I found this hostel a bit too big, it must be the largest hostel we've stayed in on our trip through Central America so far. There are great common areas - hammocks, TV area, tables and chairs etc, but you quite rarely find peace and quiet to really relax in them as it's such a busy place.
There always seems to be a lot of staff around, but usually they were chatting amongst themselves or on Facebook, so it always felt as though I was interrupting when I needed to ask anything. On various occasions we were given incorrect information (bus times and prices were wrong at least twice) and I never felt particularly comfortable making enquiries. Perhaps the hostel could create a tour/local information guide or board so that they can give information to guests without being disturbed so often, as they were clearly quite busy with all the guests checking in and out.
When I asked staff to re-start the wifi (neither of the connections were working) I was simply told to use the other one that only worked around the reception area and didn't even reach to the seats in the common area. Not to mention the fact that when we asked where the hot water was for the thermos next to the tea bags at breakfast, the girl replied that she didn't know, it probably wasn't working, but she didn't bother to find out or offer to heat up some water.
The other issue with such a large hostel is that the shared bathrooms could do with being checked on more than once a day. They are cleaned every morning, but by the time everyone has showered etc, the bathroom floor was flooded out in one, in another the bin for the toilet paper was overflowing and the light wouldn't turn on, and the third had no hand soap. I informed staff and several hours later the bin had been emptied but there was still no hand soap - rather unhygienic in such a busy hostel.
The swimming pool is ice cold and too small to really swim in, yet too cold to relax in, so after a quick dip in and out we didn't bother again, particularly as it feels so public with so many people around in the hostel.
The main issues with the private double rooms are the lack of natural light and the stuffiness, which means you either have to leave your door open and let everybody peer in as they walk past, or put up with the incredibly bright lightbulb which is particularly unpleasant when, like me, you are ill and forced to spend the day in bed. Lamps would be a good investment in these rooms. Another issue was the fact that one of the the plug sockets was hanging off the wall (see photo) and the other was behind a safe that was screwed to the floor so it was unaccessible.
Overall, the size of this hostel makes it quite difficult to relax (as did the cat in the night on the tin roof!) and the see-through curtains in the room don't allow for much privacy either. Come here if you want to stay in a dorm and socialise, go elsewhere if you want a quiet rest and a place to relax.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.