We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Extended Stay America - Newport News - Oyster Point: Traveler Reviews

2.0 of 5
11708 Jefferson Ave, Newport News, VA 23606
Hotel amenities
Extended Stay America - Newport News - Oyster Point
Ranked #20 of 39 hotels in Newport News
Enter dates & see best prices*
Show Prices
*from our partners
Write a Review

22 reviews from our community

    Trip type
Traveler rating
    3
    5
    4
    1
    9
Date Rating
hpt
Top Contributor
62 reviews 62 reviews
18 hotel reviews
Reviews in 28 cities Reviews in 28 cities
19 helpful votes 19 helpful votes
“Well, its not a 4star...”
3 of 5 stars Reviewed February 25, 2013

Some of the staff was decent but it was a lady and guy who were on the front desk on our second day who were RUDE....to our guests as they waited in the lobby for us to get there.
Is that the "love" the State of Virigina bosts about...if so, please KEEP it.

The rooms were VERY hard to warm, and you could hear noises next door...I felt safe, the hotel was OFF of Jefferson Ave, which has a small mall and TGIF to Target, and most any other meal place you can think of. There is an ice skating rink, CNU, hospital, and a couple of museums, all within about a 7minute drive (with traffic lights).....So overall not bad for a work sponsored stay.

  • Stayed January 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
Ask pky_pook about Extended Stay America - Newport News - Oyster Point
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
brish0213, Manager at Extended Stay America - Newport News - Oyster Point, responded to this review
March 12, 2013
It was very kind of you to for take the time to publish a review of your stay at the Extended Stay America Newport News - Oyster Point. It's always satisfying to read positive feedback from our valued guests, like you. Although some companies run extravagant advertising campaigns for their hotels, we believe that the best kind of marketing is the public praise we get from our millions of customers. That's why the biggest investment we make is in our customers. Our staff is continually coached on how to best provide professional, accommodating, and friendly service to every guest. It sounds like we hit a home run in your case!

It would, of course, be our pleasure for you to repeat your experience with us in the future. Thank you once again, and feel free to reach out to us directly if we can assist you in any of your future travels
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
“Excellent”
5 of 5 stars Reviewed February 8, 2013 via mobile

D Seymour
Great and friendly staff very helpful. Jackie and Toni the best. Clean and nice rooms. Close to my job good walking distance. Any problems I had were solved in no time. Thanks for everything.

  • Stayed February 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask DSeymour26 about Extended Stay America - Newport News - Oyster Point
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
brish0213, Manager at Extended Stay America - Newport News - Oyster Point, responded to this review
March 1, 2013
t was very kind of you to for take the time to publish a review of your stay at the Extended Stay America Newport News - Oyster Point. It's always satisfying to read positive feedback from our valued guests, like you. Although some companies run extravagant advertising campaigns for their hotels, we believe that the best kind of marketing is the public praise we get from our millions of customers. That's why the biggest investment we make is in our customers. Our staff is continually coached on how to best provide professional, accommodating, and friendly service to every guest. It sounds like we hit a home run in your case!

It would, of course, be our pleasure for you to repeat your experience with us in the future. Thank you once again, and feel free to reach out to us directly if we can assist you in any of your future travels.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
“Excellent”
5 of 5 stars Reviewed February 8, 2013 via mobile

I have been staying at the hotel every weekend for the last couple of months it is very employee friendly as they have a wonderful staff plenty of restaurants nearby and overall just a excellent stay I would definitely recommend extended stay hotel for long or short term stay

  • Stayed February 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask jrk2590 about Extended Stay America - Newport News - Oyster Point
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
brish0213, Manager at Extended Stay America - Newport News - Oyster Point, responded to this review
March 1, 2013
t was very kind of you to for take the time to publish a review of your stay at the Extended Stay America Newport News - Oyster Point. It's always satisfying to read positive feedback from our valued guests, like you. Although some companies run extravagant advertising campaigns for their hotels, we believe that the best kind of marketing is the public praise we get from our millions of customers. That's why the biggest investment we make is in our customers. Our staff is continually coached on how to best provide professional, accommodating, and friendly service to every guest. It sounds like we hit a home run in your case!

It would, of course, be our pleasure for you to repeat your experience with us in the future. Thank you once again, and feel free to reach out to us directly if we can assist you in any of your future travels.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
maryland
Contributor
20 reviews 20 reviews
10 hotel reviews
Reviews in 14 cities Reviews in 14 cities
4 helpful votes 4 helpful votes
“Do not stay here awful experience”
1 of 5 stars Reviewed February 7, 2013 via mobile

We booked this hotel based on the location near cnu and it being mentioned on cnu website. We pull in and are created by cars that looked like they were at one time probably part of a crime. The lady at the front desk was the only thing good about this place. She was super nice and probably should be employed elsewhere. She informed us that we were upgraded for free. Gosh help us if we ended up on the not upgraded room. We enter the room and it was nothing short of disgusting. It was dirty small and the furniture was gross. The last straw was the toilet that wouldn't flush. When we called the front desk the very nice women came And tried to teAch is how to flush our toilet by sticking our hands in the bowl and pulling the level. We then informed her we were leaving and went elsewhere. She was super nice though and fully refunded our money

  • Stayed January 2013
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask tinyrucat about Extended Stay America - Newport News - Oyster Point
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
brish0213, Manager at Extended Stay America - Newport News - Oyster Point, responded to this review
March 1, 2013
I recently received a copy of your review of the Extended Stay America Newport News - Oyster Point. Our company prides itself on providing great service and great rooms at great rates, which is why I was so disappointed to read your post. Please accept my most sincere apologies.

