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“Nice hotel, horrible beds” 3 of 5 stars
Review of Hampton Inn Newport News-Yorktown

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Hampton Inn Newport News-Yorktown
2.5 of 5 Hotel   |   151 Ottis Street, Newport News, VA 23602   |  
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Ranked #1 of 37 Hotels in Newport News
Senior Contributor
36 reviews 36 reviews
12 hotel reviews
Reviews in 18 cities Reviews in 18 cities
8 helpful votes 8 helpful votes
“Nice hotel, horrible beds”
3 of 5 stars Reviewed February 21, 2013 via mobile

I normally love Hampton Inn's for their beds. In this case the were horrible. No bed pad and hard as a rock. Linens were not the normal thick stuff for a Hampton Inn. I was so surprised by how hard the bed was I checked to see if the mattress was upside down, it wasn't.

I will say the rest of the room was nice and the general location is good.

  • Stayed February 2013
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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152 reviews from our community

Traveler rating
    101
    38
    6
    5
    2
See reviews for
72
26
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25
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (12)
Date | Rating
  • English first
  • Any
English first
Lynchburg, Virginia
1 review
4 of 5 stars Reviewed December 21, 2012

I stay at this property relatively often and always find the staff friendly and welcoming, the rooms clean, modern and comfortable and the amenities precisely as advertised. Breakfast is typical of Hampton Inn and the gym, pool, and hot tub are perfect for a quick work out or a relaxing soak. During my most recent stay, the Whirlpool was apparently in disrepair. As I was checking out, I mentioned it to the front desk staff, carried my luggage to my car, and came back in for a cup of coffee before leaving. The desk clerk was already online with management, noting the problem and attempting to make sure it was remedied (even though it was no great inconvenience). I appreciated their prompt attention to problems, and their attempt to ensure costumer satisfaction. I would recommend this hotel.

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Northern Vriginia
Top Contributor
50 reviews 50 reviews
11 hotel reviews
Reviews in 22 cities Reviews in 22 cities
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed September 30, 2012

Everything about the hotel except the breakfast was excellent. The room was comfortable and clean and decor was uptodate. The staff was superb-very friendly and helpful: one time I took some decaf late at nigh from the lobby which was cold. the staff made some fresh even though at that time of night I was likely the only taker. If you like protein as part of your breakfast you will be disappointed. I think the eggs were from some sort of kit and the sausage was fatty and flavorless. But if you like waffles they are fine.

  • Stayed September 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Buenos Aires, Argentina
Senior Contributor
28 reviews 28 reviews
19 hotel reviews
Reviews in 22 cities Reviews in 22 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed August 20, 2012

The room was spacious, clean, has everything you may need and more.The extended breakfast
was excellent, you get coffee and cookies inte afternoon,as well as fresh fruit.

Didn´t have the time to use them, but the pool and the gym looked great.

But as everybody else points out here, the best asset of this hotel is the staff. Kind, cheerful and attentive.
Jessica and the two guys at the front desk and Barbara at breakfast time:thank you for a wonderful stay.

  • Stayed July 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Charlottesville, Virginia
Top Contributor
219 reviews 219 reviews
181 hotel reviews
Reviews in 87 cities Reviews in 87 cities
186 helpful votes 186 helpful votes
5 of 5 stars Reviewed August 20, 2012

I stayed here for one night last week with my son before making our way down to the Outer Banks...

This hotel is located right off Interstate 64 at Exit 256B and is located within a shopping mall area (Victory Mall)..

There are numerous shops/restaurants/gas stations around..so you have a decent selection of things...

The hotel boasts a nice heated indoor pool & hot tub and not to mention a fitness center & business center...

Check-in was very smooth and I was greeted but not thanked for being a loyal Hilton Diamond Member...

The only quirk that I had with this hotel was (when I stay each time with Hilton) I ask for a business card and the guy went all through the front desk, GM's office and back office and was unable to give me a card...so I thought that was strange to not have a simple card available...

Room was on the 1st floor which was easy to access the pool area....

They also have a shuttle that will take you within a 2 mile area to restaurants and such, as well there is a Hilton Garden Inn just the next street up....

The nice thing that happened was we had got back to the hotel around 10pm and I asked if we could still use the pool with myself and my 5 year old and he said as long as you don't make noise you can...so that was a nice touch to allow to stay open past closing time....

Room was very clean and comfortable...

Breakfast the next morning was the usual fare and the breakfast attendent (not wearing a nametag) was very coordial and friendly....

If I was in the area again...I would stay here again...

  • Stayed August 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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San Antonio, Texas
Senior Contributor
31 reviews 31 reviews
12 hotel reviews
Reviews in 16 cities Reviews in 16 cities
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed August 16, 2012 via mobile

Clean, large rooms in an excellent location. Great continental breakfadt and warm, delicious cookies in the aftrrnoon. Close to shopping and restaurants. What more could I ask for? This hotel is top notch and I highly recommend it. But not for everything I have already mentioned...I would stay here again based on nothing more than the outstanding customer service. The staff here went out of their way to make me feel at home. They greeted me each evening by my last name, and always with a smile. The employees obviously take pride in their work and the management has clearly done a phenomenal job in employee screening as well as training. It was refreshing to be treated do well! Keep up the great work, I will definitely be back!

  • Stayed August 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Burlington, CT
Top Contributor
93 reviews 93 reviews
22 hotel reviews
Reviews in 55 cities Reviews in 55 cities
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed August 7, 2012

We really enjoyed our stay at the Hampton. Right off of I-64, it is conveniently located between two attractions we came to visit. Busch Gardens and Virginia Beach are both short drives away from the Hampton. Located in a business district, all the rooms are interior access. The rooms are clean and comfortable and the staff is always there to help. The complimentary breakfast has the usual muffins and bagels as well as hot omelettes, sausages, and biscuits. Hamptons good sized indoor pool is warm and the hot tub is relaxing. We enjoyed our four night stay at the Hampton and will probably stay here again.

Room Tip: We got a great deal by booking directly with The Hampton Inn. We had a nice room on the third floor...
See more room tips
  • Stayed June 2012, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hampton Inn Newport News-Yorktown

Address: 151 Ottis Street, Newport News, VA 23602
Phone Number:
Location: United States > Virginia > Newport News
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Business Hotel in Newport News
#1 Family Hotel in Newport News
#1 Romantic Hotel in Newport News
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Hampton Inn Newport News-Yorktown 2.5*
Number of rooms: 80
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Also Known As:
Hampton Inn Newport News-Victory Blvd. Hotel Newport News
Newport News Hampton Inn

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