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All 39 Newport News hotels

Hilton Garden Inn Newport News: Traveler Reviews

3.0 of 5
180 Regal Way, Newport News, VA 23602
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Ranked #1 of 39 hotels in Newport News
Most recent review
4 of 5 stars Reviewed March 1, 2013
Michael M McDonough, Georgia, United States
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90 reviews from our community

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McDonough, Georgia, United States
Top Contributor
121 reviews 121 reviews
30 hotel reviews
Reviews in 44 cities Reviews in 44 cities
20 helpful votes 20 helpful votes
“Really Terrific People and Service”
4 of 5 stars Reviewed March 1, 2013

I LOVED this nice, quaint, clean, hotel. The people here were amazing and they cared about your stay. Even the guests were happy (I think partially due to the staffs attitudes). Nice breakfast with custom omlettes and the chef who worked the day I was there made the best omlette I've had in a long time.

Room Tip: No bad rooms.
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  • Stayed February 2013, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sylvester, Georgia
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
“Outstanding Customer Service!”
5 of 5 stars Reviewed February 26, 2013 via mobile

After experiencing a tremendous lack of customer service or no customer service by Delta Airlines after a lengthy delay and the flight cancellation...a complimentary shuttle ride provided by the Hilton Garden Inn...a courteous, personal greeting from manager Prashant Patel to our shuttle upon arrival...complimentary waters, an awesomely clean and roomy king suite....and an excellent dining atmosphere....all helped turn a terrible airport experience into a remarkable night! Thank you, thank you, thank you!!!

Stayed February 2013, traveled on business
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Midlothian, Virginia
Reviewer
5 reviews 5 reviews
Reviews in 2 cities Reviews in 2 cities
“Nice looking room, but it smelled like most rooms do - musty”
4 of 5 stars Reviewed February 23, 2013

Even though the room smelled musty, probably due to the in room air conditioning unit, it unfortunately not all that unusual for most hotel rooms to smell even worse. I don't know how to overcome the problem. In any event, the room was very clean, fresh linens, a nice selection of pillow firmness on the bed. Granite countertops and the little kitchenette was nice; however, some utensils other than coffee stirrers would be nice. The little coffee pot was difficult to operate and I didn't care for the Bath and Body Works shampoo and conditioner, but the other Neutrogena soaps were nice. When I checked in I was told that breakfast was served in the lobby on Saturday from 7 to 11. It made it sound like it was included with the room. Luckily, we did not take any of the food that had been sitting out and looked old prior to finding out it was an additional cost of $8.95 per person. We went elsewhere to get a cup of yogurt and a juice. Even though I make it sound not all that great, it was a very attractive hotel, clean, and quiet. I've stayed at several hotels in Newport News and compared to some, it could be rated five stars. I'll probably stay there again or try another one or two.

Room Tip: Don't assume breakfast is included with the room even if they make it seem this is the case. Cla...
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  • Stayed February 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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joyunlimited14
Senior Contributor
22 reviews 22 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
22 helpful votes 22 helpful votes
“Great staff!! Hypoallergenic rooms!”
5 of 5 stars Reviewed February 9, 2013 via mobile

Traveling with a feather allergy in a world doused with down pillows and blankets can be a nightmare! Fortunately, my stay at The Hilton Garden Inn in Newport News was a breathe of fresh air! I was so pleased with the impeccable service by Gervan at the front desk and the attention to detail provided by the executive housekeeper at this hotel. The room was clean and comfortable, the pool was relaxing and the hot tub was HOT! Most importantly, I didn't have to worry about my allergies or asthma! I definitely see why this hotel earned the top spot on Tripadvisor! Thank you Hilton Garden Inn- we will be back!

  • Stayed February 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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oahu
Contributor
18 reviews 18 reviews
12 hotel reviews
Reviews in 13 cities Reviews in 13 cities
6 helpful votes 6 helpful votes
“great business trip”
5 of 5 stars Reviewed February 1, 2013

stayed here directly from what I read off of Tripadvisor, and it was all true.

Staff super friendly, on checkin, checkout, and anytime I just happened to ask questions or swing by the front desk to get coffee.

logistics: close to highway, 5 minutes to airport, GREAT sushi place and movie theater right next to place. Lots of fast food, Kmart, and grocery store all within walking distance.

Room: room was clean, big, had 2 queen beds, TV was right size, coffee maker, frig, and storage in room. only negative is that my sink hot water handle came "unscrewed" one day during my stay, thought that maid would have reported it, but didn't...didn't affect room or water, just thought that maid would have taken time to let someone know.

Hotel: nice place, coffe and what I think were cookies or something available in lobby all day. they had a jazz trio there in lobby/entrance about 2-3 times a week in evenings.business area was small, but had EVERYTHING I needed...it actually had a better layout and system then some of the larger hotel chains have. Pool was small,, nbut worked...I used the gym myself, 2 tredmills, 2 elipticals, and a bike...light weights...good enough for a light workout.

overall, great place to stay with everything you need closeby. I'll be staying here again when business brings me this way.

  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask shanefull about Hilton Garden Inn Newport News
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Additional Information about Hilton Garden Inn Newport News

Also Known As:
Hilton Garden Inn Newport News Hotel
Hilton Garden Inn Newport News Hotel Newport News
Hilton Newport News
Newport News Hilton
Address: 180 Regal Way, Newport News, VA 23602
Phone Number:
Region: United States > Virginia > Newport News
Amenities:
Bar/Lounge Business Center Fitness Center Free High-Speed Internet Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotels in Newport News
#1 Family Hotels in Newport News
Price Range: $$
Hotel Class:3 star (3*)
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