We know that our guests have multiple hotel choices, which is why our mission is to provide clean, comfortable rooms at an affordable price that guests want to come back to. The room condition you describe is totally unacceptable to me and not at all representative of our quality standards. In response to your post, I have met with our hotel staff and used your review to help coach them on room cleaning and inspection policy.

It's not common that we get the sort of feedback you provided, and although it is discouraging to read, it will help us make our hotel even better in the future. Let me apologize again that your stay was not completely satisfying, and assure you that we will continue to listen to our guests in forums like this one or directly (please visit our website and click the Contact Us link at the bottom of the page). I hope we have addressed your concern satisfactorily, and that you would give us the pleasure of having you as a guest again at this hotel or any other Extended Stay Hotels(sm) brand location in the future.
.................................................
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Newport News hotels

Marriott Newport News at City Center
4 of 5 stars
Show Prices ABS:HotelCheckRates-d603595?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_RavingAboutButton
Courtyard by Marriott Newport News Airport
4 of 5 stars
Show Prices ABS:HotelCheckRates-d1100811?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_RavingAboutButton
Residence Inn Newport News Airport
4.5 of 5 stars
Show Prices ABS:HotelCheckRates-d1027504?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_RavingAboutButton
Comfort Suites Airport
4.5 of 5 stars
Show Prices ABS:HotelCheckRates-d610096?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_RavingAboutButton
Hampton Inn Newport News-Yorktown
4 of 5 stars
Show Prices ABS:HotelCheckRates-d110516?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_RavingAboutButton
Newport News, Virginia
1 review
“Extend MY Stay with Jackie & friends”
4 of 5 stars Reviewed January 19, 2013

Very convienient to the whole Hampton Roads Area. Shopping, resturants, & "Night Spots" are very close & easy too get to, many within a 5 minute walk. Manager (Jackie) & her entire staff will make you feel like you're more of a "friend" than a paying guest. They're very attentive, polite, & ready to do whatever it takes to make your stay memorable. And they're cute, to boot!
My job is "100% Travel", so I stay in LOTS of different levels of hotels. I've found this particular location to be right up in the top 2 per cent of extended stay type hotels that I've stayed in. Great value, GREATER people, & a great location. WHEN I come back to the area, I'll be staying here again!

  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Rexx T about Extended Stay America - Newport News - Oyster Point
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
brish0213, Manager at Extended Stay America - Newport News - Oyster Point, responded to this review
January 22, 2013
It was very kind of you to for take the time to publish a review of your stay at the Extended Stay America Newport News - Oyster Point. It's always satisfying to read positive feedback from our valued guests, like you. Although some companies run extravagant advertising campaigns for their hotels, we believe that the best kind of marketing is the public praise we get from our millions of customers. That's why the biggest investment we make is in our customers. Our staff is continually coached on how to best provide professional, accommodating, and friendly service to every guest. It sounds like we hit a home run in your case!

It would, of course, be our pleasure for you to repeat your experience with us in the future. Thank you once again, and feel free to reach out to us directly if we can assist you in any of your future travels.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Microtel Inn by Wyndham Newport News Airport
Great value on a similar hotel
Show Prices
Still looking for a hotel?
Highly rated hotels in Newport News
Family-friendly
Marriott Newport News at City Center
Marriott Newport News at City Ce... 4.0 of 5 stars 170 reviews
Good for business
Residence Inn Newport News Airport
Residence Inn Newport News Airpo... 4.5 of 5 stars 110 reviews
Near the beach
Holiday Inn Express Newport News
Holiday Inn Express Newport News 3.5 of 5 stars 40 reviews
Show Prices ABS:HotelCheckRates-d603595?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Style_Xsell
Show Prices ABS:HotelCheckRates-d1027504?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Style_Xsell
Show Prices ABS:HotelCheckRates-d110524?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Style_Xsell
Travelers also viewed these Newport News hotels
Extended Stay America - Newport ... 3.5 of 5 stars 26 reviews Microtel Inn by Wyndham Newport ... 3.0 of 5 stars 107 reviews Hilton Garden Inn Newport News 4.5 of 5 stars 86 reviews BEST WESTERN PLUS Newport News I... 4.0 of 5 stars 81 reviews
Show Prices ABS:HotelCheckRates-d110526?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed_Hero
Show Prices ABS:HotelCheckRates-d230339?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed_Hero
Show Prices ABS:HotelCheckRates-d460032?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed_Hero
Show Prices ABS:HotelCheckRates-d603596?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed_Hero
View all 39 hotels in Newport News, ranked by popularity

Been to Extended Stay America - Newport News - Oyster Point? Share your experiences!

Write a Review Add Photos Add Videos

Additional Information about Extended Stay America - Newport News - Oyster Point

Also Known As:
Extended Stay Newport News
Extended Stayamerica Newport News
Newport News Extended Stay
Address: 11708 Jefferson Ave, Newport News, VA 23606
Region: United States > Virginia > Newport News
Amenities:
Free Parking Kitchenette Pets Allowed Wheelchair access
Hotel Style:
Ranked #20 of 39 hotels in Newport News
Price Range: $
Hotel Class:2 star (2*)
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Hotels.com, Extended Stay, Travelocity, Expedia, Hotwire, Tingo and Venere so you can book your Extended Stay America - Newport News - Oyster Point reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Owners: What's your side of the story?

If you own or manage Extended Stay America - Newport News - Oyster Point, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.

  • Manage your listing
Extended Stay America - Newport News - Oyster Point
Enter dates & see best prices* (from our partners)
Show Prices