L’Esplanade has a small number of rooms that have magnificent views of the Dordogne Valley, and more that are in all ways ordinary. We had stayed at the hotel on two previous occasions and I reserved for four nights at $132 per night on Expedia, just to hold a room, but immediately wrote the hotel directly telling them that I would be happy to pay a higher price for one of their wonderful rooms, and that with their encouragement, I would cancel the Expedia booking---all of which transpired, and I made a direct reservation with them at 110 euros a night (about the same price) and received their confirmation assuring us a room with “stunning Dordogne Valley views.” They asked that I authorize them to charge my card a 50 Euro deposit, and I wrote back saying that they should charge the full 110 as I wanted to be “sure.”
When we arrived, we were taken to a garret with a dormer and a window high up in the dormer. If you went into the dormer alcove right up to the window, and looked to the right, you could see the Dordogne. From within the room itself the view was of the rooftop across the road. The furnishings were drab, the bathroom amenities minimal. This was not one of their magical rooms.
I showed the night manager their confirming email and its assurances of the “stunning Dordogne Valley views.” He excused himself and returned a few minutes later, sporting that long face that hoteliers put on in the hopes of softening an expected hostile review, and said there had been a mistake; that none of the wonderful rooms would be available for us during the next several days. We told him that we would stay the night and leave in the morning, and he graciously arranged alternate accommodations for us at a hotel in the next town (which turned out to be not-too-satisfactory).
The next morning I asked the lady at the reception desk if, perhaps, there had been any cancellations overnight. She didn’t bother with the long face. No there had not been any cancellations; further, she said that she had been the one who had sent the stunning-Dordogne-Valley-views email; that it was her mistake---not with an apologetic tone but with a confrontational tone. Crisply: “All I can do is to say I am sorry.” But she didn’t actually say it. She reminded me of the old days, the days when the Franc was strong, and French maitres were rude.
The point is: do not believe them when they assure you that you will have one of the nice rooms because “mistakes happen.” And if you are traveling in high or shoulder season, when rooms may be tight in the Dordogne Valley, you do not have the luxury of refusing a room at 4 PM and going elsewhere, because “elsewhere” is already fully booked. Avoid disappointment; plan to stay elsewhere from the outset. Try, for example, Domaine de Rochebois in nearby Vitrac.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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It is true that you were looking for a room with"stunning Dordogne valley views", we wrote it unfortunatly by mistake in your confirmation, but never promise it in the proposition of room,
The fact is that we made a mistake, i think that we all apologised about that and unfortunatly, we did not have possibility to change room.
I do apologies again, and feel sorry ,
but I hope you apreciate your diner on the terrasse with a large table facing this stunning Dordogne valley views, with a fabulous sunset,
We apologies again
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.