My husband is here on business so I tagged along thinking we could do some Xmas shopping. Elegria checked us in both times, we were here last week in a larger more accommodating room for our stay. That time we changed rooms once due to an unclean sink and bathroom floor being wet. Like I said Elegria made it right than. We arrived second time on Nov. 25th 2012 for a week, our room shrank, the refrigerator was so loud, so Elegria allowed us to choose from two other rooms which we did. We than went to eat and came back and to our dismay this room smells so bad. I understand pet friendly but cannot abide every room smelling like a wet dog. I and my husband have severe allergies and this is a huge problem here. So now we are here for a week in undesirable, confined, and smelly room so please beware of this situation here. The good thing here is the desk clerks are well trained and friendly, that be Elegria, Monique, and Ron. I will definitely be passing on our stay here to my husband's employer for most of the guys wive's don't know the conditions of their stay. I was former manager of Comfort Inn and Ramada so I know a little of hotels.
Hope this helps everyone.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
December 3, 2012
Thank you for taking the time to review your recent stay. Given our company's commitment to superior guest service, it was great to read about your positive experience with our staff. Of course, I was disheartened to read that your stay wasn't 100% satisfactory. You certainly have my sincerest apologies.
Report response as inappropriate
We know that our guests have multiple hotel choices, which is why we strive so hard to accommodate them with clean, comfortable rooms at an exceptional price. In order to meet the needs of our guests, we designate certain rooms for pets . Guests who do not have pets should always be placed in an available non pet room. Clearly there was a regrettable error, of which I have made all of our staff aware, during your stay.
Although it is unusual for a guest to have the experience you did while staying with us, we would like to use your account to help us make our hotel even better. Again, I am deeply sorry that you did not have a completely enjoyable stay at our hotel, and I promise that we are focused on total guest satisfaction every day. Please don't hesitate to reach out to me at this hotel or to our guest relations team directly by visiting our website and clicking the Contact Us link at the bottom of the page. I do hope that you will let me demonstrate our redoubled efforts in the future here or at any of Extended Stay Hotels other locations throughout the U.S. and in Canada.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.