We recently stayed in Chalet Suzanne and we were aware of some of the unsavoury views written here before our arrival. The company states that it is one of their 5* platinum chalets (!!!!)... It's not. It is a 3* accommodation at best.
The chalet itself is comfortable and clean. The staff were very polite and accommodating, happy to help wherever they could.
The walk into town is relatively short, approx 10 mins without ski's. You could not walk to the slopes from here, but there is a regular shuttle bus from the end of the road, or a bus to take you into town, or further up the mountain to get you directly onto the slopes (ie at the Rond Point).
The hot tub is fine, although it is technically on a road, it is so quiet you barely notice this, You'd have to be a prude to be bothered about the location of the tub. The water however is not hot enough.
The rooms were adequately sized and nice. The heating was a little on the low side. The beds were thankfully very comfortable. I read somewhere that the Chalet supplies luxury toiletries... They're not. Bring your own. (The Spar is a short walk away).
The main downside to the Chalet, as everyone else has mentioned was the food. It was very cramped in the evenings around the 2 dining room tables. We were first served canapés (very nice), but it was often downhill from there. They served 3 courses, and sadly it adhered to the poor standard you often find in bulk cooked meals. Minimal sauce, chewy meat, dull carbs, boiled veges. The breakfasts were ok, poor quality sausages, you can't complain about eggs, and they made some nice pancakes. There was also a continental option. The cakes waiting for your home arrival were nice. On a couple of occasions that we went into the kitchen it was filthy, especially the floor.
This was our first experience of a fully catered holiday, and probably our last. The social aspect was nice and we met some lovely people. However we felt constrained by the meal timings and having to put up with poor quality food at that. There are plenty of good restaurants in town and on the mountains that we would have preferred to spend our time in.
The chalet girls were cheerful and did their best with the limited resources at their disposal. Senior management need to take the comments re food seriously as previously they seem to have rebutted comments saying the chefs are all well trained etc etc...
I can't see Chalet Suzanne listed for next year... Will the Ski Total be selling it or changing the name due to consistent poor reviews?