We stayed two nights on our way through the region with our two kids, ages 4 years and 14 months. A nice enough 3 star hotel. Clean, modern and decent sized room with a typical breakfast. There is a bar in the lobby and they were accommodating, throughout the stay in heating up the baby's bottle. Everything was generally fine until checkout time. At checkout, in addition to the charge for the child bed for our older son I noticed another charge for an extra child. I was surprised, as the baby has his own small travel bed. I asked the clerk about the charge.
While there may have been a very good reason for the extra charge of 58 euros, which I would have paid, I never got to find out why. Upon finishing my question, the manager came bolting out from behind a partition in jeans and a t-shirt and started yelling at me, attacking me for not booking a larger room and a whole bunch of other things completely unrelated to the issue (I should mention that I speak fluent French, so it wasn't about the language). I was completely shocked. As the receptionist slinked away and stared at the ground, I tried to explain that I simply wanted to understand the charge. I was again yelled at. We were never informed at check-in that we should take another type of room nor of any hotel policy in this regard. We travel extensively with the children and have never encountered this before.
As I walked away from the reception to take care of my children, the manager continued to yell at my wife. Trying to close the issue, I came back to pay and stated that it was not the charge that was an issue, but the fact that what had been a pleasant enough stay had turned into a nightmare customer service experience. The manager told me "it's my house and I will behave as I please." At that moment, I paid the extra 58 euros and left.
Again, I should stress, my problem is not with the charge or a hotel policy if there was one. It is about the shocking way in which we were verbally attacked and abused by the manager of the hotel. I will never be back and would hope that this review prevents others from choosing the hotel.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.