We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Extend MY Stay with Jackie & friends” 4 of 5 stars
Review of Extended Stay America - Newport News - Oyster Point

Save Saved
You added Extended Stay America - Newport News - Oyster Point to your Saves list
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 12 more sites!
Extended Stay America - Newport News - Oyster Point
2.0 of 5 Hotel   |   11708 Jefferson Ave, Newport News, VA 23606   |  
Hotel website
  |  
  |  
Hotel deals
  |  
Hotel amenities
Special Offer
Save up to 10% Today!
Ranked #24 of 37 hotels in Newport News
Newport News, Virginia
1 review
“Extend MY Stay with Jackie & friends”
4 of 5 stars Reviewed January 19, 2013

Very convienient to the whole Hampton Roads Area. Shopping, resturants, & "Night Spots" are very close & easy too get to, many within a 5 minute walk. Manager (Jackie) & her entire staff will make you feel like you're more of a "friend" than a paying guest. They're very attentive, polite, & ready to do whatever it takes to make your stay memorable. And they're cute, to boot!
My job is "100% Travel", so I stay in LOTS of different levels of hotels. I've found this particular location to be right up in the top 2 per cent of extended stay type hotels that I've stayed in. Great value, GREATER people, & a great location. WHEN I come back to the area, I'll be staying here again!

  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
brish0213, Manager at Extended Stay America - Newport News - Oyster Point, responded to this review, January 22, 2013
It was very kind of you to for take the time to publish a review of your stay at the Extended Stay America Newport News - Oyster Point. It's always satisfying to read positive feedback from our valued guests, like you. Although some companies run extravagant advertising campaigns for their hotels, we believe that the best kind of marketing is the public praise we get from our millions of customers. That's why the biggest investment we make is in our customers. Our staff is continually coached on how to best provide professional, accommodating, and friendly service to every guest. It sounds like we hit a home run in your case!

It would, of course, be our pleasure for you to repeat your experience with us in the future. Thank you once again, and feel free to reach out to us directly if we can assist you in any of your future travels.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

35 people have reviewed this hotel

Traveler rating
    4
    10
    5
    2
    14
See reviews for
9
5
5
12
Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (8)
Date | Rating
  • English first
  • Any
English first
Jacksonville, Florida, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed November 15, 2012

I would like to say that Ms. Jackie and her staff have treated my coleagues and I as if we were members of their family. I have personally been staying here since July. My room was better than average for an ESA. The staff is friendly and helpful, its quiet and close to most everything you need or want. I will be returning in the near future. If your looking for a good value and a nice place to stay I strongly recommend you call Ms. Jackie she will take take of you.

  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
brish0213, Manager at Extended Stay America - Newport News - Oyster Point, responded to this review, December 21, 2012
It was very kind of you to for take the time to publish a review of your stay at the Extended Stay America Newport News - Oyster Point. It's always satisfying to read positive feedback from our valued guests, like you. Although some companies run extravagant advertising campaigns for their hotels, we believe that the best kind of marketing is the public praise we get from our millions of customers. That's why the biggest investment we make is in our customers. Our staff is continually coached on how to best provide professional, accommodating, and friendly service to every guest. It sounds like we hit a home run in your case!

It would, of course, be our pleasure for you to repeat your experience with us in the future. Thank you once again, and feel free to reach out to us directly if we can assist you in any of your future travels.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newport News, Virginia
1 review
4 of 5 stars Reviewed October 4, 2012

The staff is very friendly and helpful. Its pretty quiet but not saying that you don't have your occasional incidences. I have stayed here on and off for 3 years now and have had a few issues but the manager was quick to rectify them. You get what you pay for. It's not the Hilton so don't expect 5-star service.

Room Tip: The rooms in the front of the building tends to be more quiet than the back side.
See more room tips
  • Stayed September 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
brish0213, Manager at Extended Stay America - Newport News - Oyster Point, responded to this review, October 25, 2012
It was very kind of you to for take the time to publish a review of your stay at the Extended Stay America Newport News - Oyster Point. It's always satisfying to read positive feedback from our valued guests, like you. Although some companies run extravagant advertising campaigns for their hotels, we believe that the best kind of marketing is the public praise we get from our millions of customers. That's why the biggest investment we make is in our customers. Our staff is continually coached on how to best provide professional, accommodating, and friendly service to every guest. It sounds like we hit a home run in your case!

