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“Good Value and Great Location” 4 of 5 stars
Review of Comfort Inn Hotel Newport News

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Comfort Inn Hotel Newport News
2.5 of 5 Hotel   |   12330 Jefferson Ave., Newport News, VA 23602   |  
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Ranked #11 of 37 hotels in Newport News
Lawrenceville, New Jersey
Senior Contributor
37 reviews 37 reviews
11 hotel reviews
Reviews in 30 cities Reviews in 30 cities
34 helpful votes 34 helpful votes
“Good Value and Great Location”
4 of 5 stars Reviewed February 22, 2013

While this Comfort Inn may not be the most extravagant hotel in the Hampton Roads region, it is a good choice for those who want something clean, basic, and close to points of interest. The room and hallways were very clean and well-kept. A lot of the appliances in the room such as the lamps and alarm clock looked like they have been there for years because they seemed to have signs of wear on them. Since everything was perfectly operational, I would not say they needed to be replaced but the signs of wear were visible. The TV was a CRT tube TV which still worked very well, although some channels had less clear picture than others. When I hooked up my portable DVD player to the TV with RCA cables, it worked fine and the picture was good.

Free breakfasts were included, although they can be a hit or miss. One day, the eggs tasted fresh while another day, they tasted like they were reheated. Other than that, the rest of the food such as the oranges and waffles tasted fine. The free coffee included was very good as well and there was also a coffee maker in the room.

The exercise room was of a moderate size had some good equipment for both cardio and weight lifting exercises. Like in most hotels, you need to use the same key card you use for your room to get in. There were drink vending machines on every floor, and I saw a snack machine only on the first floor. There is an outdoor pool, but it is seasonal so it was obviously closed in December. Free wireless internet is available, and it worked well on my laptop.

The location of the hotel is excellent because it is close to many different stores and restaurants. It is walking distance from Patrick Henry Mall and a short drive away from a number of shopping centers. I would consider Virginia's Hampton Roads region to be the state's best region to visit for tourists, although I can tell that many more out-of-town and out-of-state travelers visit in the spring and summer than in the winter for obvious reasons. Even around New Years time, there are many places to visit in the region and with this hotel being no more than an hour away from Norfolk, Virginia Beach, and the historic triangle (Yorktown, Williamsburg, Jamestown), it is an ideal hotel for those who want all of the desired amenities they would need in a hotel for several days while saving money at the same time.

  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CINNGM, General Manager at Comfort Inn Hotel Newport News, responded to this review, February 25, 2013
On behalf of the staff at the Comfort Inn Newport News at Patrick Henry Mall, I thank you for your comments regarding your stay and for your patronage. Our staff takes great pride in keeping the hotel clean and taking care of our guests. Our convenient location and services stack up to be a great value for travellers in our area, and we are mindfull to take your feedback to help us shore up any deficiencies you may have encountered during your stay. We hope to see you again soon.

Patrick Cooney
General Manager
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74 people have reviewed this hotel

Traveler rating
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    4
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
Date | Rating
  • English first
  • Any
English first
Bedford, Virginia
Contributor
19 reviews 19 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed February 18, 2013

The "Breakfast Cafe" was excellent - much more than just bagels and donuts. Their FREE breakfast included wafffles, yogurt, cereal, fresh fruit, instant oatmeal, eggs, bacon, sausage, a variety of juices and coffee, hot chocolate & tea. They also had a 24-hour free coffee /hot tea / hot chocolate area.

The rooms were very comfortable and clean. The seating area had plenty of space for lounging. And we were able to set up our computer on the in-room desk to check our e-mails.

Only problems we had in a 4-night stay was attention to small details: toilet paper had to be requested when it should have been refilled with room cleaning; the bed curtain was torn and hanging and our room key would not work twice - we had to go back to the lobby to get it fixed.

For the money value - we would certainly stay again.

Room Tip: We requested a room away from the noisier side (away from the highway).
See more room tips
  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CINNGM, General Manager at Comfort Inn Hotel Newport News, responded to this review, February 21, 2013
We truly appreciate your comments regarding your stay with us. Our product and service is indeed a great value for the traveling public as you have stated. It appears we still have some homework to do to hit even higher marks and we will do just that thanks to your feedback. We look forward to seeing you again for your next trip to our area.

Patrick Cooney
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
COLORADO SPRINGS
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed February 6, 2013

We had a late night in and early morning out flights from Newport News and found this Comfort Inn very convenient (right around the corner) to the airport, and easy on/off the freeway (64). It was clean, nice staff, and had a good breakfast selection. Also convenient to a major mall, pubs, and restaurants. The only negative I can think of was the bathroom was extremely small, but not a big deal for us. Might be for some older or handicap folks. All around nice stay.

