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“Great breakfast, modern, attractive, but some inconveniences” 3 of 5 stars
Review of Hilton Garden Inn Newport News

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Hilton Garden Inn Newport News
3.0 of 5 Hotel   |   180 Regal Way, Newport News, VA 23602   |  
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2X Points Package
Ranked #3 of 40 Hotels in Newport News
Certificate of Excellence
McLean, Virginia
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Great breakfast, modern, attractive, but some inconveniences”
3 of 5 stars Reviewed April 30, 2014 via mobile

Pros:
- The hot, made-to-order breakfast was delicious, convenient, and a good value (although not included in room price)
- The building is modern and attractively decorated
- Fireplace and seating in lobby/lounge is a nice feature

Cons:
- The shower head in our bathroom leaked profusely. They addressed the issue promptly when we called the front desk, but it still needed more work after that.
- The HVAC unit in our room started rattling obnoxiously after a few minutes of use, which caused us to wake up a lot in the night.

Stayed April 2014, traveled with family
Helpful?
1 Thank Jonathan_Sullivan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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348 reviews from our community

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Mocksville, North Carolina
Level Contributor
38 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
5 of 5 stars Reviewed April 28, 2014 via mobile

This hotel is in great shape. The rooms and the facilities were all very clean. Housekeeping was very thorough. What made our trip was the gentleman at the front desk. I have traveled all over and am loyal to this hotel chain and he was hands down the most helpful, professional, friendly staff member I have ever encountered. I don't have enough good things to say.

Stayed April 2014, traveled with family
Helpful?
Thank DiddioMom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Montgomery, United States
1 review
5 of 5 stars Reviewed April 23, 2014

This is an extremely nice hotel for the price. We were more than satisfied. I would recommend this hotel to anyone traveling in the area. We will be using Hilton Garden Inn in the future. Great place!

  • Stayed April 2014, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Dalman H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Decatur, GA
Level Contributor
37 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed April 23, 2014

We stayed at this HGI for a weekend trip to Tidewater. Newport News is a pretty central spot for trips to Williamsburg, Jamestown, Norfolk, and VA Beach. The lobby is lovely, and there was usually free coffee available (though it wasn't always hot). Rooms have refrigerators and microwaves, which is very convenient. Staff was uniformly friendly, helpful, and professional. Nice pool and hot tub area. Good fluffy towels. Neutrogena bath products. Typical uncomfortable hotel pillows. TV remote is a little difficult to operate. Our room was a little noisy every time the people above us used the bathroom. I think the one thing that would keep me from staying here again is the breakfast -- it's $10 for a buffet that isn't really any better than most free hotel breakfasts. There's a super-friendly guy cooking eggs to order and a very sweet Asian woman waiting tables. But we could never eat $10 worth of this kind of food -- for that much money I'd go to a good breakfast place. We did take advantage of the free coffee. Rooms have Keurig coffee makers, though the K-cups they provide are not great. We bought a box of K-cups and made our own coffee.

  • Stayed April 2014, traveled as a couple
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service

Review collected in partnership with Hilton Garden Inn

Helpful?
1 Thank Magpie63
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
3 reviews
5 of 5 stars Reviewed April 22, 2014

The room was huge. Very clean and the staff were extremely nice. Greeted as I came in the door.Hotel overall very clean. The pool and hot tub were a welcome surprise. This hotel is closed to shops and many food locations. It's easy to pick everyone's favorite meal. It is also close to the highway so easy on and easy off. I highly recommend this hotel. Whenever I'm in the neighborhood, Ill stay here.

  • Stayed April 2014, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank donnacQ1175JC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed April 19, 2014

You can't go wrong with Hilton. The things that matter in place and great quality. I felt the sincere care for customer details across all items. to mention a few as I arrived at airport I noticed how swiftly and kindly the shuttle got me to hotel. Clean and fresh bath towels not worn out. All amenities were of top quality. Desk clerks were swift to resolve any adjustments. Pastor Donnie W Bryant USAF Retired

  • Stayed April 2014, traveled solo
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service

Review collected in partnership with Hilton Garden Inn

Helpful?
1 Thank donnieb501
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Seattle, United States
1 review
4 of 5 stars Reviewed April 12, 2014

The dining setup was a little weird, but other than that this is a good value hotel with nice amenities and a convenient location. Apparently this review needs to be longer so I am arbitrarily typing useless information.

  • Stayed April 2014, traveled on business
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Barbara A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Newport News

Address: 180 Regal Way, Newport News, VA 23602
Phone Number:
Location: United States > Virginia > Newport News
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Business Hotel in Newport News
#2 Romantic Hotel in Newport News
#3 Family Hotel in Newport News
Price Range (Based on Average Rates):
Hotel Class:3 star — Hilton Garden Inn Newport News 3*
Number of rooms: 122
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Also Known As:
Hilton Garden Inn Newport News Hotel Newport News
Hilton Newport News

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