We pre paid for our trip here and booked 5 nights, but we're leaving a day early. It's very run down in the actual rooms, nothing has been touched in years- mould on the doors, stench in the loo and dirt on the bedding.
We went for the private pool villa and the pool was dirty, never cleaned, with empty coke cans and shower gel pouches around the pool area from the previous guests.
The room service/ food delivery bit didn't understand any English to take orders which isn't useful.
Room service just make the bed, no clean sheets or towels our entire stay and there was still dirt on the netting around the bed.
The location isn't great either, you must hire a car or bike as it's miles from anything to do/places to eat etc.
The beach is pretty dirty and littered with rubbish too, on the plus eat at Lisca beach (just out and down the beach to the left) it's great Thai/ Italian food. The restaurant is way overpriced in the hotel.
Staff here haven't been as welcoming (except the reception staff)t with no one making any form of eye contact or welcoming a guest.
Overall I wish I listened to the bad reviews and didn't waste my money.- don't to the same, it's not a quiet hideaway for couples looking to relax!
Ps. After having called room service twice I'm still staring at my empty plates two hours later....
- Official Description (provided by the hotel):
- Located at Bai Lan Bay, Mercure Koh Chang Hideaway, a 96 room modern beach front resort, is East from Trat Airport. Koh Chang, the second largest island in Thailand has large areas designated as its National Marine Park, providing a natural retreat filled with fascinating wildlife and marine life, high peaks, scenic waterfalls, lush jungles and diving and other water sport facilities. ... more less
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