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“Good” 4 of 5 stars
Review of Ramayana Koh Chang Resort

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Ramayana Koh Chang Resort
3.5 of 5 Resort   |   19/9 Moo 4, Khlong Prao, Ko Chang 23170, Thailand   |  
Hotel amenities
Ranked #14 of 71 hotels in Ko Chang
Melbourne, Australia
Senior Contributor
39 reviews 39 reviews
39 hotel reviews
Reviews in 11 cities Reviews in 11 cities
40 helpful votes 40 helpful votes
“Good”
4 of 5 stars Reviewed March 11, 2013

I had the impression the hotel is adjacent to the forest before I arrived but its between the main road and coast. The hotel rooms are lovely with good TV channels and good facilities. Having said that our telephone had to be replaced, the tap dripped and was not fixed during the stay, and the TV died on day 2 and was replaced with a substandard TV that made funny noises from time to time. Had the feeling the hotel may be short staffed. Lovely staff member 'Kai' at restaurant had a big smile but was there breakfast lunch and dinner every day.
The grounds are lovely but the resort lacks a focal point as the pool is nice but small and the gym is just OK.
Breakfast is excellent and meals in general are cheap at the hotel. Ask for Thai style if you want it as then you get better meals that are not sweet and bland.
Facilities at The Dewa are excellent with 50 metre plus pool and lovely beach access. Pick up back to hotel seemed to be haphazard.
Few shops nearby but you can walk to the odd restaurant.

Stayed March 2013, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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204 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
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Bonn, Germany
Senior Contributor
37 reviews 37 reviews
8 hotel reviews
Reviews in 17 cities Reviews in 17 cities
19 helpful votes 19 helpful votes
2 of 5 stars Reviewed February 17, 2013

the rooms are really nice indeed, and the staff helpful. but that was it. The rooms are too expensive considering you dont have really access to the beach. The booking.com announcement about shuttle service is a joke, because it is only served hourly! even if you take a local cab, you have to go a while. And there is no internet access in the room!! None at all, this is really not modern standard, even a cheap guest house for 500 baht on lonely beach provides internet in room. You have to go to the reception for using wifi, and it is not in the near of the room! The restaurant is not recommendable as well. For this Price you can get a much much better hotel at white sand beach or kaebi beach. Book this hotel only if you want to stay 24 hours in the hotel room and watch TV

  • Stayed February 2013, traveled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bangkok, Thailand
Contributor
11 reviews 11 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed February 10, 2013

Staff are all very nice and helpful.
Room is clean and nice contemporary decoration. Breakfast is excellent. Location is not close to the beach and unable to walk but they provide shuttle car. Take it!!!

  • Stayed February 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
California
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed February 4, 2013 via mobile

You can't go wrong staying at such a beautiful hotel set in a lush tropical setting. I stayed in the Ravana suite which is gorgeous and lots of attention to detail. Very nice pool, restaurant was good you can eat for as little as 60 baht if you like. Staff are extremely helpful and the grounds are meticulously clean. Good Internet signal in the lobby, lots of tours you can easily book at the desk. You can walk to nearby restaurants or roam around the beach area which is a short 5 minute shuttle to their sister hotel. I had a very relaxing stay, would absolutely come back here. A real gem!

  • Stayed February 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Washington, District of Columbia, United States
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed January 30, 2013

Ramayana is a good choice for couples or families looking for a quiet place to stay. The property is set back in the jungle and has a nice pool in the middle with a bar. All the rooms I saw had a nice patio that overlooks the garden that the property is set in. There is no beach directly on the property but there is a shuttle that runs every hour to their sister property, "The Dewa", that has a beach. They also run shuttles to the White Sand Beach which is the main town with restaurants and bars. They have scooters for rent as well but they're pricey compared with what you can get at other places on the island. You pay for convenience. Don't pick this place if you're looking for a good fitness center. The spa, according to my girlfriend, was also pretty mediocre. The water pressure in the shower was minimal and it was only lukewarm.

