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“The worst accomondations” 1 of 5 stars
Review of Key West Inn

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Key West Inn
2.0 of 5 Motel   |   11845 Jefferson Avenue, Newport News, VA 23606 (Formerly Centerstone Inn Newport News)   |  
Hotel amenities
Ranked #17 of 39 Hotels in Newport News
Fredericksburg, Virginia
1 review
“The worst accomondations”
1 of 5 stars Reviewed June 17, 2013

The room was dirty and the mattress was torn apart. The electrical outlets were not working properly. The hotel was really a dump exterior and interior. It was a pretty frightening experience, I will never stay there again and certainly would not recommend.The staff was very nice and friendly. I didn't expect such a horrible experience due to the location surrounding other upscale hotels and motels. We ended up leaving after our event because it was too horrifying to sleep in the bed more or less the room.

Very dissatisfied

Room Tip: I wouldn't recommend any room.
See more room tips
  • Stayed June 2013, traveled on business
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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21 reviews from our community

Traveler rating
    6
    6
    2
    4
    3
See reviews for
6
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7
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (6)
Date | Rating
  • English first
  • Any
English first
Newport News
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 11, 2013

I and my girlfriend stayed here while waiting for the closing of our house loan, prior to moving into our new house. We'd stayed at a competing motel for a week before coming here, and were quite pleased with our new choice. The management staff was friendly, and very attentive to any request, acting instantly to any problem. The site is close to both fast-food and in-house dining restaurants, as well as having a 7-11 with gas pumps only two buildings away. We would definitely stay here again.

  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rockledge, Florida
Senior Reviewer
9 reviews 9 reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed April 29, 2013

Wonderful location, rooms are average but a good value for the weekly rates. Staff very friendly and accommodating. Would definitely return when in the area.Rooms are clean and have everything you need. I stayed for several 2 week periods and worked nights so in and out at all hours, felt safe and secure, staff always available if needed. Restaurants, lots of shopping including the mall all very close. WI-Fi included, most area hotels charge extra for it.

  • Stayed March 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
newport news
1 review
2 of 5 stars Reviewed April 8, 2013

Have stayed at this venue many times in the past under a different flag. WAS a decent low price venue. Has gone way down since then. Staff was friendly and accomodating (sp). Bottom sheets
not fitted. No stopper in sink. Towels skimpy in quanity and quality. Toilet paper in short supply.
There was a hair drier. No in room coffee - no breakfast. There is a Sonic's next door. No receipt offered (did not request one). Lacked available places to plug in. Did have wi-fi.
Probably would NOT stay again.

  • Stayed April 2013, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Fairfax, Virginia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 8, 2013

Very amiable staff, willing to take care of any requests that you might have regarding the room. The location of Jefferson couldn't be better as it was close to the location of my work and had plenty of restaurants in the local vicinity. The rooms themselves are of standard size and well kept. I was able to get all my work done using the WiFi which was fortunately extremely quick. If you're looking for a clean room to stay in in a prime business area, this place is solid.

  • Stayed February 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Newport News, Virginia, United States
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed March 8, 2013

I came to this location looking for a room for one night. Even though I only needed the room for 1 night I had 1 request. The gentleman at the front desk assisted the young lady in finding me a tv with a/v jacks. He didnt have to but him going that extra mile made me want to stay here. Fast wifi, Big Rooms. IM HAPPY

  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fairfax, Virginia
Contributor
12 reviews 12 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
1 of 5 stars Reviewed June 24, 2011

Staff was very friendly but that alone was not enough to return. Room was billed as "non-smoking" but it smelled of stale smoke. Very dingy. Mentioned to front desk that a light bulb was out and that the TV remote didn't work and no one came to replace either. I chose not to stay the second night I had booked and stayed at another hotel.

  • Stayed June 2011, traveled with family
    • 3 of 5 stars Value
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Key West Inn

Address: 11845 Jefferson Avenue, Newport News, VA 23606 (Formerly Centerstone Inn Newport News)
Location: United States > Virginia > Newport News
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Wheelchair access
Hotel Style:
Ranked #17 of 39 Hotels in Newport News
Price Range (Based on Average Rates): $
Hotel Class:2 star — Key West Inn 2*
Number of rooms: 52
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