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Extended Stay America - Newport News - I-64 - Jefferson Avenue: Traveler Reviews

2.0 of 5
12359 Hornsby Lane, Newport News, VA 23602
Hotel amenities
Extended Stay America - Newport News - I-64 - Jefferson Avenue
Ranked #15 of 39 hotels in Newport News
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26 reviews from our community

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Traveler rating
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Date Rating
Newport News, Virginia, United States
1 review
“Good'ole southern hospitality”
5 of 5 stars Reviewed January 27, 2013

I have been staying here for a while, and have receive nothing short of great service. Absolutely no complaints from me. The staff, living conditions and location makes Studio Plus a great place to visit or if you need a place to stay for a while. Meko, Robin, Tameka, Lameca and lil Mo, just to name a few, makes me feel right at home. Thank You studio plus for everything. Mike

  • Stayed January 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask mabrooks44 about Extended Stay America - Newport News - I-64 - Jefferson Avenue
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
brish0213, Manager at Extended Stay America - Newport News - I-64 - Jefferson Avenue, responded to this review
March 1, 2013
I would like to personally thank you for taking the time to write such wonderful things about your experience. Our hotel is totally committed to the satisfaction of every guest who walks through our doors, which is why it is so rewarding to get feedback like yours; it tells us that we are delivering on that commitment. Our business is one in which the staff gets to know our guests, who sometimes stay with us for weeks or months. We believe that building a professional, courteous, and accommodating relationship with our customers will continue to bring them back for future stays.

Once again, I and the entire staff at our hotel thank you for your very kind words, and we'd love to see you here again. Please don't hesitate to call on me for your future stays here or at any other Extended Stay Hotels(sm) location.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newport News, Virginia
1 review
“Great place to be”
5 of 5 stars Reviewed December 9, 2012

Robin Lameca and all the rest of the staff are excellent at what they due. The entire duration of my stay was a pleasant experience. The rooms are really big and clean. I live in Las Vegas but most of my family lives in Virginia so I travel here a lot and studio plus will be the hotel i'm staying when I come into town. Its like my home away from home. All the staff including housekeeping maintenance and front office employees are all very friendly and accommodating. I definitely recommend the studio plus for anyone looking for a great place to stay while in town.

Room Tip: Both rooms are great. I like the bigger one with the couches.
See more room tips
  • Stayed December 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask TIMOTHY W about Extended Stay America - Newport News - I-64 - Jefferson Avenue
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
brish0213, Manager at Extended Stay America - Newport News - I-64 - Jefferson Avenue, responded to this review
December 10, 2012
I would like to personally thank you for taking the time to write such wonderful things about your experience. Our hotel is totally committed to the satisfaction of every guest who walks through our doors, which is why it is so rewarding to get feedback like yours; it tells us that we are delivering on that commitment. We strive to provide a "home away from home" experience for all of our guests, no matter if they are staying for a night, a week, or a month. It sounds like we were able to do just that for you, and we are truly honored for your recognition.

Once again, I and the entire staff at our hotel thank you for your very kind words, and we'd love to see you here again. Please don't hesitate to call on me for your future stays here or at any other Extended Stay Hotels location.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Petersburg, Virginia, United States
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
“The clerks make the stay bearable.”
2 of 5 stars Reviewed November 25, 2012

My husband is here on business so I tagged along thinking we could do some Xmas shopping. Elegria checked us in both times, we were here last week in a larger more accommodating room for our stay. That time we changed rooms once due to an unclean sink and bathroom floor being wet. Like I said Elegria made it right than. We arrived second time on Nov. 25th 2012 for a week, our room shrank, the refrigerator was so loud, so Elegria allowed us to choose from two other rooms which we did. We than went to eat and came back and to our dismay this room smells so bad. I understand pet friendly but cannot abide every room smelling like a wet dog. I and my husband have severe allergies and this is a huge problem here. So now we are here for a week in undesirable, confined, and smelly room so please beware of this situation here. The good thing here is the desk clerks are well trained and friendly, that be Elegria, Monique, and Ron. I will definitely be passing on our stay here to my husband's employer for most of the guys wive's don't know the conditions of their stay. I was former manager of Comfort Inn and Ramada so I know a little of hotels.
Hope this helps everyone.

  • Stayed November 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask Colleen W about Extended Stay America - Newport News - I-64 - Jefferson Avenue
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
brish0213, Manager at Extended Stay America - Newport News - I-64 - Jefferson Avenue, responded to this review
December 3, 2012
Thank you for taking the time to review your recent stay. Given our company's commitment to superior guest service, it was great to read about your positive experience with our staff. Of course, I was disheartened to read that your stay wasn't 100% satisfactory. You certainly have my sincerest apologies.

We know that our guests have multiple hotel choices, which is why we strive so hard to accommodate them with clean, comfortable rooms at an exceptional price. In order to meet the needs of our guests, we designate certain rooms for pets . Guests who do not have pets should always be placed in an available non pet room. Clearly there was a regrettable error, of which I have made all of our staff aware, during your stay.

