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“Very Average” 3 of 5 stars
Review of Chalet Suzanne

Chalet Suzanne
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Chalet Suzanne
Route de Morel, Meribel, France   |  
Hotel amenities
Ranked #9 of 9 Meribel B&B and Inns
Leeds, United Kingdom
Contributor
11 reviews 11 reviews
Reviews in 6 cities Reviews in 6 cities
9 helpful votes 9 helpful votes
“Very Average”
3 of 5 stars Reviewed April 1, 2013 via mobile

We recently stayed in Chalet Suzanne and we were aware of some of the unsavoury views written here before our arrival. The company states that it is one of their 5* platinum chalets (!!!!)... It's not. It is a 3* accommodation at best.

The chalet itself is comfortable and clean. The staff were very polite and accommodating, happy to help wherever they could.
The walk into town is relatively short, approx 10 mins without ski's. You could not walk to the slopes from here, but there is a regular shuttle bus from the end of the road, or a bus to take you into town, or further up the mountain to get you directly onto the slopes (ie at the Rond Point).
The hot tub is fine, although it is technically on a road, it is so quiet you barely notice this, You'd have to be a prude to be bothered about the location of the tub. The water however is not hot enough.
The rooms were adequately sized and nice. The heating was a little on the low side. The beds were thankfully very comfortable. I read somewhere that the Chalet supplies luxury toiletries... They're not. Bring your own. (The Spar is a short walk away).

The main downside to the Chalet, as everyone else has mentioned was the food. It was very cramped in the evenings around the 2 dining room tables. We were first served canapés (very nice), but it was often downhill from there. They served 3 courses, and sadly it adhered to the poor standard you often find in bulk cooked meals. Minimal sauce, chewy meat, dull carbs, boiled veges. The breakfasts were ok, poor quality sausages, you can't complain about eggs, and they made some nice pancakes. There was also a continental option. The cakes waiting for your home arrival were nice. On a couple of occasions that we went into the kitchen it was filthy, especially the floor.

This was our first experience of a fully catered holiday, and probably our last. The social aspect was nice and we met some lovely people. However we felt constrained by the meal timings and having to put up with poor quality food at that. There are plenty of good restaurants in town and on the mountains that we would have preferred to spend our time in.

The chalet girls were cheerful and did their best with the limited resources at their disposal. Senior management need to take the comments re food seriously as previously they seem to have rebutted comments saying the chefs are all well trained etc etc...

I can't see Chalet Suzanne listed for next year... Will the Ski Total be selling it or changing the name due to consistent poor reviews?

Stayed March 2013, traveled as a couple
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12 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    2.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (2)
Date | Rating
  • English first
  • Any
English first
Senior Reviewer
7 reviews 7 reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed March 14, 2013

A mate booked this holiday for a group of us (lads trip), and after reading the reviews I was a bit worried. However, bear in mind this is a large chalet in a party town, and is not really aimed at young families etc. Having said that, it wasnt rowdy or noisy at any point.
Its location is acceptable, being a short stiff walk into town (less than 5 minutes). The company lays on a mini bus that will take you down and back most days and the free navette bus drops you off at the bottom of the drive, so not really a problem. The chalet is clean and warm and reasonably comfortable. The beds were actually very comfortable (the best i've ever slept on while skiing). The living room and dining room are a bit cramped when everyone is in, but it is comfortable and warm, and has decent wifi. The hot tub is 'by the road', but it is hardly a road, more of a drive way, and has zero traffic to speak of. It is also shielded by a pile of snow (weather permitting) so it isnt a problem. They also change the water every week so you can be sure it is clean. The boot room was a little small, but worked fine and seemed to dry the boots fine. Plus the ski hire people dropped them off and collected them for you.
The staff were very friendly and polite, and never behaved anything other than professionally, so no complaint there.
The food and wine is probably the only low point(relatively speaking). The food was quite acceptable, sometimes good. The quantities were adequate, but if you are a hungry boy, it wont fill you up. One memorable night they burnt something badly and filled the building with smoke, and as a result, most of the meal tasted like burning plastic, which wasnt great, but clearly just an accident - they were apologetic. (I think the food is centrally prepared and delivered meals on wheels style to be heated as a van would back up to the kitchen a few minutes before each meal). The wine they use is common to all ski total chalets and retails for less than a euro a bottle - make your own mind up about that! Breakfast was actually pretty good, as was the cake in the afternoon.
In summary, the chalet staff worked hard and gave us a good holiday experience. The skiing was good and it serves well as a base for the 3 valleys. I never felt let down at any point and enjoyed my week. It was also not particularly expensive.

  • Stayed March 2013, traveled with friends
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EspritHolidays, Manager at Chalet Suzanne, responded to this review, March 21, 2013
We are pleased that, overall, this reviewer had an enjoyable holiday with us in the Chalet Suzanne.
It is disappointing that they perceived some shortcomings with the catering in the chalet and that they believe that meals are “centrally prepared and delivered meals on wheels style” since this is certainly not the case. Our chalet hosts have the relevant skills, experience and training to deliver our menu plan and cook meals from scratch in the chalet, with ongoing support from the resort management team and our executive chefs, who will visit properties throughout the season unannounced to ensure that our required standards are maintained. To address the comment about the wine that we serve to our guests to compliment their evening meal, we refute the assertion that the wine retails for “less than a euro a bottle”. We choose our wine carefully each season in conjunction with our French wine partners and firmly believe that it is only through our excellent relationship (and purchasing power) with them that we are able to source and provide our varied and quality wines for our guests.
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Leicester, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed March 4, 2013

