I am not usually one to complain, but our room needed help. We stayed in a suit for two nights. Our huge suit was very dark, with only one tiny window that let in minimal light from our "balcony". I would classify a balcony as something that one could walk out onto and have some privacy, not a main hallway that everyone walks through. The next issue I had is the shower, at 7am we have NO water. When I asked the front desk about it they instructed me to wait 3 minutes and try again. Apparently you cannot take a shower when they are filling the pool at 7am. Who wants a shower in the morning anyway? When we did finally have water I was surprised to find the shower drain had a sharp metal piece that sticks straight up into your foot (room 13- how lucky was I). These issues could be easily fixed and I hope after my suggestion before we left they are. I expect better bathing for $120/ night- I got better bathing for $25/ night in Peru.
Finally that front desk staff was less than helpful on multiple occasions. We asked about booking tours but the clerk seemed to have forgot- so we almost missed a tour we really wanted to do. When we were told "they are not answering the phone" after several requests my husband called directly and took care of it in minutes (he doesn't even speak very good Spanish).
Long story short- staff was not helpful and bathroom was dangerous. (Hopefully they fix these hazards)
Bonus- AC worked really well and the rooms are dark enough that you could sleep for days.
- Official Description (provided by the hotel):
- Hotel Colonial is your tranquil oasis in the very heart of Granada. Directed by Swiss Management. It is also the perfect base for you to explore the rest of this wonderful country. On the shores of Lake Nicaragua, Granada is the oldest Colonial City in the new world. Hotel Colonial was built in 1999; it was created having in mind the colonial style of the older houses in Granada. We have 36 rooms. Ten of them are Suites and two are Apartments. All rooms have king size bed or two queen size beds, air conditioning, ceiling fan, private bathroom, cable TV, direct phone. Our front employees are all bilingual trained. Our restaurant prepares you many kind of a la carte breakfasts. The whole team tries everything that you spend a wonderful time at Hotel Colonial. Welcome, Bienvenido, Bienvenue, Herzlich Willkommen ... more less
- Reservation Options:
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- Also Known As:
- Colonial Hotel Granada