Although it is unusual for a guest to have the experience you did while staying with us, we would like to use your account to help us make our hotel even better. Again, I am deeply sorry that you did not have a completely enjoyable stay at our hotel, and I promise that we are focused on total guest satisfaction every day. Please don't hesitate to reach out to me at this hotel or to our guest relations team directly by visiting our website and clicking the Contact Us link at the bottom of the page. I do hope that you will let me demonstrate our redoubled efforts in the future here or at any of Extended Stay Hotels other locations throughout the U.S. and in Canada.
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Newport News, Virginia
Senior Reviewer
7 reviews 7 reviews
Reviews in 2 cities Reviews in 2 cities
“Excellent Value!!”
5 of 5 stars Reviewed November 25, 2012

My husband booked a room at the Studio Plus in Newport News, VA just for the simple reason that my elderly parents are in town visiting, and there was no room at the house! I spent a few hours with him during the evening he checked in, and came back in the morning. VERY clean and neat! Really liked the convenient kitchen, and the shower was very clean and comfortable. Just like having your own little apartment! The manager, Robin, was very nice and friendly, and my first impression of her was that it seems effortless to manage this hotel. She seemed happy to be at her job! My husband & I will DEFINATELY return for a few weekend getaways!

Room Tip: I did not compare different rooms, but was very satisfied with ours!
See more room tips
  • Stayed November 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
See 2 more reviews by LISAnDOUG for Newport News
Ask LISAnDOUG about Extended Stay America - Newport News - I-64 - Jefferson Avenue
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
brish0213, Manager at Extended Stay America - Newport News - I-64 - Jefferson Avenue, responded to this review
December 3, 2012
I would like to personally thank you for taking the time to write such wonderful things about your experience. Our hotel is totally committed to the satisfaction of every guest who walks through our doors, which is why it is so rewarding to get feedback like yours; it tells us that we are delivering on that commitment. We strive to provide a "home away from home" for all of our guests, no matter if they are staying for a night, a week, or a month. It sounds like we were able to do just that for you, and we are truly honored for the recognition.

Once again, I and the entire staff at our hotel thank you for your very kind words, and we'd love to see you here again. Please don't hesitate to call on me for your future stays here or at any other Extended Stay Hotels location.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
newport news
1 review
“Don't get fooled!”
2 of 5 stars Reviewed August 20, 2012

We booked 3 weeks at this location as we waited to get into our new home. HUGE mistake! We chose this location based on the ammenities; full kitchen, and pool. When we checked in, we were ready to check out! The room we were given smelled horrible of mold! We changed rooms, and had the carpet cleaned the next day. We then had to spend half a day scrubbing the place down. The pool is closed more than it's open! If I had known they do not care for the pool, I would have never spent the extra money for this. Very disapointing stay! Save yourself the hassle and book somewhere else!

  • Stayed August 2012, traveled with family
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
Ask krista s about Extended Stay America - Newport News - I-64 - Jefferson Avenue
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, General Manager at Extended Stay America - Newport News - I-64 - Jefferson Avenue, responded to this review
August 22, 2012
Thank you for taking the time to review your recent stay at our hotel. Given our company's commitment to superior guest satisfaction, I was disheartened to read that your stay wasn't 100% satisfactory. Please understand how truly sorry I am.

Please know that we have strict quality control standards that are meant to prevent an unacceptable situation like yours from occurring. All rooms are regularly cleaned and disinfected upon a guest's checkout as well as during applicable periods of the stay, then inspected by a manager who determines if it meets our quality standards. Obviously, your experience indicates that our system broke down. In response, I have met with hotel management and staff to find out why and to determine a system for preventing a repeat occurrence.

We have also visited your concern about the proper functioning of the hotel pool. The pool recently underwent repairs which unfortunately, required us to close the pool at different times over a two week period. I do understand that this was one of your reasons for choosing our establishment and I apologize for the inconvenience this has incurred.

Again, I am deeply sorry that you did not have a completely enjoyable stay at our hotel, and I promise that we are focused on total guest satisfaction every day. Please don't hesitate to reach out to me at this hotel or to our guest relations team directly by visiting our website and clicking the Contact Us link at the bottom of the page. I do hope that you will let me demonstrate our redoubled efforts in the future here or at any of our other locations throughout the U.S. and in Canada.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Extended Stay America - Newport News - I-64 - Jefferson Avenue

Address: 12359 Hornsby Lane, Newport News, VA 23602
Region: United States > Virginia > Newport News
Amenities:
Fitness Center Free Breakfast Free High-Speed Internet Free Parking Kitchenette Pets Allowed Wheelchair access
Hotel Style:
Ranked #15 of 39 hotels in Newport News
Price Range: $
Hotel Class:2 star (2*)
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