We booked a 1 bedroom suite with 2 queen beds. The bedroom was very spacious, but it definitely took a bit out of the living area, at least from what I've experienced in other RI's. We're usually in a 1 bedroom with a king, where the bedroom area is smaller. Anyway, I digress! We brought our dog with us, and I assume we were put in a room where they put people with pets, since the carpet was quite stained. It didn't really bother me, since like I said we had our dog. If anything it was a relief knowing that if an accident happened it wouldn't be the end of the world! For those traveling with animals, they have a nice area out back to let them play and do their business. The beds were very comfy and very soft. If you aren't a fan of soft beds, these will probably not be ideal.

The pool was nice. Definitely wish there had been a hot tub. The pool room, though, was freezing cold! Granted, it was cold outside while we were there, even snowed a little, but wow! I asked an employee at one point if it was always that cold, and she acted like she had no idea what I meant. The water was nice, but the air temp definitely needed at least 10 degrees to make it even comfortable.

There are plenty of restaurants near the hotel. Some are a little further if you go to the mall, but still easily reachable. Breakfast was great each day. Especially enjoyed the french toast!

I'll end this by saying that the employees here honestly made our trip just so much better. Everyone we ran into would smile and say hi. A few of them would see us taking our dog out and chat with us about him. The front desk clerks were so helpful, especially the lady who was there at our check in. I was often alone with my two kids and dog as my husband was working at Langley, and having the employees be so helpful was amazing. A sincere thanks to everyone working here!

The hotel is only about a couple of miles from Newport News/Williamsburg airport. The Patrick Henry mall and shopping district is very close to the hotel on the other side of the street. There are plenty of eating places near by.

The staff at this hotel for the most part were very friendly and polite. I would especially like to call out the friendliness of Ruby in the breakfast food serving area. She was very helpful with guest and assisted me with the waffle maker when we noticed the timer was not set correctly to cook the waffles. She also knew several guest by name and said good morning to all who came through.

The only down fall would have been my last night there, the house cleaning staff never replaced the used towels, face cloths, hand cloths or bathroom floor towel after taking the used ones away. I am hoping this was just a simple oversize on their behalf on the 5th floor.

We booked a "Larger One Bedroom King bed Suite" What we were given was a "Corner Suite" which has one queen size bed, a fireplace and very little floor space. The front desk did not notify use that the room was going to have a smaller bed. This room does not have space for a cot so my youngest slept on the floor using blankets we had in the car, my oldest on the full size (not a queen) pull out using the only blanket in the closet, and my husband and I attempted to sleep on the bed. There were only 3 glasses in the cabinet and 3 towels for 4 people. I called the front desk and the front desk clerk brought us 2 more towels. I didn't realize the bed size issue until we were undressed and trying to sleep.

The next morning I attempted to find someone at the front desk to ask about getting either a refund or moving us to another room. I waited 20 minutes but no one came to the desk. I couldn't continue to wait so we left for our planned activities. That night we returned to the room to discover that the room had not been cleaned. No beds made, and trash still in cans. It's not liked we trashed the room but we did have to move a lot of furniture to accommodate the kids. The beds were not made either. Good thing we didn't actually need fresh towels or want more blankets.

The next morning housekeeping showed up as we were getting ready to head out. When I let her in she immediately asked if someone was in the bathroom. I said yes so she grabbed the kitchen trash and left. Did not vacuum, dust, or even ask if we needed anything like towels. We left shortly after she was finished and passed her cart in the hall. She didn't have any towels or anything else on it. Unless the vacuum was in that room with her then she didn't have one of those either. It's safe to assume that taking out the trash is the limit of what housekeeping is capable of.

When we returned to our room that night it stank of mold. My eyes started to burn and my head immediately started to hurt. I called the front desk. He offered to move us so I asked if they had a room that met our reservation requirements. The best he could do was a "Larger Room". There were no one bedroom suites available but he could make a note of the problem and have maintenance come by the next day. He then hung up on me.

I wrote to Marriott Corporate to complain about the issues above. I received an email that the manager would contact me in the next 24 to 48 hours. This was our last day. When we returned to the hotel there were no messages. Housekeeping had come by and made the beds. They also took all the towels, leaving us 3 towels for 4 people. The next morning we did not receive the bill under our door. We went to the front desk to check out.

The manager argued that King size beds in hotels are smaller than King size beds you see in the store. She insisted that we had a king size bed. She wouldn't even refund the difference in cost between the Larger 1 bedroom suite we were supposed to get and the smaller Corner suite that we were stuck in. She refused to acknowledge that there were any other problems with the room. She also refused to compensate us in any fashion for the problems we had. I followed up with Marriott Corporate but have not heard back from them.

I was going to move my hotel stay when my shower wasnt working but they went above and beyond to fix the problems I encountered...They took the time to remember my sons and my name...If you dont know what to do just ask the anyone from housekeeping to the front desk and they will assist you...they never made me feel as though I was asking to many questions or my son was a bother as he ran around with the other kids he saw in the lobby...This place is family oriented and as my title states you cant buy hospitality!!!