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“Disappointed” 3 of 5 stars
Review of The Dewa Koh Chang

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The Dewa Koh Chang
4.0 of 5 Resort   |   24/1/1 Klong Prao Beach, Ko Chang 23170, Thailand   |  
Hotel amenities
Ranked #9 of 71 Hotels in Ko Chang
4.5 of 5 stars 487 Reviews
Bangkok, Thailand
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
9 helpful votes 9 helpful votes
“Disappointed”
3 of 5 stars Reviewed November 5, 2013

I decided to stay at The Dewa based on a friend's recommendation. The first thing I noticed when I entered the room was the smell of the toilet. The hot water came and went. The body lotion smelled rotten, guess it has gone bad. My mother got sick in the middle of the night and when I called the front desk nobody answered. After a few minutes I called again and almost hang up when someone who sounded like she just woke up answered. I asked if the hotel could give us a ride to the clinic, she said she could call a taxi and the cost for that is 1,000baht! The clinic is only 15mins.drive btw...

  • Stayed October 2013
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dewa K, Manager at The Dewa Koh Chang, responded to this review, November 5, 2013
Hello Alex B,

Thank you for sharing your comments about your recent experience with us.

As hopefully you know by now, I have written to you directly via TripAdvisor to request more information and I do hope to hear from you.

I must admit that I am quite disappointed to read your comments as it is honestly so out of character with the feedback we have been receiving recently, and obviously needs following up from our side.

I do hope you will contact me to discuss your experience so that I can definitely follow up on the issues you encountered.

In the meantime, please do accept my apology for providing anything less than a perfect experience here at The Dewa.

Sincerely,
Torgrim Viken
Executive Assistant Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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487 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (70)
Date | Rating
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Polish first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Any
English first
Bangkok, Thailand
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed November 4, 2013

We stayed in the Villa at The Dewa for two nights for our minimoon. The room is exotically decorated and the bathroom spacious with separated toilet, shower and bath rooms. We ate at the seaside restaurant once and it was lovely. The staff were attentive. The seafood was fresh and came complete with unlimited salad bar. The variety of breakfast buffet was also good with several dishes of Thai and western food as well as some dimsum. Since The Spa was offering a 20% discount on advanced bookings (quite certain you could walk in and ask for a treatment), so I jumped on the offer and tried the coffee scrub which was nice. The receptionist lady was extremely polite. The drawbacks about the resort are the beach wasn't 'all that' and there were a lot of mozzies. Not their fault though. I guess mozzies are everywhere on Koh Chang. Overall, The Dewa was brilliant and we would like to stay there again.

Room Tip: The Villa is brilliant for couples seeking privacy!
See more room tips
  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dewa K, Manager at The Dewa Koh Chang, responded to this review, November 5, 2013
Hello Butterific,

Thank you for your “brilliant” review of your recent two night minimoon with us, good to know that you enjoyed your time with us particularly the design, our team member, our breakfast selection and fresh seafood on The Beach.

As for the mosquito issue you mention, we are lucky due to our location on Klong Prao Beach to usually be spared this problem. Unfortunately sometimes they can appear. As you mentioned, this can happen all over Koh Chang, and we do regular preventive maintenance in the hotel in order to minimize the effect for our guests. I am indeed sorry that this did caused you concern.

Again I would like to thank you for your very complimenting review, and hopefully next time we will get even closer to perfection and earn that fifth star!

Warm regards,
Torgrim Viken
Executive Assistant Manager
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1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed November 4, 2013 via mobile

I stayed in a Deluxe room which is spacious, well decorated with a large bathroom and pool view balcony. The swimming pool is considerably big and there is a kid zone. The breakfast buffet was awesome with varied European and Thai food. The beach is nice. Hotel has beach barbecue for dinner too. I was so impressed with a good service of hotel staff. They were friendly and always helpful. I'll return to this resort for sure.

  • Stayed November 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dewa K, Manager at The Dewa Koh Chang, responded to this review, November 5, 2013
Hello NA N,

Many thanks for your review of The Dewa Koh Chang, so glad to hear you found the service, swimming pool, breakfast, beach and personal touches to your liking.

Thanks again NA N and we look forward to welcoming you back to The Dewa Koh Chang for a second time, hopefully soon.

All the best,
Torgrim Viken
Executive Assistant Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Moscow, Russia
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed October 31, 2013

This hotel is not the cheapest one to be honest, but it's some magic place where all around you will work to make you feel valued. To begin with, staff speaks real english, not the one everybody in thai do. Every waiter is capable of making a small talk to you. The second thing is a small compliments from hotel given to guests every day. I love those things! And the main thing is european management that helps as much as local staff. So, add free wifi (which doesn't work well though, but enough to surf right on the beach), not expensive massage and fruit shop not far from hotel - and it's really nice place to stay.

Stayed November 2013, traveled as a couple
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dewa K, Manager at The Dewa Koh Chang, responded to this review, November 3, 2013
Hello Maryfabia,

Thank you for taking the time to share your thoughts on your recent visit to The Dewa with the TripAdvisor community.

