Spent 9 nights at the resort mid April, hotel was quiet due to end of season with a mixed bag of French, German, Russian and the odd Brit as guests.
Fantastic location on the best beach in Koh Chang. No hawkers bothering you, virtually empty, warm sea and a little bar next door to the hotel where the owner is so laid back he is virtually comatose but cheap ice cold beers whilst chilling out watching the odd person walk by
Beach front area and grounds of hotel impeccably clean and well manicured, pools clean
Staff efficient and courteous always smiling. Couple of maintenance issues dealt with quickly and efficiently, security guard even washed my 4x4 after it was covered in flour and water during new year celebrations.
Rooms large and the same as the pictures, beds comfortable every thing seemed to work and they provide anti mosquito candles and burners.
A long way from the main road (10 - 12 mins walk) hotel does provide transport though can't comment as I had my own transport (this is why the beach is quiet)
Food and Beverage: breakfast ok with plenty of choice omelettes, fruit, Thai soups, toast and pastries. though service is slow and there is no fresh fruit juice
Restaurant at night, special offers finish early and the service is really slow. food average and the drinks cost 30% more than the pool bar which is where they get the drinks from.
bar closes too early, coming back to the hotel at 22.00 bar already shut so no chance of a night cap (could be time of year)
Rooms, Bathrooms need a little TLC, several mosaic tiles in the bath missing, cleaners do not clean the bath properly as the same bugs were left in there. bathroom I would say used to be open air, they have now been covered with a plastic roof but not sealed properly as you get a lot of mozzies and a few ants. That said it is the tropics and you get used to showering with your Gecko room mate.
All in all a lovely well run hotel which with a few improvements could be great. A great chill out place on a lovely beach. Not for you if you want constant action on your doorstep