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“Outstanding Service” 5 of 5 stars
Review of Hilton Garden Inn Newport News

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Hilton Garden Inn Newport News
3.0 of 5 Hotel   |   180 Regal Way, Newport News, VA 23602   |  
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Ranked #2 of 37 Hotels in Newport News
Mary Esther, United States
1 review
“Outstanding Service”
5 of 5 stars Reviewed April 11, 2014

This is the best service and professionalism I have seen to date. I travel 6 months out of the year on business and have not been as satisfied as I was on this stay. I will definitely stay at this hotel, even if it cost more than somewhere near by.

  • Stayed April 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

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223 reviews from our community

Traveler rating
    144
    54
    17
    4
    4
See reviews for
72
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (24)
Date | Rating
  • Dutch first
  • English first
  • German first
  • Spanish first
  • Any
English first
Sandston, Virginia
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed April 8, 2014

We have stayed in the Newport News, Virginia Hilton Garden Inn many times. We always return because we know the staff will be friendly and helpful and the rooms will be great, especially the clean bed. We love to take our time over our breakfast in the morning. Their breakfast bar is great, in particular the omelettes, cooked to order. We have never had any problems at this HGI and make it a point to stay there.

  • Stayed April 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
South Carolina, United States
1 review
5 of 5 stars Reviewed March 17, 2014

Very friendly staff , clean rooms and very good full breakfast daily. Great location ... Grocery store and movie theaters and many other stores within a very short walking distance. Airport about 5 - 10 minutes away. Fridge & microwave. A great place to stay.

  • Stayed March 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Philadephia
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed March 14, 2014

We stay here all the time. Very nice hotel and extremely clean. The staff is extremely accommodating! Especially the late night manager and the breakfast lady!
Breakfast is worth coming down to and spending the extra for...
Only down fall is if you get here late (after 9 or 10) there is not much to do...
Otherwise a wonderful hotel....

Stayed March 2014, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Newport News, Virginia
2 reviews
Reviews in 2 cities Reviews in 2 cities
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed March 11, 2014 via mobile

First of all I have stayed at my share of garden inns, for me and other gold/diamond members a free made to order breakfast is a great service. Unfortunately this particular hotel needs some help, on and off I have eaten here about20 times this month, trying different selections but they all fall short. Runny oatmeal and overcooked eggs and bacon are some places to work on. Fruit needs to be screened, one morning I bit into a piece of rancid cantelope-had to spit out to avoid barfing everywhere... Just work on the restaurant and the hotel could be a great stay

Stayed February 2014, traveled on business
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Midhurst, United Kingdom
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed March 9, 2014

As the title suggests, I cannot fault the Hilton Garden Inn at Newport News. I stayed for business for 7 nights. The rooms were very comfortable, the staff exceptionally friendly and helpful and the breakfast was delicious.

I will definitely stay here if I travel to Newport News again. Thanks.

  • Stayed February 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Danbury, United States
1 review
5 of 5 stars Reviewed March 8, 2014

Very clean, Very helpful staff, I will stay again. This next statement is about the review process...... (this review requiring 200 characters is very stupid, I really can't believe it, I am have trouble leaving 200 characters).

  • Stayed March 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Newport News

Address: 180 Regal Way, Newport News, VA 23602
Phone Number:
Location: United States > Virginia > Newport News
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Business Hotel in Newport News
#3 Romantic Hotel in Newport News
#3 Family Hotel in Newport News
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Newport News 3*
Reservation Options:
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Also Known As:
Hilton Garden Inn Newport News Hotel Newport News
Hilton Newport News

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