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“Out of town location” 3 of 5 stars
Review of Mercure Rennes Cesson

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Mercure Rennes Cesson
4.0 of 5 Hotel   |   40 rue du Bignon | Forum de la rocade, 35510 Cesson-Sevigne, France   |  
Hotel amenities
Ranked #5 of 10 Hotels in Cesson-Sevigne
Lincoln, United Kingdom
Top Contributor
109 reviews 109 reviews
62 hotel reviews
Reviews in 71 cities Reviews in 71 cities
52 helpful votes 52 helpful votes
“Out of town location”
3 of 5 stars Reviewed July 4, 2011

Good value for money. We knew the location but if you didn't want to eat in the restaurant then we couldn't see any where else in the close vicinity. We had a very good meal here though and although on the main route into Rennes excellent glazing meant there was no traffic noise at night. Large room. The only downside was breakfast. One over worked waitress couldn't keep up with demand. We had to clear a table and hunt round for crockery and cutlery.

  • Stayed June 2011, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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136 reviews from our community

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    23
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (4)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Portuguese first
  • Spanish first
  • Any
English first
Nottingham
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed October 12, 2010

Unfortunately due to the national strike in France on October 12th 2010 I was unable to travel to Rennes so never actually stayed in the hotel. My review is about how the hotel management and Accor hotels in general dealt with my situation. My basic complaint is the fact that they have refused to refund any of the cost of my booking 295 Euros despite the circumstances being out with my control I could not get to France on the day I should have travelled (12/10/10) and was unable to find a reasonable way of getting their the day after either. I accept that the rate I booked under would normally mean non refundable but would expect under the circumstances the hotel to show some common sense and good faith. I contacted the hotel several times by phone and e mail but was given no help at all. What is also disappointing is the fact the Accor group do not make it easy at all to escalate customer service issues. using the contact function on their web site gets your e mail redirected to the same hotel manager who ignored me in the first place. All in all this has left a very bitter taste and despite the fact they are within their legal rights not to offer any compensation I find it ethically and morally wrong. the law should be changed!

  • Stayed October 2010, traveled on business
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Mercure Rennes Cesson

Address: 40 rue du Bignon | Forum de la rocade, 35510 Cesson-Sevigne, France
Location: France > Brittany > Ille-et-Vilaine > Cesson-Sevigne
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #5 of 10 Hotels in Cesson-Sevigne
Price Range (Based on Average Rates): $
Hotel Class:4 star — Mercure Rennes Cesson 4*
Number of rooms: 61
Official Description (provided by the hotel):
Newly built latest generation 3 star hotel offering 61 ultramodern luxury rooms. Located just 5 minutes from the centre of Rennes on the ring roads allowing easy access to all key locations. ... more   less 
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