I've previously had a great experience with Ski Total in Les Arcs a few years ago but this left me disappointed. On the positive side some of the staff were friendly and working hard. The rooms were warm, cosy and clean. A few aspects seem to have improved since earlier reviews - salt & pepper pots, drinks served on trays.
The biggest negative was the food. Too many basics were wrong, for example fried eggs, pancakes, veg and cakes were burnt, extremely small breakfast servings (one poached egg, one piece of bacon & two desert spoons of baked beans), bland main courses and plates weren't heated. Another negative was the dubious food hygiene - incorrect storage within the fridge, a filthy floor, dirty uniforms etc.
I don't know if the kitchen needs to be bigger, the chef needs better training or the budget should be increased or all 3?! I would expect better from a standard chalet, let alone a platinum 5*.
On a separate note, do not expect ski guiding/ hosting from any of the companies in France. This stopped at the end of Feb 2013 due to a legal battle brought by ESF - protectionism at its best! In case I'm wrong double-check with your operator...

  • Stayed February 2013, traveled with friends
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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EspritHolidays, Manager at Chalet Suzanne, responded to this review, March 7, 2013
It is pleasing that this reviewer has noted perceived improvements in the chalet but regrettable that they have mentioned negatives in respect of the catering service provided by the chalet team. Our menus are devised by our team of executive chefs each season and our chalet staff will work to these, though do adopt some degree of flexibility where it is required in order to satisfy our guests. Chalet checks are regularly undertaken by the resort management team and it is concerning that the reviewer has noted some issues.
Unfortunately a recent decision in the French courts has prevented British tour operators from offering ski hosting, though our staff can of course still offer you advice from their own experience of the resort.
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Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed February 23, 2013 via mobile

This is a 2 star maximum rated hotel . One positive - chalet girls friendly . Everything else negative , other reviewer states would rather eat hearty food than the food attempted on an obvious extremely limited budget - I agree this is FACT . The place is a shambles and trust me .. Save your money and if you want 3/4/5 star book somewhere else where the food could be ok . Location is a headache , hot tub is a 500 pound piece of equipment located virtually on the roadside ! Relaxing I think not - boot room does not hold up your skis - equipment all over place first morning and boots cold - nibbles and drinks served before meal an absolute embarrassment one drink served at a time while guests wait for one more drink to be brought to the next person ! Cheers ! Basically it's a budget accommodation attempting and failing to pretend its something it's not . Honestly I have no hidden agenda or axe to grind as the people who worked there were essentially nice but I so wish I'd never set foot in the place . Will never use this operator and will spread the word to various people and establishments etc the truth re iglu ski and whoever else maybe involved In this substandard establishment ( which is possibly speaking too highly about it ) glad I've waited a week to calm down though before writing this review . As all the above is stated with cool and calm consideration .

  • Stayed February 2013
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scunthorpe, United Kingdom
1 review
1 of 5 stars Reviewed February 18, 2013

very disappointed with this chalet. paid for 5 star platinum and received 2 star max. so many things wrong. asked for extra pillow case and had to wait for the managers permission to be given one. salt and pepper in egg cups. no trays for distributing drinks and disgusting canapes. breakfast consisting of 2 plates of 8 pieces of meat. 1 salami which nobody touched and 1 ham and a plate of cheese slices. chef unable to cook poached eggs without exploding them into pieces. 1 veg only for dinner. 1st night roasted broccoli, 2nd night braized leeks. staff ok but running out of patience. manager explained if he truly was the manager that they give themselves the rating out of all their hotels. will never use this company again.

  • Stayed February 2013, traveled with friends
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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london
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed February 12, 2013

First the good things. staff very friendly and trying very hard to work with the tools they have (which are very limited). The chalet itself is cosy and warm with ok rooms.
The negatives are just annoying and could be sorted with just a little bit more effort from the company itself, it feels like ski total is trying to save on every corner and by doing so they make it extremely obvious and wind you up.
Bootroom is not heated properly which for a skiing holiday this is not acceptable.
The chef runs around with a dirty apron looking like a butcher all week.
He tries to put a fancy dinner on the table with the limited resources he has-failed miserably, I rather would have had hearty cheap food on the table.
Towels will not get changed during your stay there, you have to ask the staff to wash them for you.
Overall certainly not Platinum !!!
With the overall experience I had with Ski Total I will try to avoid this company as much as I can.

  • Stayed January 2013, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EspritHolidays, Manager at Chalet Suzanne, responded to this review, February 22, 2013
It is disappointing that this reviewer was not entirely satisfied with their holiday experience with us in the Chalet Suzanne. The boot room itself is not advertised as being heated, though the boot rack is. Our chalet hosts follow a menu plan devised by our team of Executive Chefs and it is disappointing that the catering in the Suzanne was not commensurate with this reviewer’s expectations. Overall, feedback for the chalet to date has been good, though our staff will of course continually react to constructive feedback in a bid to continually improve their service for our guests.
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Brighton
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 20, 2013

Located off the Rue De Centre (Imp Plan de Moulin on Google Maps), this is an excellent chalet operated by Ski Total. One of their Platinum Chalets its was great value for money this year. Great service from staff, warm clean with complimentary robes and slippers, great for jacuzzi. Short walk from the main road, but quite manageable walk to Tourism Office (in the morning) where there are escalators to the slopes, nice to have minibus to avoid afternoon climb though. None of criticism in previous reviews seem valid now, it was warm clean with great service and the Jacuzzi is out the front, but hardly "on the road" just a drive to two other (company) chalets. I would recommend to others, whilst in the care of Ski Total.

  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Chalet Suzanne

Address: Route de Morel, Meribel, France
Location: France > Rhone-Alpes > Savoie > Meribel
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Shuttle Bus service
Hotel Style:
Ranked #9 of 9 B&Bs / Inns in Meribel

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