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“Ripped off!” 1 of 5 stars
Review of Country Inn & Suites Newport News South

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Country Inn & Suites Newport News South
2.5 of 5 Hotel   |   1069 J Clyde Morris Blvd, Newport News, VA 23601   |  
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Ranked #14 of 37 hotels in Newport News
Yorktown, Virginia
1 review
1 helpful vote 1 helpful vote
“Ripped off!”
1 of 5 stars Reviewed March 5, 2013

Long story, but basically, for our wedding, we reserved rooms for family. We found out we could get a better rate for reserving a block. (Why wasn't this mentioned in the first place?) Clerk who created the block said she would cancel the first reservations but did not. So even though the family spent well over $2000 for rooms, we were charged $500 for the rooms the clerk did not cancel. When we went to get this corrected, clerk no longer worked there. Manager and asst manager no longer worked there. New GM had no reason to care about us, as she was directed by the franchise owner, Jay Patel. Franchise owner, Jay Patel, did not care.

Room Tip: Don't trust clerk or owner.
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  • Stayed June 2012, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StephenBarger, General Manager at Country Inn & Suites Newport News South, responded to this review, March 6, 2013
I apologize you were not satisfied with the billing during your stay, however, the hotel can not be responsible for you double booking rooms. The hotel held the rooms for you all night during a sold out weekend.

As you can see here, no other complaints have been made regarding billing, and complaints in general are rare, as we pride ourselves in providing quality, dependable service.

Stephen Barger
Vice President of Operations
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113 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
Date | Rating
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  • German first
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English first
Raleigh, North Carolina
Senior Contributor
39 reviews 39 reviews
27 hotel reviews
Reviews in 24 cities Reviews in 24 cities
61 helpful votes 61 helpful votes
4 of 5 stars Reviewed October 14, 2012

A group my friends and I stayed here for a night. While I can't comment on long term reservations, this place is great for a night or two. We arrived late but were still able to find ample parking when the hotel was almost full. The A/C unit did take a few minutes to kick on but we eventually got it working and it was pretty quiet all night. The bathroom was a good size and had a very large counter to place toiletries. Water pressure was good and the water got extremely hot. There was a microwave and refridgerator in the room however we did not use them. The beds were comfortable but the pillows left something to be desired. A desk and table top lamp with outlets and internet connection would be great for business travelers. Overall the rooms were not noisy (or our neighbors were really quiet). There is a pool and hot tub, while we did not use them it is noteworthy to say the chlorine is really noticeable when walking near the area.
Breakfast was great! There are complimentary coffee, tea, hot cocoa and cookies throughout the day. The breakfast bar was well stocked even on a busy weekend and had a great selection of fresh fruit, oatmeal, cereal, assorted pastries and bread, yogurt, a hot item (such as buscuits and gravy) and a waffle maker.
The hotel is located conveniently off the highway and is a close drive to Newport News and about 20 minutes from Williamsburg.
I would definitely recommend this hotel for weekend travelers.

  • Stayed October 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StephenBarger, Manager at Country Inn & Suites Newport News South, responded to this review, October 18, 2012
We are glad to hear you enjoyed your stay at the Country Inn & Suites in Newport News, VA. We appreciate feedback from all guests and we hope to see you next time you're in the area!

Sincerely,

Stephen Barger
Assistant General Manager
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Friendswood, Texas
Contributor
13 reviews 13 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed September 26, 2012

This was a good value for the price ($50-60). The website was accurate in most areas. The home baked cookies each day were actually standard store bought, but they were free. The DVD player as a room standard was actually a DVD player available for rental for a fee at the front desk. The breakfast was good and always had one egg product, but there was little variation day to day during our week's stay. The inside hot tub and pool area were very clean and open but over clorinated. Room was nice and large, a/c was effective and quiet, bathroom large and clean, refrig and microwave worked perfectly and saved us on budget for meals. Good location, felt safe, enough parking.

  • Stayed September 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StephenBarger, Manager at Country Inn & Suites Newport News South, responded to this review, October 18, 2012
The staff and I are pleased you enjoyed your stay with us and greatly appreciate your feedback. We use feedback to fine tune our operations, to continually improve our services and customer satisfaction. We hope to see you during your next visit to the Hampton Roads area!

Sincerely,

Stephen Barger
Assistant General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dublin, Ireland
Senior Contributor
25 reviews 25 reviews
5 hotel reviews
Reviews in 17 cities Reviews in 17 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed September 16, 2012

This hotel is really nice. It is conveniently located near the I-64. The rooms are really nice and there is a washing machine in the hotel on each floor. The breakfast is really nice and there is an ice machine and a pool. It is very near to grocery stores like Walgreens. I would recommend to take a day trip to Colonial Williamsburg when staying at this hotel. It is about a 20 minute drive and is really great. Another great attraction is the Chesepeake Bay Bridge Tunnel.

