Long story, but basically, for our wedding, we reserved rooms for family. We found out we could get a better rate for reserving a block. (Why wasn't this mentioned in the first place?) Clerk who created the block said she would cancel the first reservations but did not. So even though the family spent well over $2000 for rooms, we were charged $500 for the rooms the clerk did not cancel. When we went to get this corrected, clerk no longer worked there. Manager and asst manager no longer worked there. New GM had no reason to care about us, as she was directed by the franchise owner, Jay Patel. Franchise owner, Jay Patel, did not care.
- Official Description (provided by the hotel):
- Renovated in 2010, the smoke and pet free, 64 rooms and suites provide travelers with comfortable, affordable and value rich lodging in Hampton Roads. All beds feature Serta Perfect Sleeper matresses, rooms have individually controlled thermostats, and hypoallergenic linens to provide a comfortable nights rest. As a mid scale, limited service hotel and located in the heart of Hampton Roads, the Hotel assures guests that room and suite rates remain competitive. With all of the standard amenities of the Country Inn & Suites by Carlson brand guests appreciate the features and services they come to expect such as an indoor swimming pool and hot tub, 24 hour coffee and tea, freshly baked cookies, and complimentary hot breakfast and WiFi. Our Hotel also offers complimentary shuttle service with at least 24 hour advance shuttle reservations. We look forward to hosting your future stay. ... more less
- Reservation Options:
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- Also Known As:
- Country Inn And Suites Newport News South
- Country Inn & Suites Newport News South Hotel Newport News
- Country Inn Newport News
- Newport News Country Inn