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“Great amenities and service” 5 of 5 stars
Review of Residence Inn Newport News Airport

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Residence Inn Newport News Airport
3.0 of 5 Hotel   |   531 St Johns Road, Newport News, VA 23602   |  
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Ranked #7 of 39 Hotels in Newport News
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“Great amenities and service”
5 of 5 stars Reviewed February 18, 2013 via mobile

I know a little late for this review, but I was shocked with some of these reviews. Now I usually stay at all the hot spots but for Newport News...this was perfect; I had a kitchen, fireplace, and comfortable bed. Shopping (grocery and mall) all nearby. Above all, service was perfect! Thanks to Danacey Harvey :) she made sure we were taken care of...this review is long overdue especially with Ms. Harvey making sure a room was ready to go with me running in for a business trip and having to deal with a hectic schedule. I will be staying here when I come back in town!

  • Stayed November 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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162 reviews from our community

Traveler rating
    93
    40
    18
    6
    5
See reviews for
88
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (37)
Date | Rating
  • English first
  • Any
English first
Denver, Colorado
Contributor
13 reviews 13 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed February 7, 2013

I arrived on a Sunday afternoon. The room that I was assigned did not have the full distribution of bath towels (only one full size towel was available). I called the desk and they did respond quickly. The location of the motel does not bode well for food deliveries - it is not exactly in the delivery zones for Pizza Hut or Dominoes. The room is average, furniture is showing signs of wear and overuse. Beds used to be more comfortable but are disappointing for a Residence Inn.

Room Tip: Rooms on the east side are close to the airport and are noisy.
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  • Stayed February 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Iowan
Senior Contributor
35 reviews 35 reviews
25 hotel reviews
Reviews in 23 cities Reviews in 23 cities
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed February 2, 2013

We booked a 1 bedroom suite with 2 queen beds. The bedroom was very spacious, but it definitely took a bit out of the living area, at least from what I've experienced in other RI's. We're usually in a 1 bedroom with a king, where the bedroom area is smaller. Anyway, I digress! We brought our dog with us, and I assume we were put in a room where they put people with pets, since the carpet was quite stained. It didn't really bother me, since like I said we had our dog. If anything it was a relief knowing that if an accident happened it wouldn't be the end of the world! For those traveling with animals, they have a nice area out back to let them play and do their business. The beds were very comfy and very soft. If you aren't a fan of soft beds, these will probably not be ideal.

The pool was nice. Definitely wish there had been a hot tub. The pool room, though, was freezing cold! Granted, it was cold outside while we were there, even snowed a little, but wow! I asked an employee at one point if it was always that cold, and she acted like she had no idea what I meant. The water was nice, but the air temp definitely needed at least 10 degrees to make it even comfortable.

There are plenty of restaurants near the hotel. Some are a little further if you go to the mall, but still easily reachable. Breakfast was great each day. Especially enjoyed the french toast!

I'll end this by saying that the employees here honestly made our trip just so much better. Everyone we ran into would smile and say hi. A few of them would see us taking our dog out and chat with us about him. The front desk clerks were so helpful, especially the lady who was there at our check in. I was often alone with my two kids and dog as my husband was working at Langley, and having the employees be so helpful was amazing. A sincere thanks to everyone working here!

  • Stayed January 2013, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Denver, Colorado
Top Contributor
60 reviews 60 reviews
23 hotel reviews
Reviews in 15 cities Reviews in 15 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed January 28, 2013

The hotel is only about a couple of miles from Newport News/Williamsburg airport. The Patrick Henry mall and shopping district is very close to the hotel on the other side of the street. There are plenty of eating places near by.

The staff at this hotel for the most part were very friendly and polite. I would especially like to call out the friendliness of Ruby in the breakfast food serving area. She was very helpful with guest and assisted me with the waffle maker when we noticed the timer was not set correctly to cook the waffles. She also knew several guest by name and said good morning to all who came through.

The only down fall would have been my last night there, the house cleaning staff never replaced the used towels, face cloths, hand cloths or bathroom floor towel after taking the used ones away. I am hoping this was just a simple oversize on their behalf on the 5th floor.

  • Stayed January 2013, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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phfnn, General Manager at Residence Inn Newport News Airport, responded to this review, January 29, 2013
Thank you for sharing your review with us. We are so glad you enjoyed your stay and we all love Ruby!! She does her best to remember as many guest names as she can. I will speak with housekeeping regarding your linen and I'm very sorry but I'm glad you brought that to our attention so that this does not happen to another guest. Thank you!
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Mashantucket, Connecticut
Senior Contributor
21 reviews 21 reviews
6 hotel reviews
Reviews in 15 cities Reviews in 15 cities
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed December 28, 2012

We booked a "Larger One Bedroom King bed Suite" What we were given was a "Corner Suite" which has one queen size bed, a fireplace and very little floor space. The front desk did not notify use that the room was going to have a smaller bed. This room does not have space for a cot so my youngest slept on the floor using blankets we had in the car, my oldest on the full size (not a queen) pull out using the only blanket in the closet, and my husband and I attempted to sleep on the bed. There were only 3 glasses in the cabinet and 3 towels for 4 people. I called the front desk and the front desk clerk brought us 2 more towels. I didn't realize the bed size issue until we were undressed and trying to sleep.

