I recently stayed at In Town Suites. It was such a terrible experience! They staff there is horribly rude. My toilet broke a total of 4 times in my 2 week stay.The last time it broke my toilet overflew so bad, water and ect. was everywhere. I ruined all the towels I owned (because they don't provide you with any) to clean up as much of that mess as i could.I called the front desk as soon as it happened, no anwcer. Then i called the after hours line, and left a message. The next day I was left a VERY RUDE letter in my room that was hand written by the manager Veronica stating "Please keep your feces off our floor". Also, they have some man who they claim to be a security guard who harasses the guests.I went outside to grab something out my car and immediately was followed by this guy telling me to hurry up im not allowed to be hanging outside the Hotel. I then seen him laughing and joking with other guests who were African American outside. I read other reviews on this place and i will have to agree this place shows discrimination twords white people. I called up there after my stay because I realized i left something in the room ,A manager by the name of Jay Neves hung up the phone on me. I have never delt with such unprofessional people. I seen bugs, moths, all sorts of gross stuff during my stay. Not to mention the whole place smells like an ashtray. DO NOT WASTE YOUR MONEY !!!! the low prices may attract you, but I promise it will be a horrible experience !
Location: United States > Virginia > Newport News
Free High Speed Internet ( WiFi ) Free Parking Wheelchair access
Ranked #32 of 38 Hotels in Newport News
Number of rooms: 135
- Official Description (provided by the hotel):
- InTown Suites is leader in Extended-Stay living. Our properties are built for the guest staying a week or longer. Our furnished studio/efficiencies offer incredibly low weekly rates with no lease or credit check. To keep rates as low as possible, we are a limited service facility and are not for every traveler. However, if you need to stay a week or longer - and are on a budget - we provide amazing value. ... more less