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“Excellent Stay and Excellent Customer Service” 5 of 5 stars
Review of Hampton Inn Newport News-Yorktown

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Hampton Inn Newport News-Yorktown
2.5 of 5 Hotel   |   151 Ottis Street, Newport News, VA 23602   |  
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Ranked #2 of 37 hotels in Newport News
Charlottesville, Virginia
Top Contributor
177 reviews 177 reviews
167 hotel reviews
Reviews in 82 cities Reviews in 82 cities
170 helpful votes 170 helpful votes
“Excellent Stay and Excellent Customer Service”
5 of 5 stars Reviewed September 30, 2013

We stayed at this hotel one night during a college hockey night...we have stayed here before so we knew that this hotel was awesome the first time..

We arrived at the hotel and noticed a nice touch in the parking lot (dedicated Diamond Elite Parking) signs in different places...

We came to the front desk and were greetly warmly..we were welcomed and asked for our last name...

We asked for a room on the 1st floor and 2 queen beds instead, the gentleman at the front desk was nice enough to switch the room type and keep the rate that we had on the king..

The only negative, was the spa was not available since it was in need of repair work..

The room was the same as we had from the previous stay (Room 115) and everything easily..

We will definately come back again..thanks again...

  • Stayed September 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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117 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (9)
Date | Rating
  • English first
  • Any
English first
Alvin, Texas
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed September 23, 2013

FIRST CLASS CUSTOMER SERVICE!!!!! If you value customer service like I do, then you MUST stay at this hotel. For approximately 10 yrs I WAS a loyal Holiday Inn Express customer but after dealing with their LACK of customer service, I've decided to come back to the Hampton Inn family. The service I received today was second to none! Thank you again for your AWESOME CUSTOMER SERVICE!

  • Stayed September 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Coxsackie, New York
Contributor
11 reviews 11 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed September 23, 2013

We stayed here during Family Weekend at CNU because we live in upstate NY. We have stayed at other Hampton Inns and we pretty much always have the same experience. The staff is friendly and always offering assistance. The hotel lobby, hallways and rooms are clean. Rooms are spacious and comfortable. Complimentary breakfast is always good. After a CNU football game, in the rain, we came back to the hotel and wanted hot chocolate. They offer complimentary coffee and tea all day including hot chocolate but there was none out at the time. The staff asked what we were looking for and quickly got us the hot chocolate with fresh hot water! It was much appreciated after feeling damp and cold! Only disappointment was the pool and hot tub were closed due to repairs. Can't avoid that though...things break down from time to time...we understood and were not upset. The room across from us left a pile of towels outside their room door on the floor in the hallway (rude). Anyway, we called down to the front desk and told them and they quickly came up and got rid of them. We would definitely stay here again!

  • Stayed September 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yorktown, Virginia
1 review
5 of 5 stars Reviewed September 17, 2013

I had a birthday celebration for my mother and the original hotel I booked for my out of town guests was not as high of caliber as promised. After smokey and dirty rooms, My family needed another location quickly. Hampton Inn was extremely accommodating on very short notice. I was able to switch my guests over to their hotel seamlessly. They have an exceptional staff that truly makes you feel like a king or queen. Immaculate rooms, wonderful views and delicious tastes will make your stay amazing. I will make sure the people I love stay at the Hampton Inn, because they deserve the best. You do too.

Stayed September 2013, traveled with family
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Baltimore, Maryland, United States
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 of 5 stars Reviewed September 12, 2013

I would recommend this hotel if you're a USTA Mid-Atlantic Section tennis tournament player. Convenient to 64/17 and Huntington Park Tennis facility. Restaurant within walking/driving distance and grocery store is literally next door, so walking for supplies should be a no brainer. If one wants to stay at the Section Host hotel, you may find it more convenient, but one will still be paying much more then what the cost would be at The Hampton Inn. Plus, you get FREE Breakfast which is convenient, especially if you have a 8am match!

  • Stayed September 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hampton

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
columbus, United States
1 review
5 of 5 stars Reviewed September 7, 2013

excellent hotel / great value / staff are very friendly and helpful / rooms were clean / complimentary breakfast is excellent / same as you would get from a restaurant / coffee is GREAT!!!! / close to shopping with grocery store and kmart and dollar store excellent location

  • Stayed September 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hampton

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NJ
Top Contributor
105 reviews 105 reviews
21 hotel reviews
Reviews in 45 cities Reviews in 45 cities
119 helpful votes 119 helpful votes
4 of 5 stars Reviewed September 3, 2013

My boys and I stayed in this hotel from Aug 14-21. It was very clean and the staff was excellent and very friendly. The room was made up daily with fresh towels and linens. The morning breakfasts were delicious and afternoon coffee and cookies yummy! My only complaint was from the pull out sofa, it was soooo uncomfortable. We will definitely stay again!

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Hampton Inn Newport News-Yorktown

Address: 151 Ottis Street, Newport News, VA 23602
Phone Number:
Location: United States > Virginia > Newport News
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Romantic Hotel in Newport News
#2 Business Hotel in Newport News
#3 Family Hotel in Newport News
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Hampton Inn Newport News-Yorktown 2.5*
Reservation Options:
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Also Known As:
Hampton Inn Newport News-Victory Blvd. Hotel Newport News
Newport News Hampton Inn

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