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“Service Extraordinaire!!” 5 of 5 stars
Review of Olive Garden

Olive Garden
12560 Jefferson Ave, Newport News, VA 23602
(757) 833-7503
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Ranked #47 of 401 Restaurants in Newport News
Cuisines: Italian
Restaurant details
Glen Allen, Virginia
Top Contributor
75 reviews 75 reviews
42 restaurant reviews
Reviews in 31 cities Reviews in 31 cities
24 helpful votes 24 helpful votes
“Service Extraordinaire!!”
5 of 5 stars Reviewed January 11, 2014

An excellent dining experience where the service by the entire staff was simply incredible. I was most impressed with how the staff worked together as a team to provide the best for their customers. For example: Even though I had a waiter assigned to my table, other waiters and staff stopped by to fill my drink or ask me how things were going with my dining experience. This is not seen much in other dining establishments. I was impressed that the staff cared more for me, the customer, than rather or not they were doing a job that was not assigned to them. If they had the time, they pitched in to attend to my needs. I LOVED this team approach to providing the best in service. I was even greeted at the table by the manager twice during my visit and was glad I and the opportunity to share with him my joy of his establishment.
The food was good and the restaurant clean (inside and out). A comfortable and pleasant dining experience rarely enjoyed to this degree.

Visited January 2014
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50 reviews from our community

Visitor rating
    16
    24
    6
    2
    2
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Any
English first
Kissimmee, Florida
Senior Contributor
29 reviews 29 reviews
16 restaurant reviews
Reviews in 14 cities Reviews in 14 cities
9 helpful votes 9 helpful votes
“OK for Chain”
4 of 5 stars Reviewed January 3, 2014

This Olive Garden is not the greatest one we have eaten at. The food was hot and well prepared. The service was not up to the usual standards. Worth giving this location a second try.

  • Visited December 2013
    • 4 of 5 stars Value
    • 3 of 5 stars Atmosphere
    • 3 of 5 stars Service
    • 4 of 5 stars Food
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Contributor
21 reviews 21 reviews
11 restaurant reviews
Reviews in 9 cities Reviews in 9 cities
7 helpful votes 7 helpful votes
“Food always reliable....service? Not so much”
3 of 5 stars Reviewed October 9, 2013

The server made it a point to ask if I was relaxing, taking my time or "had to get back" but gave me my soup, salad, breadsticks all at once, never asked if I wanted refills, and promptly received my bill in 15 minutes.

Visited October 2013
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Morristown, New Jersey
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Great dinner outdoors”
5 of 5 stars Reviewed September 10, 2013

Fantastic meal; great service outdoor seating was a bonus. Waiter was fantastic and very attentive. We brought our leftovers back to the hotel since we had a fridge and a microwave.

Visited August 2013
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York. PA
Top Contributor
53 reviews 53 reviews
17 restaurant reviews
Reviews in 23 cities Reviews in 23 cities
42 helpful votes 42 helpful votes
“Do not get the personal pan pizza”
2 of 5 stars Reviewed September 4, 2013

We stayed at the Comfort Inn and the Olive Garden was not even a block away.The meal my wife and I both ordered was pretty typical. Normally we are satisfied with the menu. Our waiter was pleasant and friendly. Now for my complaint. OUr grandson want pizza. So were ordered the personal pan pizza. When it arrived it looked like a pizza one would buy in a food store. I complained and the manager apologized and took the order off the bill and brought another pizza which was the same as the first. We took it with us but did not eat it.

Visited August 2013
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