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Comfort Inn Hotel Newport News: Traveler Reviews

2.5 of 5
12330 Jefferson Ave., Newport News, VA 23602
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Ranked #16 of 39 hotels in Newport News
Most recent review
4 of 5 stars Reviewed February 18, 2013
susan r Bedford, Virginia
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44 reviews from our community

    Trip type
Traveler rating
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Date Rating
Bedford, Virginia
1 review
“Excellent "Breakfast Cafe" and Terrific Value”
4 of 5 stars Reviewed February 18, 2013

The "Breakfast Cafe" was excellent - much more than just bagels and donuts. Their FREE breakfast included wafffles, yogurt, cereal, fresh fruit, instant oatmeal, eggs, bacon, sausage, a variety of juices and coffee, hot chocolate & tea. They also had a 24-hour free coffee /hot tea / hot chocolate area.

The rooms were very comfortable and clean. The seating area had plenty of space for lounging. And we were able to set up our computer on the in-room desk to check our e-mails.

Only problems we had in a 4-night stay was attention to small details: toilet paper had to be requested when it should have been refilled with room cleaning; the bed curtain was torn and hanging and our room key would not work twice - we had to go back to the lobby to get it fixed.

For the money value - we would certainly stay again.

Room Tip: We requested a room away from the noisier side (away from the highway).
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  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CINNGM, General Manager at Comfort Inn Hotel Newport News, responded to this review
February 21, 2013
We truly appreciate your comments regarding your stay with us. Our product and service is indeed a great value for the traveling public as you have stated. It appears we still have some homework to do to hit even higher marks and we will do just that thanks to your feedback. We look forward to seeing you again for your next trip to our area.

Patrick Cooney
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
COLORADO SPRINGS
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
“Near the Airport”
4 of 5 stars Reviewed February 6, 2013

We had a late night in and early morning out flights from Newport News and found this Comfort Inn very convenient (right around the corner) to the airport, and easy on/off the freeway (64). It was clean, nice staff, and had a good breakfast selection. Also convenient to a major mall, pubs, and restaurants. The only negative I can think of was the bathroom was extremely small, but not a big deal for us. Might be for some older or handicap folks. All around nice stay.

  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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See 2 more reviews by TIMOTHY W for Newport News
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CINNGM, General Manager at Comfort Inn Hotel Newport News, responded to this review
February 8, 2013
We greatly appreciate your feedback. It is true we have many convenient features at our location. What makes all those features stand out even more is a clean room and friendly attentive staff available to our guests as you described. I thank you for choosing to stay with us and hope to see you again in the near future.

Patrick Cooney
General Manager
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Southcentral Florida
Top Contributor
58 reviews 58 reviews
15 hotel reviews
Reviews in 28 cities Reviews in 28 cities
13 helpful votes 13 helpful votes
“Always a comfort!”
5 of 5 stars Reviewed January 19, 2013 via mobile

This was our 3rd or 4th stay. We keep going back because the location is excellent (near family, but beside the Mall) and everything is always top notch! We had our daughter's small dog one night. You'd never know there were other pets there. We will be back!

  • Stayed December 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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See 2 more reviews by HarleyRiderClassic for Newport News
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CINNGM, General Manager at Comfort Inn Hotel Newport News, responded to this review
January 28, 2013
We appreciate your repeated patronage. I am pleased you find our accommodations suitable
and convenient to your needs, especially our pet friendly status. We look forward to serving
you in the future each and every time you are in the Newport News area.

Patrick Cooney
General Manager
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Richmond
Senior Contributor
32 reviews 32 reviews
5 hotel reviews
Reviews in 10 cities Reviews in 10 cities
1 helpful vote 1 helpful vote
“Great Place”
4 of 5 stars Reviewed October 25, 2012

Great location that made traveling to several different baseball fields for a weekend tournament, plus right next to a mall to entertain the team. Had a better than average breakfast - much more than you usually get. The room was comfortable & clean. The only thing that was wrong was the laundry room. Its a very large hotel and only 2 washers - one was broken. In the middle of my 2nd load, the washer broke. The staff went out of there way to help me by taking the wet laundry to the hotel facility to finish. Our baseball team was able to go on the field the next day in clean & dry ballpants! Just beware, the doors are heavy & slam closed.

  • Stayed October 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CINNGM, General Manager at Comfort Inn Hotel Newport News, responded to this review
January 25, 2013
I thank you for your comments regarding your stay with your baseball team. We take great
pride in our staff and their ability to be proactive in addressing a guests need as it pertained to
aiding your team's laundry needs when our on site coin machines failed. We look forward to
hosting your team in the near future.
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Charlottesville, Virginia
Senior Contributor
30 reviews 30 reviews
15 hotel reviews
Reviews in 16 cities Reviews in 16 cities
4 helpful votes 4 helpful votes
“Nice Hotel in Newport News”
4 of 5 stars Reviewed September 27, 2012

Stay at this Comfort Inn regularly as my daughter attends Christopher Newport University, which is nearby. Hotel is convenient to several places to eat. Average rooms and amenities (complimentary breakfast). Hotel rooms are pricey in this area, and the value of this hotel is about average.

  • Stayed June 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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See 2 more reviews by Jeff M for Newport News
Ask Jeff M about Comfort Inn Hotel Newport News
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CINNGM, General Manager at Comfort Inn Hotel Newport News, responded to this review
January 25, 2013
We appreciate your comments and your business. I am pleased that our property
provides for you a convenient location when visiting your college...
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
 
 
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Additional Information about Comfort Inn Hotel Newport News

Also Known As:
Comfort Inn Newport News
Newport News Comfort Inn
Address: 12330 Jefferson Ave., Newport News, VA 23602
Region: United States > Virginia > Newport News
Amenities:
Business Center Fitness Center Free Breakfast Free High-Speed Internet Free Parking Pets Allowed Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #16 of 39 hotels in Newport News
Price Range: $
Hotel Class:2.5 star (2.5*)
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