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“Wish We Could Have Had The Breakfast” 4 of 5 stars
Review of Comfort Inn Hotel Newport News

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Comfort Inn Hotel Newport News
2.5 of 5 Hotel   |   12330 Jefferson Ave., Newport News, VA 23602   |  
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Ranked #11 of 39 Hotels in Newport News
Elkton, Maryland
Top Contributor
61 reviews 61 reviews
5 hotel reviews
Reviews in 26 cities Reviews in 26 cities
40 helpful votes 40 helpful votes
“Wish We Could Have Had The Breakfast”
4 of 5 stars Reviewed April 9, 2014

We were in town for a funeral. We had found the hotel online through a booking site, and received a really great price. But prior to the actual booking we didn't know which hotel we would be staying at.

When we found out it was the Comfort Inn we called to ensure we could get a King bed. Unfortunately the computer system was down when we first called so we were not able to make that request. When we called the next day we were able to secure the last King bed room, but it would be the handicapped room. For us, no big deal.

When we arrived the hotel, the room, and all the staff we encountered were well above par. The room did have a little odor to it - we later equated it to a service dog having stayed prior in the room, and the room not being aired out. It wasn't an obnoxious smell, just noticeable. The staff immediately provided room spray that quickly knocked it down.

If we wanted something, the staff was right there, always with a smile. The housekeepers were some of the most pleasant staff members we have ever encountered! And they allowed, and handled a late checkout without a glitch.

Our only disappointment was that the relatives had us booked solid so we were not able to try the free breakfast. Next time, I think we'll arrive a day early or stay a day later than we tell the relatives, because we'll definitely be staying at this hotel again.

Room Tip: This hotel is close to everything! A great starting point for a Hampton Roads adventure.
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  • Stayed April 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rebecca W, General Manager at Comfort Inn Hotel Newport News, responded to this review, April 11, 2014
Dear mysterytraveler56,

Thank you for your honest account of the recent stay you had here at our hotel. We appreciate your feedback as it provides an opportunity for future travelers to get a genuine glimpse into what their stays might be like while also staying here at our property. We pride ourselves on outstanding guest service, and to hear that this has been accomplished during your stay excites us tremendously! We appreciate your business and we certainly look forward to hosting your future stays in the Newport News area!

Regards,

Rebecca Waller
General Manager
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94 reviews from our community

Traveler rating
    32
    35
    9
    13
    5
See reviews for
37
14
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (18)
Date | Rating
  • English first
  • Russian first
  • Any
English first
springfield va
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed March 28, 2014

I stayed at the Comfort Inn this past Weekend. Before I checked in my room, the room I reserved had a leak. So, they switched me to another room without charge. The hotel was nice, employees were very professional. The breakfast was very good. Very close to Christopher Newport University. I also enjoyed Old Point Comfort Lighthouse and the Virginia Living Museum. All are in reasonable distance from this hotel.

  • Stayed March 2014, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rebecca W, General Manager at Comfort Inn Hotel Newport News, responded to this review, March 31, 2014
Dear Todd,

Thank you for taking the time out to review your recent stay at our property. We appreciate your input and effort in letting your fellow travelers know about our hotel! We look forward to hosting your future stays in the area!

Regards,

Rebecca Waller - General Manager
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Chicago, Illinois
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed March 12, 2014

Great , clean great night sleep. Breakfast bar was #tops .
Would have no problem staying here again. Great location. Near food and fun.
Hope I get a chance to come back and spend more time in area . But we are on a #bbq tour of North & south carolina.
Phil wingo
Porkmafia

Stayed March 2014, traveled with friends
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rebecca W, General Manager at Comfort Inn Hotel Newport News, responded to this review, March 13, 2014
Dear ChitownPhil,

Thank you for such a genuine, honest and kind review of our property. It was a pleasure having the opportunity to host your stay and look forward to the possibility of you returning to our area in the future and staying with us once more! Enjoy your BBQ tour!

Regards,
Rebecca Waller - GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed March 1, 2014

I stayed here recently and found an aging hotel that need to be updated. Old, outdated furniture in the rooms, corroded door handles and locks. The hot water took 20 minutes to arrive at my second floor room in the morning.

  • Stayed March 2014, traveled on business
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rebecca W, General Manager at Comfort Inn Hotel Newport News, responded to this review, March 3, 2014
Dear Guy Enroute,

Thank you for your review of your recent stay here at our property. Your honest feedback provides our team the opportunity to continue improving each day. I sincerely apologize for the unsatisfactory experience you had here. It is our mission to provide an excellent product and excellent service to match for each guest we have the pleasure of serving. We had a minor repair issue with our hot water heater, and it is unfortunate that your stay was affected by this. The great news is, however, that not only has that been promptly corrected, but our entire hotel is undergoing a soft renovation to ensure it is completely renovated and exceeding our guest expectation. This should be complete by Spring, so I encourage you to please give us another try in hosting your stay. If you choose to, please contact me, as I will personally ensure your stay exceeds your expectations from booking to check out!

