Upon arriving and checking in, we were told at check in our room was a standard double; I replied, our reservation was for a Suite, Non Smoking King. I was told our reservation came through as a standard double; thankfully, I had printed out the reservation confirmation. Dawn, the guest service personnel, asked to see (as if I was lying); however, I handed it to her. She said they didn’t have any King Suites available. I insisted we had a reservation; Dawn said she could refund our monies to our credit card, notify Priceline, and we could get a room at another hotel chain. I was shocked to say the least. I replied, well, I guess I can blog on this. She said that would not be nice. I said I had a reservation…period. Well, she finally found a room…uh? Interesting.
Our room was located half way around to the back; a parking lot entrance, which I don't mind, but it did lend to the overall "budget" feel of the place. The room smelled of smoke and something else. Make sure to request a non-smoking room and even if you do, the room will still smell like smoke and it was quite irritating to my eyes and my allergies. I returned to the front desk, and mentioned this to the staff, Dawn, and she informed us that the room was non-smoking. I replied another guest then had previously smoked in it and asked if there was another room. Dawn replied there were no other rooms--they were booked up; however, we could refund your monies, notify Priceline, etc. I asked her if she had any room spray; she came back with a bottle. I said we could try it. She walked to the room with us and quickly replied the room did not smell of smoke. I disagreed; we sprayed some on the floor-it was a hideous smell. Again, Dawn replied she could refund our monies so we could make a reservation at another hotel—at this point I was completely did not like Dawn or the hotel policy.
We kept the room, it was about 1050 at night; we were tired and we had a reservation. We went to the local Food Lion and purchased room spray, carpet spray, Lysol, and Febreze. We did the entire room and it did help.
The walls are paper thin…rooms are not very quite. We could hear the guests on each side of us and above us. The noise was very distracting especially at 1AM to 4AM. The guests decided since it was a Friday night, they could be up all night, be loud, have arguments, bounce a ball on the floor, have their TV’s loud and be very rude to the other guests. The guests were very inconsiderate of the other guests which may have different schedule and obligations for the next such as a funeral, a graduation, or even a very long road trip in which they would need their sleep. Noise levels between rooms are distracting!
The photos on the website make the hotel look much more upscale than it really is. The foyer is lovely and the breakfast area is nice, but the rooms, while very spacious, definitely need upgrading - the furniture showed lots of wear. The room photos also show much better rooms, then we stayed in…our kitchen area was dirty, the bathroom door was peeling and cracking, the vent fan had dust and perhaps mildew in it as did the one in the kitchen. The photos on line show a bed with nice lines; however, ours had holes in it and a very old bedspread not what was shown on the site—photo shoot was staged. The carpet was worn, the wall paper was coming off the walls, and the furniture had gouges. The swimming pool was huge as they say, and we had it to ourselves. The photos show it with trees, palm trees and nicely styled for a photo shoot.
It seems any upgrades that have been made in the past few years have been focused on the lobby and other "public" areas - which gives a great first impression, but can make for some disappointment when getting to your room—all the photos on the site are most certainly “staged” for a photo shoot.
We have determined, there could be some suites at this location on the interior area of the hotel which are the shots/photos seen on line and you can have those if you pay the full price; however, if you go through Priceline or other discounted sites, you will get the old, the tired, the used, the smelly rooms. They have those set aside for those which use discounted sites.
• The bathroom toiletries are Bath and Body Works--a really nice touch.
• The breakfast was good - though some items listed on the website were not available; yogurt was not available, nor was hot chocolate. The “broiled” ham did not taste good either.
• The suite itself IS very spacious, and this is a great option for a family with kids on a budget, especially with the kitchen.
All King Suites are different. Not a bad stay for the price; however, since the photos show the hotel in a different light, please make sure you are not surprised…all King Suites are different: you have your low budget King Suites and then you have those that are for the guests which did not use a site for a discounted price.
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- Also Known As:
- Point Plaza Hotel Newport News
- Point Plaza Hotel And Conference