  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CINNGM, General Manager at Comfort Inn Hotel Newport News, responded to this review, February 8, 2013
We greatly appreciate your feedback. It is true we have many convenient features at our location. What makes all those features stand out even more is a clean room and friendly attentive staff available to our guests as you described. I thank you for choosing to stay with us and hope to see you again in the near future.

Patrick Cooney
General Manager
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Southcentral Florida
Top Contributor
94 reviews 94 reviews
19 hotel reviews
Reviews in 49 cities Reviews in 49 cities
56 helpful votes 56 helpful votes
5 of 5 stars Reviewed January 19, 2013 via mobile

This was our 3rd or 4th stay. We keep going back because the location is excellent (near family, but beside the Mall) and everything is always top notch! We had our daughter's small dog one night. You'd never know there were other pets there. We will be back!

  • Stayed December 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CINNGM, General Manager at Comfort Inn Hotel Newport News, responded to this review, January 28, 2013
We appreciate your repeated patronage. I am pleased you find our accommodations suitable
and convenient to your needs, especially our pet friendly status. We look forward to serving
you in the future each and every time you are in the Newport News area.

Patrick Cooney
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Richmond
Top Contributor
55 reviews 55 reviews
6 hotel reviews
Reviews in 17 cities Reviews in 17 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed October 25, 2012

Great location that made traveling to several different baseball fields for a weekend tournament, plus right next to a mall to entertain the team. Had a better than average breakfast - much more than you usually get. The room was comfortable & clean. The only thing that was wrong was the laundry room. Its a very large hotel and only 2 washers - one was broken. In the middle of my 2nd load, the washer broke. The staff went out of there way to help me by taking the wet laundry to the hotel facility to finish. Our baseball team was able to go on the field the next day in clean & dry ballpants! Just beware, the doors are heavy & slam closed.

  • Stayed October 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CINNGM, General Manager at Comfort Inn Hotel Newport News, responded to this review, January 25, 2013
I thank you for your comments regarding your stay with your baseball team. We take great
pride in our staff and their ability to be proactive in addressing a guests need as it pertained to
aiding your team's laundry needs when our on site coin machines failed. We look forward to
hosting your team in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Charlottesville, Virginia
Senior Contributor
49 reviews 49 reviews
22 hotel reviews
Reviews in 20 cities Reviews in 20 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed September 27, 2012

Stay at this Comfort Inn regularly as my daughter attends Christopher Newport University, which is nearby. Hotel is convenient to several places to eat. Average rooms and amenities (complimentary breakfast). Hotel rooms are pricey in this area, and the value of this hotel is about average.

  • Stayed June 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CINNGM, General Manager at Comfort Inn Hotel Newport News, responded to this review, January 25, 2013
We appreciate your comments and your business. I am pleased that our property
provides for you a convenient location when visiting your college student. We have some in room
upgrades scheduled for the upcoming year that I feel will enhance your overall experience
with us and improve your perceived value as well.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Baltimore
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed September 23, 2012 via mobile

We stayed for just 1 night and really enjoyed it. The staff was friendly, rooms were clean, the beds were comfortable, and the free breakfast was delicious. We don't have any complaints. We felt welcome and the employees were very accommodating. We didn't get a chance to check out the pool but I'm sure it was great.

  • Stayed September 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CINNGM, General Manager at Comfort Inn Hotel Newport News, responded to this review, January 25, 2013
We greatly appreciate your patronage and your positive comments regarding your stay. It is our
goal to provide a clean, comfortable product and deliver the best in customer service so you can
come to expect it each time you visit our area and stay with us.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Comfort Inn Hotel Newport News

Address: 12330 Jefferson Ave., Newport News, VA 23602
Phone Number:
Location: United States > Virginia > Newport News
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#4 Romantic Hotel in Newport News
#9 Family Hotel in Newport News
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Comfort Inn Hotel Newport News 2.5*
Official Description (provided by the hotel):
Welcome to the Comfort Inn Newport News. We are centrally located at the intersection of I-64 and Jefferson Avenue (Exit 255A), less than one mile from Newport News/Williamsburg Airport and in the same parking lot as Patrick Henry Mall. Our hotel is convenient to all area attractions, including the Virginia Living Museum, Mariners Museum, Ferguson Center for the Arts, Christopher Newport University, Busch Gardens, Yorktown Victory Center and Jamestown Settlement. The Boo Williams Sportsplex, Stony Run Athletic Complex and York County Sportsplex are all within minutes of our hotel. Whether you are here for business or leisure, you'll find many great amenities waiting for you at the Comfort Inn Newport News, such as our free hot breakfast, free high-speed wireless internet access, onsite fitness center and outdoor pool. Relax in one of our 122 spacious rooms featuring a microwave, refrigerator, coffeemaker and 32-inch flat-screen TV's! ... more   less 
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Also Known As:
Comfort Inn Newport News
Newport News Comfort Inn

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