It was a last minute choice to visit Granada, and because of Hotel Spa, it was the highlight of our entire trip. The front desk responded promptly to all inquiries and fixed our rate when they noticed we had been overcharged. Breakfast boasted local fare, american classics, and the best coffee I've ever tasted. Steer clear of the french toast, a forgivable exception to an otherwise wonderful spread. The pool area is well lit, gorgeous, and even has a few intimate nooks if you care to sunbathe away from other travelers. Beware: three extremely territorial ducks will give you hell if you wander into their space. Only possible drawback, room didn't have much of a view.

Would definitely stay here again.

Spent several days at the pool, which was great....however the floors in both the shower rooms are as slippery as ice, when wet!!
Also, as per previous mention of the monkey...it was taken to a rehabilitation centre in Managua...so hopefully, soon back to nature

We reserved the suite with another couple. When we arrived we found that the suite is two rooms with a door connecting them. That was fine with us, but after a long couple of days traveling we wanted showers. The showers in both rooms had no water pressure and no hot water. Literally, the water was dripping out of the shower head so we were not able to shower. It was afternoon so we told the staff in hopes that it could be fixed. They were very nice and said they would send someone right away. We figured it would be handled and lounged at the pool. When we went back in the evening to shower and get ready for dinner it had not been fixed. So we went without a shower and told the staff on our way out. Again we were told they would contact someone and fix it while we were out. When we returned for the night we were told that the maintenance guy was gone for the night and they would be on it first thing in the morning. Eventually the showers were fixed and worked well, but we went a good 24 hours with no access to a shower. The sink had great water pressure and hot water, but was too small to wash my hair. We were never offered another room or shower to use. When I checked out and asked for a manager and a discount I was told the manager was not in. The staff tried to call the manager, but was not able to reach him and was not authorized to give discounts. I usually do not complain about things like this, especially in a place like Granada, but we were paying over $200 per night for the suite. I thought the least they could do is discount the night we had no showers. I returned later that day, as instructed by the staff, to speak with the manager, David. He was not friendly and said there was nothing he could do because we had already checked out. He also claimed he had no idea about our problems. Since one of the friendly staff members that we had been working with was there, she explained to David that yes, we were telling the truth. We had paid in cash, so a refund for the discount would have been quite easy, but he kept insisting he could do nothing to help us. Eventually he changed his story and said he could only give us $10. I'm sure if we would have stayed longer he would have given us more, but we were tired of his treatment and decided to just leave.

All of that said, the staff members that we dealt with on a daily basis were fantastic, friendly, and very helpful. David, the manager, was the only person who was unkind and unfair, but he has certainly made us not want to return. The hotel itself was nice with a convenient spa and nice pool area. You may have a nice time at this hotel, but be warned, if anything does go wrong, you may be dealing with a very unhelpful manager.

This is a very modern, clean and beautiful hotel in a huge old colonial building. Good location, just a couple of blocks off the main square. Very helpful and friendly staff, most bilingual and they even ordered flowers and help prepare a birthday breakfast for my girlfriend.

The courtyards and open areas within the hotel are stunning, it has a few little gardens and marbled floors. It's a top end price although you get all you can eat and a very good buffet breakfast, all day pool access in a very nice pool area and 1 spa treatment included in the price.

However due to the high end price in a country as poor as Nicaragua it's only fair to highlight a couple of important points that management really need to address.

They rent the pool out to the general public at $5 a day. Obviously this is economically beneficially to the hotel but unfortunately has drawbacks for the guests as you have an influx of mainly American teens descending on the pool all day. And in the 2 days I was there I wanted to commit murder. It basically turned in to an 18-30's party with beer cans in the pool, cigar smoking in the pool and a lot of attention seeking loud behaviour with inappropriate conversation including frequent swearing. They also have 3 resident ducks, brilliant and unique but some of the less intelligent pool guests spent the day splashing, chasing and generally terrorising the poor things.

I'm sorry but if I'm paying $80 a night and don't forgets that's a fortune in Nicaragua I don't want to be surrounded by that. The other aspect I was concerned with was the resident baby monkey they have at the hotel, there is a sign stating it is being rehabilitated but they possess neither the know how or the skills to justify this. It needs to be under specialist care in a refuge with other primates not in a hotel as a pet. I suspect it will remain at the hotel as a draw card which is a shame.

J