My kids and I stayed here and it was not a good experience. First off there was no one in sight at the front desk as i stood there for at least 20 mins. The phone was just ringing and other guests were waiting. Finally someone came named kesha and she did not acknowledge me instead picked up the phone finished the call then just looked at me. I asked for toilet paper and was told they were out. What hotel doesnt have toilet paper? Either she was too lazy to bring to my room at later time or this hotel was out of it. Then I was told that the housekeepers only clean rooms once a week if i stay a week. Front desk did not tell me this. I found out by asking a housekeeper in hallway of why my room hasnt been clean since Ive been here last week. The housekeeper was nice but she said my room was not on her sheet and hasnt been. I went down to front desk and yes, i was told by kesha that was their policy as she babbled on about housekeepers in a negative tone. I will not stay here ever again. Im still confused about the whole not having toilet paper??
- Official Description (provided by the hotel):
- The Crestwood Suites - Newport News, VA is located perfectly near many corporate organizations/companies, restaurants and shopping centers with easy access on-off I-64. All our suites are furnished with an electric stove, full size refrigerator, microwave, kitchen utensils, hair dryer and iron/board. For your convenience, we also provide free Wi-Fi access and onsite guest laundry and fitness facility. It's your perfect "home way from home." The Crestwood Suites - Newport News, VA is ideal for you, our extended stay guests needing a place to call home where our friendly staff and clean rooms await your arrival. The Crestwood Suites - Newport News, VA look forward in serving your lodging needs. Safe travels. ... more less
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- Also Known As:
- Crestwood Suites Newport News Hotel Newport News
- Crestwood Hotel Newport News