimming pool and hot tub. The complementary breakfast was great though the only drawback was the sitting area was rather small and people had to wait turns or take food back to their rooms. Also the in the exercise room, the weights machine was not working. The staff were nice and friendly. None-the -less we would come back here any time.

Room Tip: For non smokers, the rooms towards the front of the hotel does not smell smoke as much.
See more room tips
  • Stayed July 2014, traveled with family
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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179 reviews from our community

Traveler rating
    81
    43
    25
    14
    16
See reviews for
77
39
13
27
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (25)
Date | Rating
  • English first
  • Any
English first
Las Vegas, Nevada
Senior Contributor
44 reviews 44 reviews
23 hotel reviews
Reviews in 26 cities Reviews in 26 cities
52 helpful votes 52 helpful votes
4 of 5 stars Reviewed July 15, 2014

This is a lovely hotel in a good location, and the front desk staff was very helpful . We checked in
on very short notice and were given a nice room on the ground floor, which was very convenient for us. Would recommend this hotel.

  • Stayed June 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
stafford, United States
1 review
4 of 5 stars Reviewed July 14, 2014

Stayed here for a swim meet. We weren't in the room too much, but it worked. The room was clean and roomy enough for two adults and three kids. The kids loved the pool and hot tub. The hotel did have a smoke smell in the hall, but it was clean. The breakfast worked in a pinch, but not many healthy options.

  • Stayed July 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephens City
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 10, 2014

Our visit was for 5 nights and the atmosphere here was excellent, the room was very clean, the outdoor pool was awesome and the staff was very helpful and friendly. I will definitely stay here in my future visits.

  • Stayed June 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed July 10, 2014

By far top quality in every aspect. Rooms were so clean. Staff was pleasant. Located by many restaurants. Everyone went out of their way to make sure we were satisfied. The entire presentation of the motel was outstanding.

  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlanta, Georgia
1 review
5 of 5 stars Reviewed July 9, 2014

This BEST WESTERN is a wonderful place to stay. It is a convenient location. The rooms is clean and comfortable. The breakfast had sausages,eggs and an assortment of fruit and breads. The outdoor pool was a PLUS.

  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed July 7, 2014

Staff:
Had to get front desk attendant back inside from her smoke breaks every time my family needed to check in or to replace missing items. No offer to get a new room or to send staff to fix the rooms issues. No sense of urgency at all. On check out, no "how was your stay?" Apparently they didn't want hear the answer. More about them later.

Room:
#204 Nice size, but that is the only positive. Room not finished by our 9pm arrival. Found pillowcases on the bed with no pillows. Hideaway bed but made. Beds poorly made. "Clean" Washclothes left on floor. Not a drip, but a constant steady stream out of the bath tub all night. Ceramic tile was cracked all over on the bathroom, which is a relatively easy fix if you cared enough. No wi-fi only wired internet....welcome to the 90s guests. Thanks to the mattress pad, we were only able to feel a few springs at night.

Free breakfast:
It was hard to get breakfast because the housekeeping staff was cutting in line stuffing their pockets with their own goodies. Please don't believe the lables.... the brand name cereal dispensers were obviously loaded with cheap genetic cereals in an effort to be cheap.
Even in a slow morning, drinks and items were left unstocked.

Based on previous reviews we are not hopeful on corporate help with these issues.

Stayed July 2014, traveled with friends
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dhrumit, Manager at BEST WESTERN PLUS Newport News Inn & Suites, responded to this review, July 26, 2014
Thank you for taking the time and writing a review in regards to your recent stay at the Bestwestern NewportNews, I am sorry that you did not like the accommodations for your family's stay. Clearly we were not performing to our usual standards that morning, and for that I sincerely apologize. I have reviewed your feedback in detail with our staff.

I do hope that you will give us another chance in the future to come.


Kind Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN PLUS Newport News Inn & Suites

Address: 500 Operations Drive, Newport News, VA 23602
Phone Number:
Location: United States > Virginia > Newport News
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Romantic Hotel in Newport News
#8 Business Hotel in Newport News
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN PLUS Newport News Inn & Suites 2.5*
Number of rooms: 65
Reservation Options:
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Also Known As:
Best Western Plus Newport News Hotel Newport News
Best Western Plus Newport News Inn And Suites
Best Western Newport News
Newport News Best Western

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