Warmest Regards,

Rebecca Waller
rwaller@commonwealthlodging.com
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Albany, NY
Top Contributor
88 reviews 88 reviews
18 hotel reviews
Reviews in 37 cities Reviews in 37 cities
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed February 9, 2014 via mobile

Twenty of us stayed at the Comfort Inn for an organizational meeting. The rooms were good and the service was friendly. A special treat was a hot breakfast. Yes it was hot and the menu changed every day. A big plus that separated this hotel from the rest. The Olive Tree and Red Lobster was close by for lunch and dinner. The convention rate was $79. They also had a shuttle from the airport. If the shuttle was not available, they paid the cab fare. A very good choice for a traveler to Newport News.

Stayed February 2014, traveled on business
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rebecca W, General Manager at Comfort Inn Hotel Newport News, responded to this review, February 10, 2014
Dear sengi96,

Thank you genuinely for your accurate review of your recent stay at our property. We appreciate your feedback as it helps your fellow travelers get a candid, inside look at the wonderful service, product and amenities we offer here at the Comfort Inn! Thank you for your business and we look forward to hosting your future stays in our area!

Regards,

Rebecca Waller
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Raleigh, NC
Top Contributor
86 reviews 86 reviews
68 hotel reviews
Reviews in 63 cities Reviews in 63 cities
87 helpful votes 87 helpful votes
4 of 5 stars Reviewed December 9, 2013

I stayed here over the Labor Day holiday; it might be a bit nicer than the ultra-budget places I usually stay, but it was listed as an official motel for a nearby event, with a special discount. I decided to take chance on a two-night stay, and it ended up working ok. Total price wasn't too much more than mid 60-ish for each night, and it was definitely a good deal.

The motel itself is in great shape, and the room had no flaws at all, with the full range of in-room amenities. The TV and Wi-fi both worked great. The bed was comfortable and I got a good, quiet night's rest both nights.

A major advantage of this motel is its location- right on the parking lot of the local mall, which itself is in the middle of a big commercial/food district- you can find just about anything you can think of within a very short driving distance. It is right by the main interstate highway, and very close to the airport as well.

Room Tip: Check to see if any discounts apply.
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  • Stayed September 2013, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rebecca W, Guest Relations Manager at Comfort Inn Hotel Newport News, responded to this review, December 10, 2013
Dear HTOMC42,

Thank you kindly for your honest, candid and generous review of your recent stay here at our property! We appreciate your business, and you taking the time to inform your fellow travelers about our properties attributes! If you ever find yourself in our area again, we would love the opportunity to host your future stays as well! Merry Christmas!
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Chapel Hill, NC
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed November 18, 2013

The front desk has always been very helpful and accommodating whenever I needed anything or had a question concerning my room. I have stayed there many times and will continue to do so. A great value for the price and within walking distance to the mall and restaurants.

  • Stayed October 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rebecca W, Manager at Comfort Inn Hotel Newport News, responded to this review, November 19, 2013
Dear travelerjnfjr,

Thank you for your honest candid review of our hotel! We appreciate your loyalty and return business and look forward to hosting your future stays in the area as always. See you soon!

Happy Holidays!

Regards,
Rebecca Waller, GSM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Comfort Inn Hotel Newport News

Address: 12330 Jefferson Ave., Newport News, VA 23602
Phone Number:
Location: United States > Virginia > Newport News
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#5 Romantic Hotel in Newport News
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Comfort Inn Hotel Newport News 2.5*
Number of rooms: 122
Official Description (provided by the hotel):
Welcome to the Comfort Inn Newport News. We are centrally located at the intersection of I-64 and Jefferson Avenue (Exit 255A), less than one mile from Newport News/Williamsburg Airport and in the same parking lot as Patrick Henry Mall. Our hotel is convenient to all area attractions, including the Virginia Living Museum, Mariners Museum, Ferguson Center for the Arts, Christopher Newport University, Busch Gardens, Yorktown Victory Center and Jamestown Settlement. The Boo Williams Sportsplex, Stony Run Athletic Complex and York County Sportsplex are all within minutes of our hotel. Whether you are here for business or leisure, you'll find many great amenities waiting for you at the Comfort Inn Newport News, such as our free hot breakfast, free high-speed wireless internet access, onsite fitness center and outdoor pool. Relax in one of our 122 spacious rooms featuring a microwave, refrigerator, coffeemaker and 32-inch flat-screen TV's! ... more   less 
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Also Known As:
Comfort Inn Newport News
Newport News Comfort Inn

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