Room Tip: Rooms on the North side have a nice view of a boat sho pith loads of boats outside. (yachts, cruiser...
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  • Stayed July 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StephenBarger, Manager at Country Inn & Suites Newport News South, responded to this review, October 18, 2012
Thank you for your wonderful review of our hotel, we are glad you enjoyed your stay! We appreciate hearing from all of our guests, and hope you enjoyed you trip to the area. Hopefully we'll see you next time you're in town!

Sincerely,

Stephen Barger
Assistant General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto
Senior Contributor
35 reviews 35 reviews
19 hotel reviews
Reviews in 24 cities Reviews in 24 cities
45 helpful votes 45 helpful votes
3 of 5 stars Reviewed August 28, 2012

There are many good things about this hotel. The staff treat you well, the rooms are clean. The pool area and other public areas of the hotel are clean. The modern air conditioning units work well and you can control it. The breakfast selection is good; typical of most hotels these days. You are in a good location to travel easily to the highway, shopping, and restaurants. However, I found that I could easily hear noise from the neighbouring units; people having conversations, walking across the floor, etc., and that is something that personally really annoys me. It's not enough to completely ruin my stay there, considering all the pluses of this location, but I suggest you bring earplugs if you are a light sleeper!

  • Stayed August 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StephenBarger, Manager at Country Inn & Suites Newport News South, responded to this review, October 19, 2012
We always love hearing from our guests, and on behalf of our staff, I thank you for your review. I am sorry you were able to hear your neighbors, we do all we can to keep all of our guests happy, but noise issues do happen from time to time. I am glad you pointed out all the great aspects of your stay, and hope to see you when you're in town again!

Stephen Barger
Assistant General Manager
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Windsor, Canada
Top Contributor
122 reviews 122 reviews
29 hotel reviews
Reviews in 56 cities Reviews in 56 cities
63 helpful votes 63 helpful votes
4 of 5 stars Reviewed August 24, 2012

From Colonial Williamsburg to Norfolk Virginia hotels are expensive for what you get. This property is moderately pricey too but you get a lot of value for the money. The are convenient to the major Interstate 64 and you can be anywhere in the area in 20 minutes. They offer both standard rooms or the larger better suites at fair value. The indoor pool is open to midnight not just closing as you arrive. They have one of the best free breakfasts in the industry. A friendly and helpful staff makes this a great stop if you're in the area.

Room Tip: Ask for a suite over a room and you get more room to stretch out or work without bothering others
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  • Stayed August 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StephenBarger, Manager at Country Inn & Suites Newport News South, responded to this review, October 19, 2012
I am very pleased to hear you enjoyed all aspects of your stay, and that you took advantage of our hot breakfast and our pool. Country Inn & Suites has worked hard to constantly improve our breakfast, and guests generally love it!

From all of our staff here, thanks for the excellent review, and we look forward to seeing you again when your travels bring you back to the area!

Stephen Barger
Assistant General Manager
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Merrick, New York
Contributor
12 reviews 12 reviews
6 hotel reviews
Reviews in 10 cities Reviews in 10 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed August 21, 2012

Had a very pleasant experience with this property. Room was clean, noise was negligible even with a crying baby next door. Minor flaws with the room. The desk/work chair was worn to the point that you could see the underlying foam, a pair of loose coping tiles in the bathroom. Neither flaw detracted from the quality of the stay.

Bea, the night clerk at the front desk was great. She assisted us twice in extending our stay as our plans changed. Could not ask for more. Bea is a great asset tot he property.

All staff worked diligently to rectify any problems that other guests brought up.

This was our first stay with the Country Inn & Suites and will definitely consider staying with them again.

Room Tip: Request a room on the second floor.
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  • Stayed August 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Country Inn & Suites Newport News South

Address: 1069 J Clyde Morris Blvd, Newport News, VA 23601
Phone Number:
Location: United States > Virginia > Newport News
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #14 of 37 hotels in Newport News
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Country Inn & Suites Newport News South 2.5*
Official Description (provided by the hotel):
Renovated in 2010, the smoke and pet free, 64 rooms and suites provide travelers with comfortable, affordable and value rich lodging in Hampton Roads. All beds feature Serta Perfect Sleeper matresses, rooms have individually controlled thermostats, and hypoallergenic linens to provide a comfortable nights rest. As a mid scale, limited service hotel and located in the heart of Hampton Roads, the Hotel assures guests that room and suite rates remain competitive. With all of the standard amenities of the Country Inn & Suites by Carlson brand guests appreciate the features and services they come to expect such as an indoor swimming pool and hot tub, 24 hour coffee and tea, freshly baked cookies, and complimentary hot breakfast and WiFi. Our Hotel also offers complimentary shuttle service with at least 24 hour advance shuttle reservations. We look forward to hosting your future stay. ... more   less 
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Also Known As:
Country Inn & Suites Newport News South Hotel Newport News
Country Inn And Suites Newport News South
Country Inn Newport News
Newport News Country Inn

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