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“Awesome place to crash the family” 5 of 5 stars
Review of Hilton Garden Inn Newport News

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Hilton Garden Inn Newport News
3.0 of 5 Hotel   |   180 Regal Way, Newport News, VA 23602   |  
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Ranked #1 of 37 hotels in Newport News
Newport News, Virginia
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
“Awesome place to crash the family”
5 of 5 stars Reviewed May 1, 2014

My family visited me a few weeks ago and I put them up in this hotel due to its location and the property brand. I'm very pleased with Garden Inn brand, and when I need to make reservations, I know exactly what I am getting: An upscale room, a reasonable price and a decent location. This was no exception. I checked out the rooms before my parents came into town, and there were no surprises. My parents said that the beds were amazing with the adjustable firmness (a feature I hadn't used previously) and the staff were overly friendly and helpful. Once again, another job well done.

  • Stayed April 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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207 people have reviewed this hotel

Traveler rating
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See reviews for
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (22)
Date | Rating
  • Dutch first
  • English first
  • German first
  • Spanish first
  • Any
English first
McLean, Virginia
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed April 30, 2014 via mobile

Pros:
- The hot, made-to-order breakfast was delicious, convenient, and a good value (although not included in room price)
- The building is modern and attractively decorated
- Fireplace and seating in lobby/lounge is a nice feature

Cons:
- The shower head in our bathroom leaked profusely. They addressed the issue promptly when we called the front desk, but it still needed more work after that.
- The HVAC unit in our room started rattling obnoxiously after a few minutes of use, which caused us to wake up a lot in the night.

Stayed April 2014, traveled with family
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mocksville, North Carolina
Senior Contributor
32 reviews 32 reviews
9 hotel reviews
Reviews in 14 cities Reviews in 14 cities
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed April 28, 2014

This hotel is in great shape. The rooms and the facilities were all very clean. Housekeeping was very thorough. What made our trip was the gentleman at the front desk. I have traveled all over and am loyal to this hotel chain and he was hands down the most helpful, professional, friendly staff member I have ever encountered. I don't have enough good things to say.

Stayed April 2014, traveled with family
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Montgomery, United States
1 review
5 of 5 stars Reviewed April 23, 2014

This is an extremely nice hotel for the price. We were more than satisfied. I would recommend this hotel to anyone traveling in the area. We will be using Hilton Garden Inn in the future. Great place!

  • Stayed April 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Decatur, GA
Senior Contributor
37 reviews 37 reviews
13 hotel reviews
Reviews in 22 cities Reviews in 22 cities
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed April 23, 2014

We stayed at this HGI for a weekend trip to Tidewater. Newport News is a pretty central spot for trips to Williamsburg, Jamestown, Norfolk, and VA Beach. The lobby is lovely, and there was usually free coffee available (though it wasn't always hot). Rooms have refrigerators and microwaves, which is very convenient. Staff was uniformly friendly, helpful, and professional. Nice pool and hot tub area. Good fluffy towels. Neutrogena bath products. Typical uncomfortable hotel pillows. TV remote is a little difficult to operate. Our room was a little noisy every time the people above us used the bathroom. I think the one thing that would keep me from staying here again is the breakfast -- it's $10 for a buffet that isn't really any better than most free hotel breakfasts. There's a super-friendly guy cooking eggs to order and a very sweet Asian woman waiting tables. But we could never eat $10 worth of this kind of food -- for that much money I'd go to a good breakfast place. We did take advantage of the free coffee. Rooms have Keurig coffee makers, though the K-cups they provide are not great. We bought a box of K-cups and made our own coffee.

  • Stayed April 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed April 22, 2014

The room was huge. Very clean and the staff were extremely nice. Greeted as I came in the door.Hotel overall very clean. The pool and hot tub were a welcome surprise. This hotel is closed to shops and many food locations. It's easy to pick everyone's favorite meal. It is also close to the highway so easy on and easy off. I highly recommend this hotel. Whenever I'm in the neighborhood, Ill stay here.

  • Stayed April 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 19, 2014

You can't go wrong with Hilton. The things that matter in place and great quality. I felt the sincere care for customer details across all items. to mention a few as I arrived at airport I noticed how swiftly and kindly the shuttle got me to hotel. Clean and fresh bath towels not worn out. All amenities were of top quality. Desk clerks were swift to resolve any adjustments. Pastor Donnie W Bryant USAF Retired

  • Stayed April 2014, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Hilton Garden Inn Newport News

Address: 180 Regal Way, Newport News, VA 23602
Phone Number:
Location: United States > Virginia > Newport News
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Family Hotel in Newport News
#1 Business Hotel in Newport News
#3 Romantic Hotel in Newport News
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Newport News 3*
Reservation Options:
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Also Known As:
Hilton Garden Inn Newport News Hotel Newport News
Hilton Newport News

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