I can not rave enough about the front desk staff at this hotel. Typically I do not call to reserve a room, but did so in this case and from the minute Duane answered the phone, he was courteous and funny. I literally felt like an old friend was helping me, and his professionalism never wavered. The way I was treated when I checked in was better than I've been treated at much more expensive hotels! Gervan at the front desk was also very polite, he even printed a menu for a local restaurant for me.
The hotel is located in a good area off the interstate, near several fast food and sit-down restaurants. There's a grocery store and a KMart in the shopping center next door as well.
A few items of note that didn't bother me per se, but may be valuable to other travelers:
-Our room was at the end of the first floor near an exit door and the housekeeping work area, which made for some additional noise but we travel with a white noise machine so not a big deal
-We were in a handicapped accessible room with a roll-in shower. I think the edge of the shower needs to be raised slightly because we ended up with a lot of water on the floor. Again, no big deal to us (I just used the extra towels we had), but some people can get really riled by these things
Overall, this hotel is spotless with flawless service, and I would not hesitate to stay here again and/or recommend it to friends & family.
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- Also Known As:
- Hampton Inn Newport News-Victory Blvd. Hotel Newport News
- Newport News Hampton Inn