Room Tip: The junior suite is not as big as you would expect from a junior suite but it's still a very nic...
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  • Stayed January 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rmrama, Manager at Ramayana Koh Chang Resort, responded to this review, January 31, 2013
Dear Allan S,


Greeting from Ramayana Koh Chang! On behalf of the Ramayana Kho Chang resort & spa, It is a great pleasure to have you here. Thank you for your feedback and a chance to look after you.at ramayana,We will do our best to ensure that you will be more comfort everytime visit us.Thank you again for your precious comment and hoping to have a chance to service you again.

Kraikiti Dibakanaka
Resident manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bangkok, Thailand
2 reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed January 22, 2013

We stayed there for a couple of days and found it a great value for money. The resort is clean and has a relaxing atmosphere although it is not on the beach but transfer to the beach was offered in just a short ride. What really impresses us here was the very friendly staff and very tasty food in the resort.

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cambridge
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
11 helpful votes 11 helpful votes
1 of 5 stars Reviewed January 20, 2013

We have been to Thailand before and we know what to expect, especially with places where you think that you are getting a good deal. We didn't expect much from our stay here, we thought that it would be below standard but we booked late so we thought that as long as it was sufficient it would be okay. Even then we were still disappointed. There was so many things wrong with this place that I will only briefly go into the main points on why you should not stay here if you have other options:

1) Very, very, exceptionally bad service. The woman in the reception, not the manager, was beyond rude every time we had to talk to her. It was shocking and unnecessary. This was particularly bad when we were checking-in; we booked online a couple days before, a Queen size bed, and when we got there she said that we could only get two single beds because we had just booked that day. After trying to argue we gave up and just took it.

2) Fresh looking blood stains on the sheets, the blood was not ours.

3) When we got there the safe was locked. We had to ask 3 times to get it unlocked and finally after two days of pestering them the manager came and unlocked it. Luckily nothing went missing before then but you really need it for peace of mind.

4) We were running out of clean laundry so we used their overpriced service, which claimed same day return if brought in before 10 am. We explicitly asked if we would get it back that evening, otherwise we wouldn't have given them almost all of our clothing. We did not get our laundry back until almost a day later than it should have been back. This isn't a big deal if you aren't counting on it, but we were...

5) At this point we should have known better but we thought that it would be great to not have to worry about our trip back to Bangkok so we booked transportation through the hotel. This was a very poor life choice. It cost 1000 baht each, showed up about a hour late, and took over eight hours to get to Bangkok. The 1000 baht is overpriced, you can get way better. The driver blamed the first people he picked up on his being late but according to them that wasn't true. They told us were would be there before dinner but we got there at 9 pm and the other people in the minibus almost missed their flights.

Generally this place was really run down. The room wasn't ever nice or clean, the floors were very dirty and there was black mold in our shower. The beds were also rock hard, I like a hard bed but this was a bit much. The pool was also dirty and food in the restaurant was not good. The pool server never wanted to get change and once even asked for a 100% tip.

On our second day we talked to the manager about our dissatisfaction with the room, the safe, the service, and the laundry, and she just said "sorry". We gave them the opportunity to improve but to them sorry was sufficient to make up for all of this.

  • Stayed January 2013, traveled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rmrama, Manager at Ramayana Koh Chang Resort, responded to this review, January 31, 2013
Dear Alexis B

Greeting from Ramayana Koh Chang! On behalf of the Ramayana Kho Chang resort & spa, It is pleasure to have you here. Thank you for your comment. so we have learned how to be better from your comment.Even there are some activities that operated by the outsource operator such as laundry, Transfer service we still can learned from your comment and share to our supplier to improve thier service. and we have taken note for anything that you may discomfort to improve our service to ensure that we would be able make you more comfort whenever you visit us.Thank you again for your precious comment and hoping to have a chance to service you again.


With Regards,
Kraikiti Dibakanaka
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Ramayana Koh Chang Resort

Address: 19/9 Moo 4, Khlong Prao, Ko Chang 23170, Thailand
Location: Thailand > Trat Province > Ko Chang
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Spa Hotel in Ko Chang
#11 Top resorts Hotel in Ko Chang
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Ramayana Koh Chang Resort 3.5*
Reservation Options:
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Also Known As:
Ramayana Koh Chang Hotel Koh Chang
Ramayana Resort Koh Chang

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