I would like to thank you for highlighting our team members and their efforts to speak English with our guests. As we all know English is not the first language in Thailand, and it is comments such as yours which helps motivating the team to try even harder to hold conversations with our guests.

Also pleased to see you enjoyed our evening turn-down sweets and our beach spa.

Once again thank you for your review, and I hope to welcome you back on a later occasion.

Best Regards,
Torgrim Viken
Executive Assistant Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 25, 2013

The decor is absolutely grand. The staff really go all out to take care of their guests. They look for ways to provide the little extras that made our stay exceptional. Dining on the beach with the sunset was very romantic. The breakfasts were great. The hotel chef made frequent appearances to check with the guests and to confirm the food met with our expectations. We couldn't have been more pleased with our stay.

  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dewa K, Manager at The Dewa Koh Chang, responded to this review, October 25, 2013
Hello dwbandit,

Many thanks for your super review; we appreciate you taking the time to think of us and share your thoughts with the TripAdvisor community.

We're glad that that you have enjoyed your stay and especially thank you for complementing our team's efforts making your holiday so pleasant!

We look forward to welcoming you back again soon.

Warm wishes,
Torgrim Viken
Executive Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bangkok
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 21, 2013

We had a perfect week at The Dewa! Amazing architecture, great food, quite beach! Very friendly staff! Daily sweet surprise in the room, perfect service! We really enjoyed our stay! Looks like the pics on the homepage, no Photoshop! :) Thanks for wonderful holidays!!!

  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dewa K, Manager at The Dewa Koh Chang, responded to this review, October 22, 2013
Hello Martin O,

Thank you for your “wonderful” brief review.

I am very pleased we managed to impress on so many areas such as the food, beach, service and our friendly team!

Thank you once more for taking the time to leave your feedback here on TripAdvisor, and I hope we will have the chance to welcome you back soon.

Warm wishes from a Sunny Koh Chang,
Torgrim Viken
Executive Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cape Town Central, South Africa
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed October 18, 2013

First time to Koh Chang and we will stay again at The Dewa. For the internet special price we had of TBhat 3,000 per night per room with breakfast, it was excellent value for money. The architectural design of the hotel is very chic, clever and smart. Although the rooms (except for the villas) do not have a sea view the rooms have a very nice view on the swimming pool area which in itself is a picture to be framed. Nice beach on your door step, friendly staff, excellent buffet breakfast, and nice area at beach front to relax is the drawing card. We had some meals in the hotel and some meals at the local Thai restaurant "Family Restaurant" next door on the beach with excellent authentic Thai food at a give away price. Overall The Dewa is highly recommended, we will go back. It is also a short walk to the main road where we got the pick-up taxis and then you can go in any direction on the island. Koh Chang is now our favorite of the Thai islands we visited. Tor, the manager at the hotel is doing s great job to ensure the guests are taken care off !!. J de Waal, Cape Town, South Africa

  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dewa K, Manager at The Dewa Koh Chang, responded to this review, October 18, 2013
Hello JdeWaal,

First of all, thanks for sharing your thoughts about your recent experience with us, and I do hope you will come back in January as discussed during your stay.

I am thrilled to hear of your experiences and particularly happy to hear that we delivered in terms of service and that you found so many areas such as the food, beach and our pool to your liking. I have to agree the evening BBQ beach dinners are a very memorable experience!

Thanks again for sharing such wonderful comments and I do hope that we have the chance to welcome you and your wife back soon. Please reach out for me personally for your next reservation at eam@thedewakohchang.com.

Until then, warmest wishes
Torgrim Viken
Executive Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Dewa Koh Chang

Address: 24/1/1 Klong Prao Beach, Ko Chang 23170, Thailand
Location: Thailand > Trat Province > Ko Chang
Amenities:
Bar / Lounge Beach Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool
Hotel Style:
#6 Spa Hotel in Ko Chang
#6 Luxury Hotel in Ko Chang
#6 On the Beach Hotel in Ko Chang
#8 Top resorts Hotel in Ko Chang
Price Range (Based on Average Rates): $
Hotel Class:4 star — The Dewa Koh Chang 4*
Number of rooms: 59
Official Description (provided by the hotel):
Distinctively different and absolute unique is how we describe The DEWA Koh Chang. With its famous fusion architecture The DEWA blends in rustic, tropical and modern contemporary elements and celebrates in perfection the harmony with its surrounding of the beautiful Klong Prao Beach. You will enjoy the powdery beach where you can stroll along with spectacular sunsets, impressive views on the mountainous rain forest and the Gulf of Siam. Splash in the black shiny 700 sq.m. Pool, and enjoy excellent Thai and European cuisines and last but not least our spacious and totally designed Deluxe rooms, Villas and Grand Villas. We aim to contribute to your happiness, well knowing that this is more over a lifetime task. ... more   less 
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Also Known As:
The Dewa Koh Chang Hotel Koh Chang
Dewa Koh Chang
Dewa Hotel Koh Chang

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