I had reservations here and it was the one hotel on the trip I was really looking forward to. When we arrived there was no one at the desk. There was a girl in the kitchen who ignored us for awhile before asking us what we needed (which should have been obvious given the amount of luggage we had). We were eventually showed to our room which was filled with cob webs. Then when we went to ask some information about activities and there was still no one to ask other than the girl who was letting some guy kiss her stomach right next to the reception desk. I don't know how typical this experience is, but it is one of the more expensive places at the lagoon and I was not willing to pay that price for such terrible service and a dirty room.