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“Clean room, helpful staff” 5 of 5 stars
Review of Hilton Garden Inn Newport News

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Hilton Garden Inn Newport News
3.0 of 5 Hotel   |   180 Regal Way, Newport News, VA 23602   |  
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Ranked #2 of 37 hotels in Newport News
Sandston, Virginia
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
“Clean room, helpful staff”
5 of 5 stars Reviewed September 2, 2013

The Hilton Garden Inn in Newport News is consistently clean, welcoming, have computers in the business center that work and have a great hot breakfast. (Thanks, omelette man!) We stay here whenever we are in the area and are always pleased.

  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

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217 people have reviewed this hotel

Traveler rating
    142
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    15
    4
    4
See reviews for
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (23)
Date | Rating
  • Dutch first
  • English first
  • German first
  • Spanish first
  • Any
English first
1 review
5 of 5 stars Reviewed August 28, 2013 via mobile

I just want to give a special acknowledgement to Gervan. I appreciated the tip that was given to me on checking in. Right away he made myself and my husband feel special. I'm pretty sure he does the same for all the guest that enter the doors. Also I'd like to thank each room attendant that had a part in making my room and beds as if we had just checked in each day.

  • Stayed August 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Prunedale
Senior Contributor
33 reviews 33 reviews
11 hotel reviews
Reviews in 20 cities Reviews in 20 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed August 23, 2013

My experience with the hotel started when I was still shopping around for my stay. (FOR THE HOTEL: Justin closed the deal with his great customer service). This was a nice property with updated rooms and sleep number beds. All the employees showed good customer service skills calling me by name before knowing what room I was in. I had a problem with my room sink not training adequately and it was fixed by the time I got back that afternoon.

The breakfast was a step up from a Hampton Inn pre-made type hot food with eggs, etc to order...I loved the berries, etc every morning. (Did not really care for the taste of the coffee. I was a gold member so my breakfast was complementary. The breakfast waitress (Lynn) was very friendly and accommodating. When she spotted me she had my table set with exactly the condiments, drinks, etc that I had the first day.

The only real con is that only the first floor and rooms are air conditioned so the elevator and hallways were hot, which gave the hotel a cheap feel. However, once in the room with the a/c dropped I quickly forgot about it :)

I would definitely stay again.

  • Stayed August 2013, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Morristown, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 of 5 stars Reviewed August 23, 2013

The hotel is pretty average, staff were very friendly. The rooms are average to fair, with some noise from the halls. Very smokey hallways, pool was Great. For some reason, the bar and restaurant and room service were closed on the weekend! thankfully, there are lots of nearby hotels. The hotel is at a dead end in a shopping center. Very little plantings very industrial for a hilton Garden INN.

  • Stayed August 2013, traveled with family
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Charlotte, United States
1 review
5 of 5 stars Reviewed August 23, 2013

Staff courteous and gracious, excellent accommodations. There is nothing more to say, that TripAdvisor wants to waste my time coming up with 200 minimum characters is aggravating and makes me reluctant to even take part in this survey. I don't check TripAdvisor when I travel anyway.

  • Stayed August 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richmond, United States
1 review
2 of 5 stars Reviewed August 15, 2013

From check in to check out a very poor experience. If not for sake of my anniversary weekend, would have been better off staying home and saving the money. Think twice before staying here. No one made an effort to make sure we where pleased or happy with the stay.

  • Stayed August 2013, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Union, United States
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed August 13, 2013

Hotel was clean, room smelled fresh. Nothing to dance about, but it was good for the money we spent. Indoor pool was a plus but it was a little smaller than we were used too.. Overall for the Hotel I give them a 7.5-8.

  • Stayed August 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Newport News

Address: 180 Regal Way, Newport News, VA 23602
Phone Number:
Location: United States > Virginia > Newport News
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Family Hotel in Newport News
#2 Business Hotel in Newport News
#3 Romantic Hotel in Newport News
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Newport News 3*
Reservation Options:
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Also Known As:
Hilton Garden Inn Newport News Hotel Newport News
Hilton Newport News

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