My husband is here on business so I tagged along thinking we could do some Xmas shopping. Elegria checked us in both times, we were here last week in a larger more accommodating room for our stay. That time we changed rooms once due to an unclean sink and bathroom floor being wet. Like I said Elegria made it right than. We arrived second time on Nov. 25th 2012 for a week, our room shrank, the refrigerator was so loud, so Elegria allowed us to choose from two other rooms which we did. We than went to eat and came back and to our dismay this room smells so bad. I understand pet friendly but cannot abide every room smelling like a wet dog. I and my husband have severe allergies and this is a huge problem here. So now we are here for a week in undesirable, confined, and smelly room so please beware of this situation here. The good thing here is the desk clerks are well trained and friendly, that be Elegria, Monique, and Ron. I will definitely be passing on our stay here to my husband's employer for most of the guys wive's don't know the conditions of their stay. I was former manager of Comfort Inn and Ramada so I know a little of hotels.
Hope this helps everyone.

My husband booked a room at the Studio Plus in Newport News, VA just for the simple reason that my elderly parents are in town visiting, and there was no room at the house! I spent a few hours with him during the evening he checked in, and came back in the morning. VERY clean and neat! Really liked the convenient kitchen, and the shower was very clean and comfortable. Just like having your own little apartment! The manager, Robin, was very nice and friendly, and my first impression of her was that it seems effortless to manage this hotel. She seemed happy to be at her job! My husband & I will DEFINATELY return for a few weekend getaways!

We booked 3 weeks at this location as we waited to get into our new home. HUGE mistake! We chose this location based on the ammenities; full kitchen, and pool. When we checked in, we were ready to check out! The room we were given smelled horrible of mold! We changed rooms, and had the carpet cleaned the next day. We then had to spend half a day scrubbing the place down. The pool is closed more than it's open! If I had known they do not care for the pool, I would have never spent the extra money for this. Very disapointing stay! Save yourself the hassle and book somewhere else!

First off, my sister and I had planned a road trip to Virginia Beach over 2 months ago and we made sure to call the property in advance so that we would have the room reserved and not worry about where we slept. It was an 8 hour drive from New York to Virginia, so we decided to call the hotel to ask what time the room would be ready in case we got there too early. So because we decided to call, we found out that not only was the hotel sold out for the nights we had reserved the room, but they told us that we couldn't stay there anymore because of it! Isn't this why people call in advance to book a room so that this doesn't happen? And wouldn't it be common courtesy to call the person who made the reservation that there aren't enough rooms before the actual arrival date scheduled? The managers should really consider retraining their employees, or hire new ones altogether.