I'll start by saying that threeyears ago my wife and I stayed here and found it to be a "diamond in the rough." We've been using the Point Plaza Suites for our annual vacation since. After this last trip, that will be changing. Check in went fairly smoothly, especially considering that we checked in over fourth of July weekend(July 5th, 2014). However, it was all downhill from there. The plus side is that the room was clean, and there's plenty of hot water(there actually doesn't seem to be ANY cold water.) On the down side: The room came equipped with exactly on bottle of shampoo, one bottle of conditioner, one bar of soap, two sets of towels and 3/4 of a roll of toilet paper. All well and good except that in the seven days that we are scheduled to stay here(We are still here at the time of this review), cleaning services have been preformed exactly once. During which the bed was made up and the towels were folded. No more soap/ shampoo/toilet paper. I had to ask for extra towels as soon as we checked into the room, I've had to go to the front desk almost every night for soap. One night my wife and I waited at the front desk for 30 minutes while the woman behind the desk sent the security guard to housekeeping to find us soap. During the wait, the manager sat in the lobby pointedly ignoring us and watching the television. I had spoken with the man on each of my previous trips down for soap and he was rude at best. The pool has been closed for the entire time we've been here(again, over fourth of July weekend), the free breakfast was only available on two of the days we have been here, and when I tried to take a biscuit back to my wife who stayed in the room, I was told that food could not be removed from the breakfast hall! The rooms tend to get damp because there is NO ventilation in the bathrooms. If you can manage to do it, try to get a room on a higher floor, the windows open, so you can get some airflow. Just be careful, because we are on the third floor and when we opened the window, there is no screen in it! The phone in the room didnt work, and the furniture was beyond abused, we had to prop the door on the wardrobe open with a suitcase so we could watch the dilapidated television. It's also not in the city center, not that that really matters. Amenities are close by. There is a mall nearby as well as stores like Target and Wal-Mart. Plenty of restaurants nearby and even a movie theater in the nearby city center. There's direct access to route 64, which leads everywhere in Virginia. We typically come down here to go to Busch Gardens and Water Country, which are both about 20 minutes away. We have stayed here three times now, and while it is a cleanish place to sleep and shower while you go to a museum or a park, even at $70 per night, it isn't worth it, and we won't be coming back. There's a Holiday Inn across the street, and if you want to stay in this particular area, I'd start there.
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- Also Known As:
- Point Plaza Hotel Newport News
- Point Plaza Hotel And Conference