for 7-8 years ,Every time I have been to Koh Chang . I alway to stay And recommend my friends to stay at the "Kacha Phura" but today I have felt very bad about the people here ( the owner and the new administrator ) rude . Speaking to bad to customer
Earlier this month, I had booked a room and i said i want the room no.. this, she confirm! then i Transfer money, when we went check in they said they never confirm like that And was confirmed by a detailed in message by phone .they speak very coarse , she said his clients did not refundable. then go somewhere else. It is very bad next time for sure im not gonna go there. And i will tell everyone not to go there as well.