The next morning I attempted to find someone at the front desk to ask about getting either a refund or moving us to another room. I waited 20 minutes but no one came to the desk. I couldn't continue to wait so we left for our planned activities. That night we returned to the room to discover that the room had not been cleaned. No beds made, and trash still in cans. It's not liked we trashed the room but we did have to move a lot of furniture to accommodate the kids. The beds were not made either. Good thing we didn't actually need fresh towels or want more blankets.

The next morning housekeeping showed up as we were getting ready to head out. When I let her in she immediately asked if someone was in the bathroom. I said yes so she grabbed the kitchen trash and left. Did not vacuum, dust, or even ask if we needed anything like towels. We left shortly after she was finished and passed her cart in the hall. She didn't have any towels or anything else on it. Unless the vacuum was in that room with her then she didn't have one of those either. It's safe to assume that taking out the trash is the limit of what housekeeping is capable of.

When we returned to our room that night it stank of mold. My eyes started to burn and my head immediately started to hurt. I called the front desk. He offered to move us so I asked if they had a room that met our reservation requirements. The best he could do was a "Larger Room". There were no one bedroom suites available but he could make a note of the problem and have maintenance come by the next day. He then hung up on me.

I wrote to Marriott Corporate to complain about the issues above. I received an email that the manager would contact me in the next 24 to 48 hours. This was our last day. When we returned to the hotel there were no messages. Housekeeping had come by and made the beds. They also took all the towels, leaving us 3 towels for 4 people. The next morning we did not receive the bill under our door. We went to the front desk to check out.

The manager argued that King size beds in hotels are smaller than King size beds you see in the store. She insisted that we had a king size bed. She wouldn't even refund the difference in cost between the Larger 1 bedroom suite we were supposed to get and the smaller Corner suite that we were stuck in. She refused to acknowledge that there were any other problems with the room. She also refused to compensate us in any fashion for the problems we had. I followed up with Marriott Corporate but have not heard back from them.

Room Tip: Demand that you get get the room you reserved. They like to bait and switch here.
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  • Stayed December 2012, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
phfnn, General Manager at Residence Inn Newport News Airport, responded to this review, January 3, 2013
We are extremley sorry that you did not enjoy your recent stay with us. I would like to apologize that you did not get the service that you should of recieved from us. I have spoken to my housekeeping department in regards to your service and we have made immediate changes so that this does not happen to another guest. In regards to the bed size in your room, it did measure out to be a standard hotel king size bed which is 80 inches long and 72 inches wide. We also compared this to the other king size beds in the hotel. The corner suite that you were in was one of the largest one bedroom suites that we have on property. Im very sorry that we did not meet your expectations and have refunded your Marriott rewards account some points for your stay. If you have any further questions please feel free to contact me anytime. Thank you
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Romeoville, Illinois, United States
1 review
4 of 5 stars Reviewed November 26, 2012

I was going to move my hotel stay when my shower wasnt working but they went above and beyond to fix the problems I encountered...They took the time to remember my sons and my name...If you dont know what to do just ask the anyone from housekeeping to the front desk and they will assist you...they never made me feel as though I was asking to many questions or my son was a bother as he ran around with the other kids he saw in the lobby...This place is family oriented and as my title states you cant buy hospitality!!!

  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
phfnn, General Manager at Residence Inn Newport News Airport, responded to this review, January 3, 2013
Wow! Thank you so much for your wonderful review. We are so glad you and your family enjoyed your stay. We strive very hard to make every guest feel that this is their home away from home. We hope if you are ever in the area again you will come stay with us. It was a pleasure having you here and love children!
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Top Contributor
54 reviews 54 reviews
5 hotel reviews
Reviews in 16 cities Reviews in 16 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed November 20, 2012 via mobile

We've been staying here over the past 4 years when we visit relatives a couple times each year. The rooms are starting to show there age. The person at the front desk was not very helpful, which is unusual. The head of housekeeping, Denise was exceptional.

  • Stayed November 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
phfnn, General Manager at Residence Inn Newport News Airport, responded to this review, January 3, 2013
Thank you for your review, I would like to say thank you for staying with us over the past four years that really means a alot. We are currently having our furntiture replaced that is worn. Im very sorry and apologize that you had to experience that during your stay with us.We hope to see you again in your future travels. Thank you
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Additional Information about Residence Inn Newport News Airport

Address: 531 St Johns Road, Newport News, VA 23602
Location: United States > Virginia > Newport News
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Family Hotel in Newport News
#11 Business Hotel in Newport News
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn Newport News Airport 3*
Number of rooms: 125
Official Description (provided by the hotel):
Residence Inn Newport News Airport (PHF) is the perfect location for your long term stay in Newport News. You will be impressed with our basketball/tennis courts for family fun. We are pet-friendly so bring your best friend with you. We offer complimentary airport shuttle, wireless internet and daily healthy breakfast buffet. ... more   less 
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Also Known As:
Residence Inn Newport News Airport Hotel Newport News

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