It would, of course, be our pleasure for you to repeat your experience with us in the future. Thank you once again, and feel free to reach out to us directly if we can assist you in any of your future travels.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
North Carolina
Contributor
11 reviews 11 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed September 4, 2012

As a contract worker I've stayed in numerous "extended stay" hotels in the SE. This one is about average. It's fairly quiet and the staff have been very friendly and promptly take care of any issues I've had. It's pretty good value for the money. If you're in the market for somewhere to stay for a couple months, book online and get a better rate.

Room Tip: Top floor is for smokers and families, ground floor is their "recently" remodeled rooms. S...
See more room tips
  • Stayed August 2012, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
brish0213, Owner at Extended Stay America - Newport News - Oyster Point, responded to this review, October 22, 2012
It was very kind of you to for take the time to publish a review of your stay at the Extended Stay America Newport News - Oyster Point. It's always satisfying to read positive feedback from our valued guests, like you. Although some companies run extravagant advertising campaigns for their hotels, we believe that the best kind of marketing is the public praise we get from our millions of customers. That's why the biggest investment we make is in our customers. Our staff is continually coached on how to best provide professional, accommodating, and friendly service to every guest. It sounds like we hit a home run in your case!

It would, of course, be our pleasure for you to repeat your experience with us in the future. Thank you once again, and feel free to reach out to us directly if we can assist you in any of your future travels.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Coupeville, Washington
1 review
1 of 5 stars Reviewed July 16, 2012

I looked at the property online and let me tell you it is nothing like the pictures. The room was dirty, stains on walls, carpets filthy, there was a table with computer chairs that were dirty and stained, paint on cabinets chipped, faucet in kitchen dripped all night and room phone did not work. We had our grandson with us who is just 13 months old and he wanted to play on the floor and his feet would be filthy just from walking on it we had to keep his sandals on. Would never stay there again and not sure I would stay at any ESA and would not recommend it to anyone.

Room Tip: Check out reviews on a site like this one, don't just look at the pictures and the reviews on th...
See more room tips
  • Stayed July 2012, traveled with family
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChristopherTM, Manager at Extended Stay America - Newport News - Oyster Point, responded to this review, July 20, 2012
I recently received a copy of your review of the Extended Stay America Newport News - Oyster Point. Our company prides itself on providing great service and great rooms at great rates, which is why I was so disappointed to read your post. Please accept my most sincere apologies.

We know that our guests have multiple hotel choices, which is why our mission is to provide clean, comfortable rooms at an affordable price that guests want to come back to. The room condition you describe is totally unacceptable to me and not at all representative of our quality standards. In response to your post, I have met with our hotel staff and used your review to help coach them on room cleaning and inspection policy.

It's not common that we get the sort of feedback you provided, and although it is discouraging to read, it will help us make our hotel even better in the future. Let me apologize again that your stay was not completely satisfying, and assure you that we will continue to listen to our guests in forums like this one or directly (please visit our website and click the Contact Us link at the bottom of the page). I hope we have addressed your concern satisfactorily, and that you would give us the pleasure of having you as a guest again at this hotel or any other Extended Stay Hotels(sm) brand location in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Raleigh, NC
Senior Contributor
26 reviews 26 reviews
13 hotel reviews
Reviews in 19 cities Reviews in 19 cities
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed July 9, 2012

This location was rather a surprise, & the interior did not look ANYTHING like the picture online. While this was an "average" property, it was MUCH farther down Jefferson Avenue than the location I thought I was booking through their central reservations number. For some reason, we were booked at the Oyster Point location instead of the Hornsby property. So be sure to ask lots of questions if the difference matters to you, too.
The room size & the bed were both comfortable. However, the "kitchen" wasn't more than a "kitchenette" at most. It was alright for our brief stay, but if we were really looking to cook something, it could've been uncomfortable. Take your own sharp knife and/or veggie peeler; there was neither. The old tv kept losing its color & the bulb over the table was burned out, but the linens were very clean. (The floors - "not so much".) It was quite quiet until about 8:30am.
We checked in just before 9pm & had to call from an outside phone to get anyone in the busy office to open the locked lobby door. There was a "Guest Safety Tips" card in the room, also, worded strongly enough to put me on guard, but we did not see anyone in the vicinity who looked dangerous.
So, it wasn't what we booked and it was about 20 miles away from Williamsburg, but it was "ok", and the price was very fair for the amenities. It is close to the Hwy 17 intersection and to the Virginia Living Museum.

