I was on vacation with family for a family reunion. The staff was very rude, upon checking in, my husband has a foreign name, I was told that they had to look out for terrorist, drug dealers and prostitutes. I said, what kind of place is this? That this sounds like racial profiling to me. The smell of the inside was of a giant cat litter box. I asked what was the smell but received no answer. At this point, I was ready to leave; but,I stayed anyway because I was glad to see my family. The beds were sinking in the middle, as if there was a hole in the middle of them,it was very visual from just looking at the bed; we complained and was promised to move but to no avail. My daughter went to get a soda out of the machine, they were 2.00 a piece, I gave her a five dollars, she purchased two sodas. When the machine did not give her back the change, she went to the front desk and the older lady was working at that time, she explained that the machine did not give her back her change; at this time, she was asked by the staff member was she trying to steal the sodas. I was very outraged with her comment. I told my daughter, never mind, let them have the dollar if they needed it that bad. The last straw was when this ghetto black woman came on shift at midnight. This staff member started a argument with someone that was on our floor. We were woke up out of our sleep. That was it, I could not take anymore. If that was not enough, when we were going outside, this same ghetto black woman that was suppose to work there called two car loads of people to come down and fight whoever she started the argument with. This place was very unprofessional and I did not feel safe for my family. I would not recommend for anyone to stay there.
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- Microtel Hotel Newport News
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