  • Stayed July 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChristopherTM, General Manager at Extended Stay America - Newport News - Oyster Point, responded to this review, July 16, 2012
I recently received a copy of your review of the Extended Stay America Newport News - Oyster Point. We take great pride in offering a clean, comfortable room at an affordable price, so I was happy to read your comments about your accommodations. However, I was disappointed to read the rest of your remarks. Please accept my most sincere apologies.

It is my pleasure to provide an explanation regarding the issue you described. Every part of our hotel, from the in-room features, to the design of the guest room hallways is an integral part in creating a "home away from home" experience for our guests. Since we recognize that a quiet, relaxing environment is critical to this goal, we have several systems to ensure that noise from within or outside the hotel doesn't interfere with your stay. Although rare, there are instances where a guest may hear noises from the surrounding area. Whenever we are informed of such disturbances, our standard procedure is to promptly identify the source of that disturbance and resolve it. I take full responsibility that we were unable to resolve this situation to your satisfaction during your stay.

We specialize in providing clean, comfortable rooms at an affordable price. That means we don't set out extra amenities like shampoo, lotions, shower caps, etc, in our rooms. However, our hotel does have a limited supply of sundries at the front desk, and we happily dispense them free of charge upon request. Operating in this way allows us to continue to provide you our great rooms at exceptional rates. I take seriously your concern, however, and assure you that we work very hard to explain exactly what we offer to our guests before they arrive. I am, of course, very sorry that we were unable to make our offerings more clear to you before you checked in, and hope that you will keep our hotel in mind when your future needs are for an accommodation like ours.

It's not common that we get the sort of feedback you provided, and although it is discouraging to read, it will help us make our hotel even better in the future. Let me apologize again that your stay was not completely satisfying, and assure you that we will continue to listen to our guests in forums like this one or directly (please visit our website and click the Contact Us link at the bottom of the page). I hope we have addressed your concern satisfactorily, and that you would give us the pleasure of having you as a guest again at this hotel or any other Extended Stay Hotels(sm) brand location in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newport News
1 review
3 of 5 stars Reviewed May 22, 2012

The room was affordable, and the customer service was great. However, the sheets had a cigarette burn and stains.

  • Stayed May 2012, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Easytobook.com

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChristopherTM, Manager at Extended Stay America - Newport News - Oyster Point, responded to this review, June 13, 2012
Corie,

I recently received a copy of your review of the Extended Stay America Newport News - Oyster Point. Our company prides itself on excellent guest service, so it was gratifying to read your feedback about our staff. I would like to give you my most heartfelt apology regarding the part of your stay that was not satisfactory.

I do appreciate the opportunity to address your concerns about the bed in your suite. First, please know that we have strict quality control standards that are meant to prevent a situation like yours from occurring. Specifically, standard operating policy is that linens are always replaced with fresh, clean new bedding before a guest checks in. In addition, all rooms are inspected prior to being made available to the public. That having been said, I recognize the issue you have brought to my attention and discussed it with hotel staff and management.

It's not common that we get the sort of feedback you provided, and although it is discouraging to read, it will help us make our hotel even better in the future. Let me apologize again that your stay was not completely satisfying, and assure you that we will continue to listen to our guests in forums like this one or directly (please visit our website and click the Contact Us link at the bottom of the page). I hope we have addressed your concern satisfactorily, and that you would give us the pleasure of having you as a guest again at this hotel or any other Extended Stay Hotels(sm) brand location in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Been to Extended Stay America - Newport News - Oyster Point? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Extended Stay America - Newport News - Oyster Point

Address: 11708 Jefferson Ave, Newport News, VA 23606
Phone Number:
Location: United States > Virginia > Newport News
Amenities:
Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #24 of 37 hotels in Newport News
Price Range (Based on Average Rates): $
Hotel Class:2 star — Extended Stay America - Newport News - Oyster Point 2*
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Booking.com, Expedia, Travelocity, Extended Stay, Priceline, Tingo, Hotels.com, BookingOdigeoWL, Despegar.com, Cheap Tickets, Venere, Agoda and Otel so you can book your Extended Stay America - Newport News - Oyster Point reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Extended Stay Newport News
Extended Stayamerica Newport News
Newport News Extended Stay

Owners: What's your side of the story?

If you own or manage Extended Stay America - Newport News - Oyster Point, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.